A payments or mobile money unit can look healthy on its growth chart while agents run short of float, a vendor quietly misses its service levels and complaints pile up unanswered. Managers in digital finance carry those risks every day, usually with lean teams and constant pressure to launch the next feature. Five days give line and middle managers the tools to run a digital payments operation that grows without losing control.
Topics include operating models and organisational design, product lifecycle and new product approval, pricing and customer journeys across USSD, app and agent channels, agent and merchant network management, vendor selection and service level agreements, first-line ownership of fraud, incidents and business continuity, complaints handling, management information and budgets. Exercises use a simulated wallet business with its own agents, partners and incidents. It is built for product managers, agency banking managers, mobile money operations heads, merchant acquiring leads, customer experience managers and team leaders in banks, SACCOs, microfinance institutions, telecoms and payment companies. You finish able to set unit KPIs, negotiate tighter SLAs, manage incidents and report risk upward clearly. Delivery is in the classroom, online or in-house, with a CPD-accredited certificate.
Digital channels have changed what it means to manage in financial services. A manager responsible for a wallet, an agency banking network or a merchant payments product oversees round-the-clock operations, many external partners and large numbers of agents, while answering to risk, compliance and finance colleagues who each see a different part of the picture. Many such managers were promoted from technical, sales or branch roles and have had little structured preparation for this blend of commercial and control responsibilities.
The Management of Digital Financial Services, Payments & Fintech Risk Training Course addresses that gap. It starts with operating models, roles and the measures that define a healthy digital business. It then covers product and channel management, followed by the practical oversight of agents, merchants, vendors and fintech partners. The fourth day turns to the manager's role as risk owner in the first line, dealing with fraud, outages, continuity and customer grievances. The programme ends with management information, budgeting, team leadership and a personal action plan.
Each day mixes concise input with management simulations. Participants steer a fictional wallet business through a sequence of decisions and disruptions, review realistic operating reports and practise the conversations managers must hold with agents, suppliers and senior leaders.
Participants will leave able to:
Each participant leaves with:
The programme is designed for working managers and uses a blend of methods:
Day 1: Running a Digital Financial Services Business
Day 2: Product and Channel Management
Day 3: Managing Agents, Merchants and Partners
Day 4: The Manager as First-Line Risk Owner
Day 5: Performance, Reporting and Team Leadership
The course is aimed at people who manage digital financial products, channels or teams, for example:
Vision Reach Global Consultancy grants its CPD-accredited Certificate of Completion to every participant who attends all five days and takes an active part in the business simulation and role-plays.
Your scorecard, incident playbook and ninety-day plan, all completed during the course, make useful supporting evidence in an appraisal or professional development file.
Upcoming cohorts
CPD-Accredited
Official invoice & confirmation letter provided
Team discount for 3+ seats
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Everything you need to know about this course before you register.
By the end of the Management of Digital Financial Services, Payments & Fintech Risk programme, you'll be able to design an operating model and team structure suited to a digital payments or wallet business, set and track key performance and risk indicators for digital products and channels, manage products through their lifecycle, from approval and launch to review and withdrawal, and oversee agent and merchant networks for liquidity, performance and conduct. The full breakdown of topics is covered session by session in the Course Outline tab above.
The course is aimed at people who manage digital financial products, channels or teams, for example: Digital product and channel managers in commercial banks, Agency banking and agent network managers, Mobile money operations and business managers in telecoms, Merchant acquiring and payments business managers, Customer experience and contact centre managers for digital channels, SACCO and microfinance managers introducing mobile and app services, Team leaders in fintech start-ups moving into management roles, and Vendor and partnership managers responsible for payment providers.
Management of Digital Financial Services, Payments & Fintech Risk Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Management of Digital Financial Services, Payments & Fintech Risk Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Naivasha, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Management of Digital Financial Services, Payments & Fintech Risk starts November 2, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Management of Digital Financial Services, Payments & Fintech Risk Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Management of Digital Financial Services, Payments & Fintech Risk Training Course is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Management of Digital Financial Services, Payments & Fintech Risk Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Management of Digital Financial Services, Payments & Fintech Risk Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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