Digital channels grow fastest when the people running them know which numbers to chase and which risks to refuse. Too often, product teams are rewarded for active users and transaction value while fraud losses, agent liquidity gaps, complaint backlogs and partner failures surface months later in someone else's report. Over five days, heads of function learn to lead for performance and control at the same time, starting with how risk appetite, tolerances and targets fit together for wallets, payments and digital credit.
Sessions cover balanced scorecards and OKRs, leading and lagging indicators, KRI thresholds and escalation, dashboard design in Power BI, the IIA Three Lines Model, risk culture and speak-up, incentive design and conduct risk, cross-functional squads, vendor SLAs, and leading a major outage or fraud wave from first alert to post-incident review. It suits heads of digital banking, payments and mobile money managers, fintech operations leads, chief risk officers' teams, fraud and compliance heads and senior managers in SACCOs and microfinance institutions. You leave able to run a monthly performance and risk review that drives decisions. Classroom, online and in-house delivery all lead to a CPD-accredited certificate.
Digital financial services now sit at the centre of growth plans for banks, mobile network operators, microfinance institutions and fintech firms, and the managers who run them carry two sets of expectations at once. Boards want rising usage, revenue and market share; supervisors, auditors and customers want fraud, outages, mis-selling and data misuse kept within tight limits. Leaders who treat these as competing demands end up with targets that reward the wrong behaviour and risk reports that arrive too late to change anything.
The Leadership and Performance in Digital Financial Services, Payments & Fintech Risk Training Course shows managers how to hold both agendas in a single performance system. It moves from the leader's accountabilities in a digital business to translating strategy into risk appetite and measurable goals, then to the indicators, dashboards and review meetings that keep teams on course. Later days address the human side: building teams that span product, technology, risk and compliance, shaping a culture where problems are raised early, aligning incentives with good customer outcomes and staying composed when incidents and partner failures strike.
Delivery is workshop-based. Participants bring their own unit's targets and reports, rework them during the week with facilitator feedback, rehearse difficult conversations in pairs and take turns leading a timed crisis simulation. Each person finishes with a performance and risk scorecard and a ninety-day leadership plan.
On completing the programme, participants will be able to:
Participants return to work with:
Teaching is built for experienced managers who learn best by working on their own business. The programme uses:
Day 1: Leading a Digital Finance Business
Day 2: From Strategy to Risk Appetite and Targets
Day 3: Indicators, Dashboards and Performance Reviews
Day 4: Leading People, Teams and Risk Culture
Day 5: Incidents, Partners and Sustained Performance
The programme is intended for managers who answer for both the results and the risks of digital channels, including:
A CPD-accredited Certificate of Completion issued by Vision Reach Global Consultancy is awarded to each participant who attends the full five days and completes the scorecard workshop and crisis simulation.
The certificate records the course title, dates and delivery format, while the scorecard and ninety-day plan produced during the week give a practical record of leadership development for appraisal discussions.
Upcoming cohorts
CPD-Accredited
Official invoice & confirmation letter provided
Team discount for 3+ seats
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Everything you need to know about this course before you register.
By the end of the Leadership and Performance in Digital Financial Services, Payments & Fintech Risk programme, you'll be able to define the accountabilities of a leader in a digital payments or fintech business under the three lines model, translate business strategy into risk appetite statements, tolerances and performance targets for digital products, design balanced scorecards and okrs that reward growth without encouraging excessive fraud, credit or conduct risk, and select leading and lagging kpis and kris with thresholds, owners and escalation routes. The full breakdown of topics is covered session by session in the Course Outline tab above.
The programme is intended for managers who answer for both the results and the risks of digital channels, including: Heads of digital banking and digital channels, Mobile money, wallet and agency banking managers, Payments, cards and switching business heads, Product owners and heads of product in fintech firms, Chief risk officers, heads of operational risk and their deputies, Heads of fraud management and financial crime compliance, Digital lending and credit managers in banks, SACCOs and microfinance institutions, Operations and customer experience managers for payment services, and Senior managers preparing to take on a digital business portfolio.
Leadership and Performance in Digital Financial Services, Payments & Fintech Risk Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Leadership and Performance in Digital Financial Services, Payments & Fintech Risk Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Naivasha, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Leadership and Performance in Digital Financial Services, Payments & Fintech Risk starts November 9, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Leadership and Performance in Digital Financial Services, Payments & Fintech Risk Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Leadership and Performance in Digital Financial Services, Payments & Fintech Risk Training Course is pitched at advanced professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Leadership and Performance in Digital Financial Services, Payments & Fintech Risk Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Leadership and Performance in Digital Financial Services, Payments & Fintech Risk Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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