Live Online Decision Making and Problem Solving Training Course
Live online, instructor-led · next cohort Nov 30, 2026 · from USD 800
Poor decisions are usually made quickly, on incomplete information, by people under pressure, which describes most working days. This course provides structured methods that improve both the speed and the quality of judgement. You will diagnose problems properly with root-cause tools such as the five whys, fishbone diagrams and Pareto analysis, then generate and evaluate options using decision matrices, cost-benefit thinking and risk assessment. Realistic scenarios from operations, finance, human resources and public service let you apply each tool to problems that look like your own, and compare how different groups reached their conclusions.
Further sessions explore cognitive biases such as anchoring, confirmation bias and groupthink, how to make sound choices under uncertainty, and how to run group decisions that are both inclusive and timely. Implementation planning and simple after-action reviews make sure good choices are actually carried through and learned from. Managers, supervisors, analysts and professionals at any level will find it useful. Participants leave with a practical problem-solving toolkit and a worked example from their own job.
At a Glance
How Live Online Training Works
Live online training, led by a trainer in real time, for participants anywhere.
More about live online training →- Format
- Live online, instructor-led
- Duration
- Mon - Fri (5 Days)
- Fee
- USD 800 (KES 80,000)
- Next start dates
- Nov 30, 2026, Dec 28, 2026, Jan 4, 2027
- Certificate
- Certificate of Completion
- What you need
- A computer with a reliable internet connection, a webcam and a headset
About this course
The Decision Making and Problem Solving Training Course is designed for professionals who need practical, current command of decision making and problem solving and the ability to translate it into measurable organizational results. With rising scrutiny of performance and value for money, institutions need practitioners who can work to recognized standards and defend their decisions with evidence. This certified programme combines proven methodology with hands-on application, covering decision-making, problem diagnosis and analysis and the analytical techniques that underpin sound professional judgement.
Throughout the programme, participants work through realistic scenarios drawn from public sector institutions, private enterprises, development organizations, and regulated professional environments, examining how decision making and problem solving is applied in practice and where it most often breaks down. Delegates will develop practical skill in designing appropriate frameworks, interpreting findings, and communicating conclusions clearly to colleagues, management and external stakeholders — strengthening both individual effectiveness and the wider capability of the organizations they return to.
Training Objectives
Upon completion of this training course, participants will be able to:
- Develop robust decision making and problem solving frameworks that support successful implementation and measurable outcomes.
- Analyze performance using recognized evaluation methods drawn from decision-making.
- Design practical systems that strengthen accountability, transparency and evidence generation.
- Evaluate outcomes and assess longer-term impact across a range of operating contexts.
- Apply relevant tools, frameworks and analytical methodologies confidently and appropriately.
- Integrate problem diagnosis and analysis into existing organizational processes and reporting structures.
- Strengthen decision-making and operational effectiveness through evidence-based professional practice.
What you'll learn
Key Takeaways
By the end of the Decision Making and Problem Solving Training Course, participants will leave with:
- A comprehensive working understanding of decision making and problem solving principles and performance-measurement methodology.
- Enhanced ability to design practical systems and evaluate outcomes reliably.
- Improved competency in decision-making, reporting structures and analytical interpretation.
- Practical techniques for translating findings into strategic insight and clear recommendations.
- Greater confidence in applying decision making and problem solving and assessing measurable results.
- Stronger capability to support organizational learning and continuous performance improvement.
- Improved approaches to strengthening sustainability, accountability and operational effectiveness.
Training Methodology
This training course adopts a practical, participant-centered learning approach that builds decision making and problem solving expertise, strengthens analytical capability and develops confident professional judgement. The methodology combines specialist facilitation, applied hands-on experience and globally recognized professional practice, so that delegates return able to apply what they have learned immediately rather than in theory only.
Methodology includes:
- Expert-led sessions facilitated by experienced decision making and problem solving practitioners and subject-matter specialists.
- Practical application of the frameworks, tools and techniques used in decision-making.
- Real-world case studies drawn from public sector institutions, private enterprises, development organizations, and regulated professional environments.
- Tool-based demonstrations of the systems, templates and reporting applications used in current practice.
- Interactive discussion and scenario-based learning focused on realistic challenges and decision points.
- Structured group exercises with facilitator feedback, reinforcing learning through practice rather than lecture alone.
Day 1: Decision-Making Fundamentals
- Understanding decision types and decision-making processes
- Recognizing cognitive biases that affect decisions
- Assessing decision-making quality and effectiveness
- Establishing a personal decision-making framework
- Decision points and escalation routes in decision-making fundamentals
- Resourcing, cost and capacity considerations
- Regulatory, ethical and compliance dimensions of decision-making fundamentals
Day 2: Problem Diagnosis and Analysis
- Defining problems clearly and accurately
- Distinguishing symptoms from root causes
- Using structured problem analysis tools
- Building evidence for problem understanding
- Technology and automation supporting problem diagnosis and analysis
- Reviewing outcomes and capturing lessons learned
- Practical exercise and facilitated review
Day 3: Generating and Evaluating Solutions
- Generating multiple solution alternatives
- Evaluating options against decision criteria
- Understanding trade-offs and consequences
- Using cost-benefit analysis in decisions
- Common challenges, risks and failure points in generating and evaluating solutions
- Documentation, record-keeping and reporting requirements
- Measuring performance and assuring quality in generating and evaluating solutions
Day 4: Decision-Making Under Uncertainty
- Making decisions with incomplete information
- Managing risk and uncertainty in decisions
- Using scenario planning and contingency thinking
- Balancing analysis with timely decision-making
- Worked example: applying decision-making under uncertainty in a live decision making and problem solving context
- Planning and sequencing decision-making under uncertainty within the wider workflow
- Data, evidence and information requirements for decision-making under uncertainty
Day 5: Decision Implementation and Learning
- Implementing decisions effectively
- Securing buy-in and managing change from decisions
- Monitoring decision outcomes
- Learning from decisions and building decision-making capability
- Reviewing outcomes and capturing lessons learned
- Practical exercise and facilitated review
- Core principles and terminology underpinning decision implementation and learning
This course is for leaders and managers who must make sound decisions under uncertainty and solve complex problems with incomplete information.
- Managers and Team Leaders
- Project and Programme Managers
- Strategic Planners and Business Leaders
- Operations and Performance Leaders
- Government Policy and Decision-Making Officials
- Organizational Leaders in Change
- Senior Managers and Executives
Participants who complete the five days receive a Certificate of Completion from Vision Reach Global Consultancy, confirming their grounding in decision-making and problem-solving practice.
Issued on completion of the programme, the certificate evidences both attendance and active participation, and is accepted by employers and professional bodies across the public, private and development sectors. Verification is available from Vision Reach Global Consultancy on request.
Choose Where You Want to Learn
Decision Making and Problem Solving Training Course Venues
KenyaNairobiNext Nov 16· 13 dates$1,500- KenyaMombasaNext Nov 2· 13 dates$1,600
- KenyaKisumuNext Nov 2· 13 dates$1,500
- KenyaNaivashaNext Nov 9· 13 dates$1,500
South AfricaCape TownNext Nov 2· 13 dates$3,800- South AfricaPretoriaNext Nov 9· 13 dates$3,200
- South AfricaJohannesburgNext Nov 9· 13 dates$3,400
TanzaniaZanzibarNext Nov 23· 13 dates$2,600- TanzaniaDar es SalaamNext Nov 2· 13 dates$2,000
- TanzaniaArushaNext Nov 16· 13 dates$1,900
- TanzaniaDodomaNext Nov 2· 13 dates$1,800
RwandaKigaliNext Nov 2· 13 dates$1,900
UgandaKampalaNext Nov 9· 13 dates$1,900
UAEDubaiNext Nov 2· 13 dates$3,800
NigeriaAbujaNext Nov 16· 13 dates$2,800- NigeriaLagosNext Nov 23· 13 dates$2,800
GhanaAccraNext Nov 23· 13 dates$4,500- KenyaMachakosNext Nov 9· 13 dates$1,600
Scroll sideways to see all 18 cities →
Frequently Asked Questions About Live Online Decision Making and Problem Solving Training Course
Everything you need to know about this course before you register.
By the end of the Decision Making and Problem Solving programme, you'll be able to understand core decision making and problem solving principles and how they fit together in practice, apply practical techniques for decision-making in day-to-day implementation, strengthen evaluation, reporting and quality-assurance capability, and improve decision-making using evidence-driven performance information. The full breakdown of topics is covered session by session in the Course Outline tab above.
This course is for leaders and managers who must make sound decisions under uncertainty and solve complex problems with incomplete information. Typical delegates include Managers and Team Leaders, Project and Programme Managers, Strategic Planners and Business Leaders, Operations and Performance Leaders, Government Policy and Decision-Making Officials, Organizational Leaders in Change, and Senior Managers and Executives.
Decision Making and Problem Solving Training Course typically runs as 5 Days. It's available as in-house corporate, in-person classroom, and live virtual training — every course can also be delivered on-site for your team on dates that suit you.
Decision Making and Problem Solving Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Kisumu, Kenya, and Naivasha, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Decision Making and Problem Solving starts November 30, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Decision Making and Problem Solving Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Decision Making and Problem Solving Training Course is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Decision Making and Problem Solving Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Decision Making and Problem Solving Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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What Our Clients Say
VRG brings strategic discipline to complex organizational challenges. Their approach is structured, data-driven, and outcome-focused.
Levis Wabwire
Managing Director
They facilitated our strategy review, we improved departmental KPI alignment by 35% and reduced operational bottlenecks significantly.
David Oketch
Strategy Lead
Employee engagement scores increased following the leadership training program. The difference in accountability culture is evident.
Wendy Albright
Program Manager
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