Live Online Conflict Resolution and Negotiation Skills Training Course
Live online, instructor-led · next cohort Dec 7, 2026 · from USD 800
Unresolved disagreements drain productivity, damage morale and can escalate into grievances, lost contracts or legal disputes. Over five days you study the sources and dynamics of conflict, the Thomas-Kilmann conflict styles and how emotions and perceptions shape behaviour under pressure. Communication sessions focus on active listening, assertive language, questioning and de-escalation. You then learn principled, interest-based negotiation, including BATNA, ZOPA, anchoring, concessions and value creation, and practise mediation and facilitation techniques for disputes between colleagues, teams or external parties.
Most learning happens through realistic role-plays covering supplier and salary negotiations, team disputes, union discussions and cross-cultural conflicts, each followed by a structured debrief. The final sessions consider conflict management systems, grievance policies and the leadership habits that stop disputes from recurring. Managers, HR practitioners, procurement and sales staff, project managers, union representatives and anyone who negotiates or mediates at work will find the skills directly applicable. You leave able to prepare a negotiation plan, steer difficult conversations calmly and secure agreements that last well beyond the meeting room.
At a Glance
How Live Online Training Works
Live online training, led by a trainer in real time, for participants anywhere.
More about live online training →- Format
- Live online, instructor-led
- Duration
- Mon - Fri (5 Days)
- Fee
- USD 800 (KES 80,000)
- Next start dates
- Dec 7, 2026, Jan 4, 2027, Jan 11, 2027
- Certificate
- Certificate of Completion
- What you need
- A computer with a reliable internet connection, a webcam and a headset
About this course
This course develops advanced capabilities in managing conflicts and conducting strategic negotiations in complex environments. It enables a transition from traditional reactive approaches toward structured, outcome-driven resolution strategies.
The Conflict Resolution and Negotiation Skills Training Course builds the specialist capability required to plan, deliver and evaluate conflict resolution and negotiation skills in demanding, fast-moving operating environments. Because organizations now operate under tighter resource, compliance and reporting pressures, specialist capability in this area has moved from desirable to essential. This certified programme combines proven methodology with hands-on application, covering mediation and facilitation, interest-based negotiation models and the analytical techniques that underpin sound professional judgement.
Throughout the programme, participants work through realistic scenarios drawn from development initiatives, donor-funded programmes, nonprofit operations, and public sector environments, examining how conflict resolution and negotiation skills is applied in practice and where it most often breaks down. Delegates will develop practical skill in designing appropriate frameworks, selecting and applying the right tools for mediation and facilitation, interpreting findings, and communicating conclusions clearly to colleagues, management and external stakeholders. Sessions move deliberately from principles to application, so that each technique introduced is practised against a realistic problem before the programme moves on — strengthening both individual effectiveness and the wider capability of the organizations delegates return to.
Training Objectives
Upon completion of this training course, participants will be able to:
- Design structured conflict resolution frameworks for complex organizational environments
- Analyze disputes using negotiation models and behavioral dynamics principles
- Implement advanced negotiation strategies to achieve mutually beneficial outcomes
- Evaluate conflict situations using data-driven and performance-based indicators
- Apply problem-solving techniques to manage interpersonal and organizational conflicts
- Integrate negotiation practices into organizational systems and decision processes
- Enhance decision-making effectiveness through strategic negotiation and influence skills
What you'll learn
Key Takeaways
By the end of the Conflict Resolution and Negotiation Skills Training Course, participants will leave with:
- Practical mastery of negotiation frameworks and conflict resolution techniques.
- Enhanced ability to manage complex interpersonal and organizational disputes.
- Strong analytical and strategic thinking in negotiation scenarios.
- Real-world application of conflict resolution and negotiation models.
- Increased confidence in achieving balanced and sustainable agreements.
- A comprehensive working understanding of conflict resolution and negotiation skills principles and performance-measurement methodology.
- Enhanced ability to design practical systems and evaluate outcomes reliably.
Training Methodology
- Expert-led sessions on negotiation frameworks and conflict management strategies
- Practical application of tools for conflict resolution and negotiation planning
- Real-world case studies reflecting complex dispute scenarios
- Tool-based demonstrations of negotiation and communication models
- Interactive discussions and scenario-based conflict resolution learning
Day 1: Foundations of Conflict Resolution and Negotiation
- Nature and sources of conflict in modern organizations
- Types of conflict: interpersonal, team, and organizational
- Principles of effective negotiation and conflict resolution
- Behavioral psychology and conflict dynamics
- Emotional intelligence in conflict management
- Ethics and professionalism in negotiations
- Role of leaders in managing conflict proactively
Day 2: Communication and Influence in Conflict Situations
- Strategic communication techniques for conflict resolution
- Active listening and empathy in negotiations
- Managing difficult conversations effectively
- Influence and persuasion strategies
- Building trust during conflict resolution processes
- Cross-cultural considerations in negotiation
- Non-verbal communication and behavioral cues
Day 3: Negotiation Strategies and Frameworks
- Distributive and integrative negotiation approaches
- Interest-based negotiation models
- BATNA and negotiation positioning strategies
- Risk assessment in negotiation scenarios
- Power dynamics and leverage in negotiations
- Multi-party and complex negotiations
- Evaluating negotiation outcomes and effectiveness
Day 4: Conflict Management and Resolution Techniques
- Conflict diagnosis and assessment frameworks
- Structured problem-solving in conflict situations
- Mediation and facilitation techniques
- Managing escalation and de-escalation strategies
- Resolving team and organizational conflicts
- Decision-making under conflict conditions
- Sustaining long-term conflict resolution outcomes
Day 5: Strategic Negotiation and Organizational Impact
- Aligning negotiation strategies with organizational goals
- Change management and conflict resolution integration
- Stakeholder management and alignment strategies
- Governance and compliance in negotiation processes
- Building a conflict-resilient organizational culture
- Performance measurement in conflict management
- Sustaining negotiation effectiveness and leadership impact
This training course is ideal for:
- Managers and team leaders handling workplace conflicts and negotiations
- Emerging leaders seeking to strengthen negotiation and communication skills
- HR professionals managing employee relations and dispute resolution
- Project and operations professionals coordinating cross-functional teams
- Governance and compliance professionals overseeing conflict management processes
- Senior Managers and Executives
- Team Leaders and Supervisors
Upon successful completion, participants will receive a Certificate of Completion in Conflict Resolution and Negotiation Skills Training issued by Vision Reach Global Consultancy.
The award recognizes full attendance and successful completion of the programme assessment activities. It is widely accepted for continuing professional development purposes, and its authenticity can be confirmed with Vision Reach Global Consultancy at any time.
Choose Where You Want to Learn
Conflict Resolution and Negotiation Skills Training Course Venues
KenyaNairobiNext Nov 16· 13 dates$1,500- KenyaMombasaNext Nov 2· 13 dates$1,600
- KenyaKisumuNext Nov 2· 13 dates$1,500
- KenyaNaivashaNext Nov 9· 13 dates$1,500
South AfricaCape TownNext Nov 2· 13 dates$3,800- South AfricaPretoriaNext Nov 9· 13 dates$3,200
- South AfricaJohannesburgNext Nov 9· 13 dates$3,400
TanzaniaZanzibarNext Nov 23· 13 dates$2,600- TanzaniaDar es SalaamNext Nov 2· 13 dates$2,000
- TanzaniaArushaNext Nov 16· 13 dates$1,900
- TanzaniaDodomaNext Nov 2· 13 dates$1,800
RwandaKigaliNext Nov 2· 13 dates$1,900
UgandaKampalaNext Nov 9· 13 dates$1,900
UAEDubaiNext Nov 2· 13 dates$3,800
NigeriaAbujaNext Nov 16· 13 dates$2,800- NigeriaLagosNext Nov 23· 13 dates$2,800
GhanaAccraNext Nov 23· 13 dates$4,500- KenyaMachakosNext Nov 9· 13 dates$1,600
Scroll sideways to see all 18 cities →
Frequently Asked Questions About Live Online Conflict Resolution and Negotiation Skills Training Course
Everything you need to know about this course before you register.
By the end of the Conflict Resolution and Negotiation Skills programme, you'll be able to understand core conflict resolution and negotiation skills principles and how they fit together in practice, apply practical techniques for mediation and facilitation in day-to-day implementation, strengthen evaluation, reporting and quality-assurance capability, and improve decision-making using evidence-driven performance information. The full breakdown of topics is covered session by session in the Course Outline tab above.
This training course is ideal for: Managers and team leaders handling workplace conflicts and negotiations, Emerging leaders seeking to strengthen negotiation and communication skills, HR professionals managing employee relations and dispute resolution, Project and operations professionals coordinating cross-functional teams, Governance and compliance professionals overseeing conflict management processes, Senior Managers and Executives, and Team Leaders and Supervisors.
Conflict Resolution and Negotiation Skills Training Course typically runs as 5 Days. It's available as in-house corporate, in-person classroom, and live virtual training — every course can also be delivered on-site for your team on dates that suit you.
Conflict Resolution and Negotiation Skills Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Kisumu, Kenya, and Naivasha, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Conflict Resolution and Negotiation Skills starts December 7, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Conflict Resolution and Negotiation Skills Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Conflict Resolution and Negotiation Skills Training Course is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Conflict Resolution and Negotiation Skills Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Conflict Resolution and Negotiation Skills Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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What Our Clients Say
VRG brings strategic discipline to complex organizational challenges. Their approach is structured, data-driven, and outcome-focused.
Levis Wabwire
Managing Director
They facilitated our strategy review, we improved departmental KPI alignment by 35% and reduced operational bottlenecks significantly.
David Oketch
Strategy Lead
Employee engagement scores increased following the leadership training program. The difference in accountability culture is evident.
Wendy Albright
Program Manager
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