Disruption now arrives from many directions at once: cyber incidents, power and network outages, supplier failure, flooding, pandemics and political unrest. Organisations that recover quickly are usually those whose leaders decided in advance what must keep running and who is in charge when it does not. In five days, senior managers and continuity professionals learn to lead that preparation. You work with business impact analysis, critical service mapping, impact tolerances, recovery objectives, dependency analysis and the ISO 22301 management system approach, then link them to risk appetite and board oversight.
Crisis leadership receives deep attention, including activation criteria, incident command structures, decision logs, stakeholder and media communication, and staff welfare during prolonged events. You design exercises from tabletop to full simulation, measure results with resilience indicators and turn lessons into funded improvements. Case material is drawn from banking, health, utilities, government and humanitarian operations. Chief operating officers, heads of risk, continuity managers, IT service and security leaders, facilities directors and programme heads in public and private bodies will benefit. Delivery is by classroom, online or in-house, with a CPD-accredited certificate from Vision Reach Global Consultancy. Afterwards you can lead a continuity programme and report its performance credibly.
Regulators, insurers, donors and customers increasingly ask not only whether an organisation has a continuity plan but whether it can keep delivering important services through a severe but plausible disruption. A plan on a shelf that nobody has rehearsed rarely survives first contact with a real incident. The weaknesses are usually about leadership: unclear authority, slow decisions, poor information flow and untested assumptions about suppliers and technology.
This advanced programme focuses on the leadership and performance side of business continuity and operational resilience. Participants begin by defining critical services and the people, processes, technology, facilities and third parties that support them. They set impact tolerances and recovery targets, assess gaps against the ISO 22301 approach and decide where investment will make the biggest difference. The programme then moves to command and control during a crisis, covering escalation, decision making under pressure, communication and recovery, followed by exercise design, assurance and continual improvement.
Teaching is built around scenarios that unfold in stages, forcing participants to make and defend decisions. By the end, each participant has a resilience roadmap for their organisation, a draft crisis leadership protocol and a performance dashboard suitable for executive and board review.
On completion, participants will be able to:
Participants leave with leadership tools they can apply immediately:
The format puts participants in the leader's seat. It includes:
Day 1: Resilience Leadership and Critical Services
Day 2: Impact Analysis and Strategy
Day 3: Crisis Command and Decision Making
Day 4: Communication, People and Recovery
Day 5: Testing, Performance and Assurance
The programme is aimed at leaders who own or influence organisational resilience, including:
Participants who complete the scenario exercises and attend all sessions are issued with a CPD-accredited Certificate of Completion by Vision Reach Global Consultancy. It evidences advanced professional development in continuity and resilience leadership.
Upcoming cohorts
CPD-Accredited
Official invoice & confirmation letter provided
Team discount for 3+ seats
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Everything you need to know about this course before you register.
By the end of the Leadership and Performance in Business Continuity & Operational Resilience programme, you'll be able to identify critical services and map the dependencies that support them, conduct and challenge a business impact analysis and set impact tolerances, align continuity strategy with risk appetite, iso 22301 principles and board expectations, and establish crisis governance, roles, escalation triggers and decision rights. The full breakdown of topics is covered session by session in the Course Outline tab above.
The programme is aimed at leaders who own or influence organisational resilience, including: Chief operating officers and operations directors, Heads of risk, compliance and internal control, Business continuity and disaster recovery managers, IT service, infrastructure and information security leaders, Facilities, estates and security managers, Programme directors in NGOs and humanitarian agencies, Senior officers in ministries, county governments and state corporations, and Bank and insurance operations executives.
Leadership and Performance in Business Continuity & Operational Resilience Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Leadership and Performance in Business Continuity & Operational Resilience Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Naivasha, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Leadership and Performance in Business Continuity & Operational Resilience starts October 26, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Leadership and Performance in Business Continuity & Operational Resilience Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Leadership and Performance in Business Continuity & Operational Resilience Training Course is pitched at advanced professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Leadership and Performance in Business Continuity & Operational Resilience Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Leadership and Performance in Business Continuity & Operational Resilience Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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