Live Online Conflict Management Training Course
Live online, instructor-led · next cohort Nov 2, 2026 · from USD 800
Friction between team members, managers and departments is normal, but left unaddressed it turns into absenteeism, poor service and lost talent. The week starts with how workplace disagreements arise from competing goals, unclear roles, scarce resources and personality differences, and how they escalate. Communication sessions cover assertive language, active listening, giving and receiving difficult feedback and choosing the right moment and setting for a conversation. You then work on managing emotions, your own and other people's, with techniques for staying calm, defusing anger and handling passive-aggressive or hostile behaviour.
Negotiation and problem-solving days apply interest-based approaches, joint option generation and agreed action plans to typical workplace disputes. The final day focuses on prevention: team agreements, clear processes, early intervention and leadership habits that make collaboration the norm. Because it is run in-house, scenarios and role-plays can be built around the actual tensions and working relationships in your organization. Supervisors, managers, HR officers, team leaders and staff who frequently deal with colleagues or the public will learn to address disagreements early and constructively, before they harden into formal grievances.
At a Glance
How Live Online Training Works
Live online training, led by a trainer in real time, for participants anywhere.
More about live online training →- Format
- Live online, instructor-led
- Duration
- Mon - Fri (5 Days)
- Fee
- USD 800 (KES 80,000)
- Next start dates
- Nov 2, 2026, Nov 16, 2026, Jan 4, 2027
- Certificate
- Certificate of Completion
- What you need
- A computer with a reliable internet connection, a webcam and a headset
About this course
This practical and interactive training focuses on helping participants manage workplace conflicts constructively and maintain positive professional relationships. The course explores conflict sources, communication methods, negotiation approaches, emotional intelligence, problem-solving techniques, and conflict prevention strategies. Participants will gain practical skills for addressing disagreements and promoting cooperation in the workplace.
Throughout the programme, participants work through realistic scenarios drawn from public sector institutions, private enterprises, development organizations, and regulated professional environments, examining how conflict management is applied in practice and where it most often breaks down. Delegates will develop practical skill in designing appropriate frameworks, selecting and applying the right tools for negotiation and problem-solving, interpreting findings, and communicating conclusions clearly to colleagues, management and external stakeholders. Sessions move deliberately from principles to application, so that each technique introduced is practised against a realistic problem before the programme moves on — strengthening both individual effectiveness and the wider capability of the organizations delegates return to.
Training Objectives
- Strengthen understanding of workplace conflict and its impact.
- Enhance the ability to recognize and address conflict situations early.
- Develop practical skills for managing disagreements professionally.
- Improve competency in communication and relationship management.
- Build capability in resolving workplace tensions effectively.
- Strengthen negotiation and problem-solving skills.
- Equip participants with techniques for preventing conflict escalation.
- Enable participants to foster collaboration and teamwork.
What you'll learn
Key Takeaways
By the end of the Conflict Management Training Course, participants will leave with:
- Comprehensive understanding of conflict management principles.
- Enhanced ability to handle workplace disagreements professionally.
- Improved competency in communication and active listening.
- Practical techniques for preventing and managing conflict.
- Greater confidence in addressing challenging workplace situations.
- Stronger capability to strengthen teamwork and collaboration.
- Improved approaches for maintaining productive working relationships.
Training Methodology
This training course uses a practical and participant-centered learning approach that strengthens conflict management, communication, and relationship-building capabilities.
Methodology includes:
- Guided presentations on conflict management concepts and practices.
- Interactive role-plays based on workplace scenarios.
- Practical case studies on conflict situations and resolutions.
- Group discussions focused on workplace challenges.
- Workshops on communication and negotiation skills.
- Scenario-based exercises on managing difficult interactions.
- Action planning sessions for workplace implementation.
Day 1: Understanding Workplace Conflict Dynamics
- Identifying common sources of workplace disagreements.
- Examining the effects of conflict on teams and performance.
- Recognizing different conflict behaviors and responses.
- Understanding personal approaches to conflict situations.
- Assessing the costs of unresolved disputes.
- Identifying opportunities created through constructive conflict.
- Promoting positive attitudes toward conflict management.
Day 2: Communication Strategies for Managing Conflict
- Applying active listening techniques effectively.
- Communicating concerns with clarity and professionalism.
- Managing misunderstandings and differing viewpoints.
- Using questioning techniques to gather information.
- Addressing sensitive issues respectfully.
- Building trust through effective communication.
- Encouraging open dialogue among team members.
Day 3: Managing Emotions and Difficult Interactions
- Recognizing emotional triggers in conflict situations.
- Managing personal reactions during disagreements.
- Handling difficult conversations confidently.
- Addressing anger and frustration constructively.
- Demonstrating empathy during workplace interactions.
- Maintaining professionalism under pressure.
- Creating a respectful environment during discussions.
Day 4: Negotiation and Problem-Solving Approaches
- Applying negotiation techniques to workplace issues.
- Identifying interests behind conflicting positions.
- Exploring options for mutually beneficial outcomes.
- Facilitating collaborative problem-solving sessions.
- Managing competing priorities effectively.
- Reaching practical and sustainable agreements.
- Strengthening commitment to agreed solutions.
Day 5: Building a Collaborative and Conflict-Resilient Workplace
- Developing strategies to prevent recurring conflicts.
- Strengthening teamwork and workplace cooperation.
- Promoting accountability and mutual respect.
- Managing conflicts within diverse teams.
- Supporting positive workplace relationships.
- Creating conflict management action plans.
- Sustaining a culture of collaboration and continuous improvement.
- Team Leaders and Supervisors
- Human Resource Professionals
- Project Managers
- Department Heads
- Employee Relations Officers
- Customer Service Managers
- Operations Managers
- Community Development Practitioners
- Business Professionals
- Individuals responsible for managing teams and workplace relationships
Upon successful completion of the training, participants will receive a Certificate of Completion in Conflict Management Training issued by Vision Reach Global Consultancy.
The award recognizes full attendance and successful completion of the programme assessment activities. It is widely accepted for continuing professional development purposes, and its authenticity can be confirmed with Vision Reach Global Consultancy at any time.
Choose Where You Want to Learn
Conflict Management Training Course Venues
KenyaNairobiNext Nov 16· 13 dates$1,500- KenyaMombasaNext Nov 2· 13 dates$1,600
- KenyaKisumuNext Nov 2· 13 dates$1,500
- KenyaNaivashaNext Nov 9· 13 dates$1,500
South AfricaCape TownNext Nov 2· 13 dates$3,800- South AfricaPretoriaNext Nov 9· 13 dates$3,200
- South AfricaJohannesburgNext Nov 9· 13 dates$3,400
TanzaniaZanzibarNext Nov 23· 13 dates$2,600- TanzaniaDar es SalaamNext Nov 2· 13 dates$2,000
- TanzaniaArushaNext Nov 16· 13 dates$1,900
- TanzaniaDodomaNext Nov 2· 13 dates$1,800
RwandaKigaliNext Nov 2· 13 dates$1,900
UgandaKampalaNext Nov 9· 13 dates$1,900
UAEDubaiNext Nov 2· 13 dates$3,800
NigeriaAbujaNext Nov 16· 13 dates$2,800- NigeriaLagosNext Nov 23· 13 dates$2,800
GhanaAccraNext Nov 23· 13 dates$4,500- KenyaMachakosNext Nov 9· 13 dates$1,600
Scroll sideways to see all 18 cities →
Frequently Asked Questions About Live Online Conflict Management Training Course
Everything you need to know about this course before you register.
By the end of the Conflict Management programme, you'll be able to understand core conflict management principles and how they fit together in practice, apply practical techniques for negotiation and problem-solving in day-to-day implementation, strengthen evaluation, reporting and quality-assurance capability, and improve decision-making using evidence-driven performance information. The full breakdown of topics is covered session by session in the Course Outline tab above.
This course is designed for Team Leaders and Supervisors, Human Resource Professionals, Project Managers, Department Heads, Employee Relations Officers, Customer Service Managers, Operations Managers, Community Development Practitioners, Business Professionals, and Individuals responsible for managing teams and workplace relationships.
Conflict Management Training Course typically runs as 5 Days. It's available as in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Conflict Management Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Kisumu, Kenya, and Naivasha, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Conflict Management starts November 2, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Conflict Management Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Conflict Management Training Course is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Conflict Management Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Conflict Management Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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What Our Clients Say
VRG brings strategic discipline to complex organizational challenges. Their approach is structured, data-driven, and outcome-focused.
Levis Wabwire
Managing Director
They facilitated our strategy review, we improved departmental KPI alignment by 35% and reduced operational bottlenecks significantly.
David Oketch
Strategy Lead
Employee engagement scores increased following the leadership training program. The difference in accountability culture is evident.
Wendy Albright
Program Manager
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