Refund Policy
At Vision Reach Global Consultancy, we deliver high-quality professional training and consultancy services. The Vision Reach Global Consultancy Refund Policy explains how participants can request refunds and outlines the conditions that apply when cancelling a course or service. Therefore, we encourage all participants to review this policy carefully before enrolling.
General Policy
The Vision Reach Global Consultancy Refund Policy applies to all payments made through our platforms. By enrolling in any course or service and completing payment, you agree to the terms outlined in this policy.
Eligibility for Refunds
Under the Vision Reach Global Consultancy Refund Policy, we grant refunds under the following conditions:
1. Cancellation Before Course Start Date
We issue a full refund when a participant cancels enrolment at least 5 days before the official course start date.
2. After Course Start Date
We do not issue refunds once a course has started. However, we may review exceptional cases such as:
- Verified medical emergencies or significant personal hardship (supporting documentation required, e.g., visa cancellation)
- Course cancellation or rescheduling by Vision Reach Global Consultancy
3. Course Cancellation by the Institution
If Vision Reach Global Consultancy cancels a course, we provide a full refund of all tuition and fees paid.
Non-Refundable Fees
The Vision Reach Global Consultancy Refund Policy clearly defines the following as non-refundable:
- Registration and administrative fees, once payment is processed
- Course materials, including recordings and downloadable resources, once accessed or downloaded
- Transaction or processing fees charged by payment providers
Refund Process
To request a refund under the Vision Reach Global Consultancy Refund Policy:
- Submit your request in writing to training@visionreachglobal.org within the applicable timeframe
- Provide any required supporting documentation
- Allow 10–20 business days for processing after approval
We process all approved refunds using the original payment method.
Late or Missing Refunds
If you do not receive your refund within 20 business days, first contact your bank or payment provider. Then, if the issue continues, email us at training@visionreachglobal.org for further assistance.
Exceptions
Although the Vision Reach Global Consultancy Refund Policy sets clear guidelines, we may make exceptions in rare cases. For example, we may approve refunds in situations involving documented emergencies or institutional errors.
Contact Us
For questions about the Vision Reach Global Consultancy Refund Policy, please contact:
Vision Reach Global Consultancy
Email: training@visionreachglobal.org
Phone: +254 757 398 919
Address: Nairobi, Kenya
