Unclear emails, rambling reports and minutes that miss the decisions all cost time, cause disputes and weaken an organisation's records. Five days sharpen the two writing skills that administrative and professional staff use most. The writing sessions cover planning for purpose and audience, putting the main point first, structuring paragraphs, choosing a professional tone, plain English, and the grammar, punctuation and proofreading habits that make text credible. You practise emails, memos, formal letters, briefing notes and short reports, including how to write for senior readers with little time.
Minute-taking sessions start before the meeting, with agendas, briefing the chair and preparing a template. You compare verbatim, narrative and action minutes, practise listening and note-taking during live simulated meetings, and learn to record motions, resolutions, votes, declarations of interest and action owners accurately. Later topics include confidentiality, board and committee minutes, matters arising, approval and archiving, and capturing virtual meetings on Teams or Zoom. Secretaries, personal assistants, administrators, committee clerks, executive officers and team leaders will benefit. Afterwards you can produce documents and minutes ready for circulation. Classroom, online and in-house delivery come with a CPD-accredited certificate.
Written communication is how most decisions in an organisation are requested, explained and recorded. A well-structured email can resolve an issue in one exchange; a poorly written report can delay a decision for weeks. Minutes carry particular weight because they become the official record of what a board, committee or management team agreed, and they may later be examined by auditors, regulators or courts. Yet many professionals have never been taught a reliable method for either task.
The Best Practices in Business Writing & Minute Taking Training Course provides that method. The first half concentrates on business writing: analysing the reader, planning content, structuring documents logically, using plain language and an appropriate tone, and editing for accuracy and brevity. Participants apply these principles to the documents they produce most often. The second half concentrates on minutes: the roles of the chair and secretary, preparation, listening and summarising techniques, minute styles and formats, recording decisions and actions, and the review, approval and safekeeping of the final record.
The course is highly practical. Participants bring examples of their own documents to improve, take minutes during recorded and live simulated meetings, and receive individual feedback on their drafts. By the last day, each participant has a personal style guide and a minutes template suited to their organisation.
Participants will gain the ability to:
Practical outputs include:
Most learning happens through writing and feedback rather than listening. Activities include:
Day 1: Foundations of Effective Business Writing
Day 2: Emails, Letters, Memos and Reports
Day 3: Grammar, Editing and Proofreading
Day 4: Preparing for and Recording Meetings
Day 5: Producing, Approving and Managing Minutes
This programme serves anyone who writes for work or records meetings, notably:
Attendance at every session and completion of the writing and minute-taking assignments qualify participants for a CPD-accredited Certificate of Completion issued by Vision Reach Global Consultancy.
Upcoming cohorts
CPD-Accredited
Official invoice & confirmation letter provided
Team discount for 3+ seats
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Everything you need to know about this course before you register.
By the end of the Best Practices in Business Writing & Minute Taking programme, you'll be able to plan business documents around a clear purpose, audience and key message, write concise emails, memos, letters, briefing notes and reports in plain english, apply correct grammar, punctuation and a consistent professional tone, and edit and proofread their own and colleagues' documents efficiently. The full breakdown of topics is covered session by session in the Course Outline tab above.
This programme serves anyone who writes for work or records meetings, notably: Executive assistants, personal assistants and secretaries, Office administrators and administrative officers, Board, committee and council clerks, Company secretarial and governance assistants, Executive officers and chiefs of staff, Project and programme officers who minute meetings, Team leaders and supervisors who write reports for management, and Front office and records staff in public and private organisations.
Best Practices in Business Writing & Minute Taking Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Best Practices in Business Writing & Minute Taking Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Naivasha, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Best Practices in Business Writing & Minute Taking starts October 26, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Best Practices in Business Writing & Minute Taking Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Best Practices in Business Writing & Minute Taking Training Course is pitched at all levels professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Best Practices in Business Writing & Minute Taking Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Best Practices in Business Writing & Minute Taking Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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