Live Online Cashiering and Back Office Operations

Every deposit, withdrawal, transfer and cheque passes through the teller line and the back office, where small errors become losses, customer complaints or regulatory breaches. The week begins with the foundations of the cashiering function, covering cash handling procedures, teller limits, vault management, counterfeit detection and the flow of work to operations teams. Controls and compliance sessions address dual control, segregation of duties, KYC checks, anti-money-laundering reporting and the regulatory expectations placed on branch operations. You will then work through reconciliation, clearing and settlement processes and the handling of breaks, suspense items and other exceptions.

Performance measurement shows how to track turnaround times, error rates and cash shortages, and how process mapping and automation can remove bottlenecks. The final day addresses strategy, leadership and implementation planning so supervisors can introduce improvements and keep teams aligned. Scenarios drawn from commercial banks, microfinance institutions, SACCOs and public finance offices make the material realistic. Tellers, head cashiers, operations officers, back office supervisors and internal control staff will find it practical. You leave with a control checklist and an improvement plan for your own branch or operations unit.