A badly handled dispute drains management time, damages relationships and can threaten a contract worth far more than the claim itself. Senior people who oversee legal, contracts or commercial functions need more than knowledge of procedure: they must decide early which forum fits, how much to spend and when to settle. This five-day programme is pitched at that level of judgement.
You examine the main routes for resolving commercial and public disputes, including negotiation, mediation, adjudication, expert determination, arbitration under institutional and ad hoc rules, and court proceedings. Sessions look at drafting dispute clauses, appointing arbitrators, managing evidence and hearings, enforcing awards, and running a mediation that actually closes. Leadership topics include dispute strategy, case budgeting, risk reporting to boards, team performance measures and managing external counsel. General counsel, heads of legal and contracts, senior procurement and commercial managers, public sector legal officers and dispute resolution practitioners will find it relevant. Delivery is by classroom workshop, online cohort or in-house session for your organisation. Afterwards you can build a dispute resolution policy, brief counsel with a clear strategy and measure how your function performs. The certificate is CPD-accredited.
Organisations that trade, build or deliver public services across borders will meet disputes sooner or later. What separates strong institutions is not the absence of conflict but the quality of the decisions made once it arises: whether to negotiate, mediate or arbitrate, how long to persist, and how to protect the commercial relationship while pursuing the claim. These choices sit with leaders, not only with lawyers.
The Leadership and Performance in Arbitration, Mediation & Dispute Resolution Training Course helps senior practitioners take that role. It begins with a map of the dispute resolution spectrum and the criteria for choosing a process, then examines arbitration agreements, institutional rules, tribunal appointments, procedure and award enforcement. Mediation and negotiation sessions focus on preparation, power dynamics, settlement design and the leader's part in authorising outcomes. The programme then looks at running a dispute function as a performance-driven unit: case intake, strategy papers, budgets, key performance indicators, knowledge capture and oversight of outside counsel.
Learning is case-based and interactive. Participants work through a mock arbitration, a staged mediation and a portfolio review exercise, and finish with a dispute management framework tailored to their own organisation.
By the end of the course, participants will be able to:
By the close of the course, participants hold:
Because the audience is senior, sessions concentrate on judgement and practice, using:
Day 1: The Dispute Resolution Landscape and Leadership Role
Day 2: Arbitration from Agreement to Award
Day 3: Mediation, Negotiation and Settlement
Day 4: Managing Disputes as a Portfolio
Day 5: Performance, Prevention and Action Planning
The programme is intended for people who direct or influence how disputes are handled, such as:
Vision Reach Global Consultancy awards a CPD-accredited Certificate of Completion to participants who attend the full programme and take part in its simulations and exercises.
Alongside the certificate, participants keep the dispute strategy paper and performance scorecard they built during the week, which serve as a practical record for continuing professional development logs.
Upcoming cohorts
CPD-Accredited
Official invoice & confirmation letter provided
Team discount for 3+ seats
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Everything you need to know about this course before you register.
By the end of the Leadership and Performance in Arbitration, Mediation & Dispute Resolution programme, you'll be able to select the most suitable dispute resolution process for a given claim, relationship and risk profile, draft and review dispute resolution clauses and arbitration agreements, direct the conduct of an arbitration, from tribunal appointment to enforcement of the award, and prepare for and lead a mediation or settlement negotiation with a clear mandate. The full breakdown of topics is covered session by session in the Course Outline tab above.
The programme is intended for people who direct or influence how disputes are handled, such as: General counsel and heads of legal departments, Contract and commercial managers in construction, energy and infrastructure, Senior procurement and supply chain managers, Public sector legal advisers and state counsel, Practising advocates moving into mediation or arbitration, Risk and compliance directors, Human resource and labour relations managers handling workplace disputes, and Directors and executives who sign off settlements.
Leadership and Performance in Arbitration, Mediation & Dispute Resolution Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Leadership and Performance in Arbitration, Mediation & Dispute Resolution Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Naivasha, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Leadership and Performance in Arbitration, Mediation & Dispute Resolution starts November 2, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Leadership and Performance in Arbitration, Mediation & Dispute Resolution Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Leadership and Performance in Arbitration, Mediation & Dispute Resolution Training Course is pitched at advanced professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Leadership and Performance in Arbitration, Mediation & Dispute Resolution Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Leadership and Performance in Arbitration, Mediation & Dispute Resolution Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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