Most managers avoid difficult performance conversations or deliver feedback so softened it changes nothing; this course fixes both problems. Participants leave able to give clear, kind, and effective feedback in any situation.
Feedback avoidance and vague feedback are two of the most common - and most costly - management failures, quietly protecting underperformance and eroding trust in good performers. This course builds a repeatable method for feedback that is both clear and constructive, covering structured models such as SBI (Situation-Behaviour-Impact), timing and framing techniques, and how to separate the person from the behaviour being addressed.
Participants practise extensively through role-play, covering everyday feedback, formal performance reviews, and the hardest conversations - addressing repeated underperformance, managing defensive reactions, and delivering feedback across cultural and generational differences.
Throughout the programme, participants work through realistic scenarios drawn from public sector institutions, private enterprises, development organizations, and regulated professional environments, examining how effective feedback and performance conversations is applied in practice and where it most often breaks down. Delegates will develop practical skill in designing appropriate frameworks, selecting and applying the right tools for the SBI model in practice, interpreting findings, and communicating conclusions clearly to colleagues, management and external stakeholders. Sessions move deliberately from principles to application, so that each technique introduced is practised against a realistic problem before the programme moves on — strengthening both individual effectiveness and the wider capability of the organizations delegates return to.
By the end of this course, participants will be able to:
By the end of the Effective Feedback and Performance Conversations Training, participants will leave with:
This training course adopts a practical, participant-centered learning approach that builds effective feedback and performance conversations expertise, strengthens analytical capability and develops confident professional judgement. The methodology combines specialist facilitation, applied hands-on experience and globally recognized professional practice, so that delegates return able to apply what they have learned immediately rather than in theory only.
Methodology includes:
Day 1: Why Feedback Fails and What Changes That
Day 2: The SBI Model in Practice
Day 3: Difficult Conversations and Emotional Reactions
Day 4: Structuring the Formal Performance Review
Day 5: Repeated Underperformance and Adapting Your Style
Anyone who owns someone else's performance — formally or informally — will use Effective Feedback and Performance Conversations daily, from first-time supervisors to those chairing annual reviews across dispersed teams.
Participants who complete the full five days are awarded a Certificate of Completion from Vision Reach Global Consultancy, confirming their ability to apply the SBI model, structure formal performance reviews, and manage defensive or emotional reactions during feedback conversations.
Issued on completion of the programme, the certificate evidences both attendance and active participation, and is accepted by employers and professional bodies across the public, private and development sectors. Verification is available from Vision Reach Global Consultancy on request.
Everything you need to know about this course before you register.
By the end of the Effective Feedback and Performance Conversations Training programme, you'll be able to apply the sbi (situation-behaviour-impact) model to deliver clear feedback, time and frame feedback so it is heard rather than deflected, separate the person from the behaviour in difficult conversations, and structure a formal performance review conversation effectively. The full breakdown of topics is covered session by session in the Course Outline tab above.
Anyone who owns someone else's performance — formally or informally — will use Effective Feedback and Performance Conversations daily, from first-time supervisors to those chairing annual reviews across dispersed teams. Typical delegates include Line managers and supervisors who conduct probation, mid-year and annual performance reviews, Newly promoted team leaders handling their first underperformance conversations, HR business partners and performance management officers who coach managers through review cycles, Department and unit heads managing multi-generational or multicultural teams, Project and functional leads who give feedback without direct reporting authority, Learning and development specialists designing internal feedback and appraisal practice, and Technical specialists and senior professionals mentoring junior staff.
Effective Feedback and Performance Conversations Training typically runs as 5 Days. It's available as in-person classroom training — every course can also be delivered on-site for your team on dates that suit you.
Effective Feedback and Performance Conversations Training is scheduled in-classroom in Mombasa, Kenya, Naivasha, Kenya, Nairobi, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
Effective Feedback and Performance Conversations Training runs on a rolling cohort basis, so a new intake is always coming up. Pick your preferred format and location in the schedule panel above, then click "Register for the Course" to reserve your seat — confirmation follows once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a CPD-accredited Certificate of Completion for Effective Feedback and Performance Conversations Training from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Effective Feedback and Performance Conversations Training is pitched at foundation to intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Effective Feedback and Performance Conversations Training vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Effective Feedback and Performance Conversations Training can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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