Power failures, cyber incidents, floods, supplier collapse, civil unrest and pandemics all stop normal operations, and customers rarely forgive an organisation that cannot restore service. Boards and regulators now expect evidence that critical services can survive disruption, not just a plan that sits on a shelf. In five days you learn how to build and maintain a continuity programme that people can actually use under pressure.
The week covers governance and policy, business impact analysis, risk assessment, maximum tolerable period of disruption, recovery time and recovery point objectives, and the selection of recovery strategies for people, premises, technology, information and suppliers. You draft incident response, crisis communication and recovery plans, then test them through tabletop and scenario exercises. Sessions reference ISO 22301 and the wider operational resilience approach of mapping important services and setting impact tolerances. It suits business continuity coordinators, risk and compliance managers, operations and facilities heads, ICT and disaster recovery managers, and senior managers in banks, utilities, health providers, government agencies and NGOs. Afterwards you can run an impact analysis workshop, produce a plan for a critical process and lead an exercise. Choose classroom, online or in-house delivery, with a CPD-accredited certificate.
Disruption is now a normal operating condition. Cyber attacks, supply chain failures, extreme weather and infrastructure outages affect organisations of every size, and the cost of downtime grows with every hour services are unavailable. Supervisors and regulators increasingly ask not whether a plan exists but whether important services can be kept within tolerable limits during an incident.
The Best Practices in Business Continuity & Operational Resilience Training Course gives participants a complete method. They begin with programme governance, scope and policy, then carry out business impact analysis and risk assessment to identify critical activities and dependencies. From there they select recovery strategies, write plans for incident response, continuity, crisis communication and IT recovery, and learn how to embed awareness, training and supplier assurance. The final sessions concentrate on exercising, maintenance, audit and reporting to senior leadership, with attention to the shift from continuity planning toward broader operational resilience.
Learning is practical. Participants carry a fictional organisation through the whole lifecycle, completing impact analysis templates, plan documents and an exercise script, and discuss how to adapt each deliverable to their own environment.
After the course, participants will be able to:
Each participant leaves with:
The training emphasises doing over listening:
Day 1: Foundations and Programme Governance
Day 2: Business Impact Analysis and Risk Assessment
Day 3: Recovery Strategies and Plan Development
Day 4: Incident Response and Crisis Communication
Day 5: Exercising, Maintenance and Operational Resilience
The course will benefit professionals who plan for, respond to or oversee disruption, such as:
Vision Reach Global Consultancy issues a CPD-accredited Certificate of Completion to every participant who takes part in all sessions and the planning and simulation exercises.
Upcoming cohorts
CPD-Accredited
Official invoice & confirmation letter provided
Team discount for 3+ seats
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Everything you need to know about this course before you register.
By the end of the Best Practices in Business Continuity & Operational Resilience programme, you'll be able to establish the governance, scope and policy of a business continuity management programme, conduct a business impact analysis and identify critical activities and dependencies, assess disruption risks and set recovery time and recovery point objectives, and select recovery strategies for people, sites, technology, data and suppliers. The full breakdown of topics is covered session by session in the Course Outline tab above.
The course will benefit professionals who plan for, respond to or oversee disruption, such as: Business continuity and disaster recovery coordinators, Risk, compliance and internal audit managers, Operations, facilities and logistics managers, ICT infrastructure and information security managers, Bank, insurance and microfinance operations heads, Hospital, utility and telecommunications service managers, Emergency planning officers in government and NGOs, and Executives and board members responsible for organisational resilience.
Best Practices in Business Continuity & Operational Resilience Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Best Practices in Business Continuity & Operational Resilience Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Naivasha, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Best Practices in Business Continuity & Operational Resilience starts November 2, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Best Practices in Business Continuity & Operational Resilience Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Best Practices in Business Continuity & Operational Resilience Training Course is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Best Practices in Business Continuity & Operational Resilience Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Best Practices in Business Continuity & Operational Resilience Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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