Most managers avoid difficult performance conversations or deliver feedback so softened it changes nothing; this course fixes both problems. Participants leave able to give clear, kind, and effective feedback in any situation.
Feedback avoidance and vague feedback are two of the most common - and most costly - management failures, quietly protecting underperformance and eroding trust in good performers. This course builds a repeatable method for feedback that is both clear and constructive, covering structured models such as SBI (Situation-Behaviour-Impact), timing and framing techniques, and how to separate the person from the behaviour being addressed.
Participants practise extensively through role-play, covering everyday feedback, formal performance reviews, and the hardest conversations - addressing repeated underperformance, managing defensive reactions, and delivering feedback across cultural and generational differences.
By the end of this course, participants will be able to:
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This course is ideal for anyone responsible for giving feedback or conducting performance conversations.
Participants who complete this course receive a Certificate of Completion from Vision Reach Global Consultancy. The course fee includes training materials, a structured feedback conversation guide, facilitation by an experienced people management practitioner, and a certificate presented at the close of the programme.
Everything you need to know about this course before you register.
By the end of the Effective Feedback and Performance Conversations Training programme, you'll be able to apply the sbi (situation-behaviour-impact) model to deliver clear feedback, time and frame feedback so it is heard rather than deflected, separate the person from the behaviour in difficult conversations, and structure a formal performance review conversation effectively. The full breakdown of topics is covered session by session in the Course Outline tab above.
This course is ideal for anyone responsible for giving feedback or conducting performance conversations. Typical delegates include People Managers and Team Leaders, Human Resources Business Partners, Supervisors and Shift Leaders, Mentors and Coaches within Organisations, and Newly Promoted Managers.
Effective Feedback and Performance Conversations Training typically runs as 5 Days. It's available as in-person classroom training — every course can also be delivered on-site for your team on dates that suit you.
Effective Feedback and Performance Conversations Training is scheduled in-classroom in Mombasa, Kenya, Naivasha, Kenya, Nairobi, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
Effective Feedback and Performance Conversations Training runs on a rolling cohort basis, so a new intake is always coming up. Pick your preferred format and location in the schedule panel above, then click "Register for the Course" to reserve your seat — confirmation follows once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a CPD-accredited Certificate of Completion for Effective Feedback and Performance Conversations Training from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Effective Feedback and Performance Conversations Training is pitched at foundation to intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Effective Feedback and Performance Conversations Training vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Effective Feedback and Performance Conversations Training can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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