A contract dispute that reaches court can freeze a project for years and damage a relationship that took years to build. Alternative dispute resolution offers faster, more private and often cheaper ways to settle, but only for people who know how each route works. Over five days, newcomers learn the difference between negotiation, conciliation, mediation, expert determination and arbitration, and when each is the sensible choice. You will study how dispute clauses are drafted, how arbitral tribunals are formed, how a mediator structures a session and what makes an award or settlement agreement enforceable.
Practical sessions include interest-based negotiation, opening statements, evidence bundles and a simulated mediation followed by a short arbitration hearing. The programme suits contract managers, legal officers, procurement and project staff, human resource officers, company secretaries and community or labour relations practitioners in the public, private and NGO sectors. It runs as classroom, online or in-house training and ends with a CPD-accredited certificate. Afterwards you can recommend a resolution route, draft a basic dispute clause and take an active, prepared role in a settlement process.
Disputes are a normal part of commercial life. Late payment, defective work, disagreement over scope or a breach of employment terms can arise in any organisation, and how they are handled often matters more than the original grievance. Litigation is slow and public, so many contracts now require parties to try negotiation, mediation or arbitration first. Staff who do not understand these processes risk giving away rights or missing deadlines.
This introductory programme explains the full range of dispute resolution options in plain language. Participants begin with the nature of conflict and the principles of negotiation, then examine mediation and conciliation, including the role of the neutral, confidentiality and the structure of a session. The middle days focus on arbitration: the arbitration agreement, appointing arbitrators, procedure, evidence, awards and challenges, as well as the position of international arbitration and recognition of foreign awards. The programme closes with choosing a process, drafting multi-tier dispute clauses and managing a dispute within an organisation.
Instruction is deliberately practical. Short lectures are followed by exercises, role plays and a mock hearing so that participants leave having done the work themselves.
By the end of the course, participants will be able to:
Participants leave the programme with:
The programme is written for newcomers and assumes no legal background. Delivery includes:
Day 1: Conflict, Disputes and Negotiation
Day 2: Mediation and Conciliation
Day 3: Arbitration Foundations
Day 4: Arbitration Procedure and Awards
Day 5: Choosing and Managing a Process
No legal qualification is required. The course is intended for people who meet disputes in their daily work, such as:
Vision Reach Global Consultancy issues a CPD-accredited Certificate of Completion to every participant who attends the programme and takes part in the simulations and exercises.
Upcoming cohorts
CPD-Accredited
Official invoice & confirmation letter provided
Team discount for 3+ seats
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Everything you need to know about this course before you register.
By the end of the Fundamentals of Arbitration, Mediation & Dispute Resolution programme, you'll be able to distinguish negotiation, conciliation, mediation, expert determination, arbitration and litigation, apply interest-based negotiation techniques to resolve a commercial disagreement, describe the stages of a mediation and the role of the mediator and the parties, and explain how an arbitration agreement, tribunal and procedure operate. The full breakdown of topics is covered session by session in the Course Outline tab above.
No legal qualification is required. The course is intended for people who meet disputes in their daily work, such as: Contract and commercial managers, In-house counsel and legal assistants beginning in dispute work, Procurement and supply chain officers, Project and construction managers, Human resource and employee relations officers, Company secretaries and governance officers, Community liaison and land or labour relations practitioners, and Small business owners and NGO programme managers.
Fundamentals of Arbitration, Mediation & Dispute Resolution Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Fundamentals of Arbitration, Mediation & Dispute Resolution Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Naivasha, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Fundamentals of Arbitration, Mediation & Dispute Resolution starts October 12, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Fundamentals of Arbitration, Mediation & Dispute Resolution Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Fundamentals of Arbitration, Mediation & Dispute Resolution Training Course is pitched at beginner professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Fundamentals of Arbitration, Mediation & Dispute Resolution Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Fundamentals of Arbitration, Mediation & Dispute Resolution Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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