Live Online Core Skills for Administrators and Secretaries Training

Administrators and secretaries keep the daily rhythm of an organization running, and gaps in their basic routines show up quickly as lost documents, missed appointments and unhappy visitors. The week starts with the essential workflows of the role: diary and calendar management, handling incoming mail and calls, task prioritisation, time management and planning the working day. You then apply practical frameworks for filing and records, document formatting, business correspondence, email etiquette and accurate note taking. Service sessions cover customer care at the front desk, handling complaints, recovering from service failures and communicating professionally with colleagues, managers and external stakeholders.

Day four introduces small administrative projects such as organizing meetings, workshops and office moves, with simple checklists, budgets and follow-up. The final day shows how to measure your contribution, document procedures for colleagues and build habits that keep the office running smoothly. New and practising secretaries, receptionists, clerks, office assistants and administrative officers in public, private and non-profit organizations are the people it is meant for. Hands-on exercises help you produce a personal workflow plan, correspondence templates and an office procedures checklist you can use from your first day back.