Mobile money, agent banking, digital credit and instant payments have brought millions of people into formal finance, yet programme reports often stop at counting registered accounts. Funders, regulators and providers need to know who is actually using services, whether customers are better off, and where fraud, over-indebtedness or system failures are building up. Five days show you how to measure that with rigour.
You start by building a theory of change and results framework for a digital finance intervention, then select indicators for access, active usage, quality, affordability and consumer protection. Data sessions cover transaction and agent data, customer surveys, sampling, gender and age disaggregation, data quality checks and dashboard design in Excel or Power BI. Evaluation topics include baselines, comparison groups, outcome and impact methods, and learning agendas. Risk sessions address fraud, cyber threats, agent liquidity, interoperability, third-party providers, data protection and complaint trends, converting them into early warning indicators. The course suits M&E officers, financial inclusion programme managers, central bank and regulator analysts, fintech and mobile network operator staff, development partner officers and researchers. Afterwards you can draft an M&E plan, build a results dashboard and write an evaluation brief. Classroom, online or in-house; CPD-accredited.
Digital financial services have changed how households, traders and small businesses save, pay and borrow. They have also created new risks, from agent fraud and social engineering to opaque digital lending terms and concentration among a few platforms. Development partners and regulators increasingly require evidence that these services are reaching intended groups and improving lives, and that risks are monitored before they harm consumers or stability.
The Monitoring and Evaluation of Digital Financial Services, Payments & Fintech Risk Training Course connects classic M&E practice with the particular data and risk issues of digital finance. Participants develop results frameworks and indicators, learn to combine operational data from providers with demand-side surveys, and design monitoring systems with sensible reporting lines. They then study evaluation approaches suited to financial inclusion, including mixed methods and quasi-experimental designs, and examine how to turn risk categories into measurable indicators and thresholds.
Throughout the week participants work with dummy transaction extracts and survey results, build indicator tables and visuals, and critique real programme reports. They conclude with a draft M&E and risk monitoring plan for a digital finance project of their choice, ready for refinement with colleagues.
After completing the programme, participants will be able to:
Participants will have:
Sessions are applied and data-driven, featuring:
Day 1: Digital Finance Landscape and Results Frameworks
Day 2: Indicators for Access, Usage and Quality
Day 3: Data Sources, Surveys and Quality
Day 4: Fintech, Payments and Operational Risk Monitoring
Day 5: Evaluation, Dashboards and Learning
The course is suitable for people who measure, regulate or manage digital finance, including:
Participants who attend the entire course and complete the framework and dashboard exercises are awarded a CPD-accredited Certificate of Completion by Vision Reach Global Consultancy.
Upcoming cohorts
CPD-Accredited
Official invoice & confirmation letter provided
Team discount for 3+ seats
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Everything you need to know about this course before you register.
By the end of the Monitoring and Evaluation of Digital Financial Services, Payments & Fintech Risk programme, you'll be able to develop a theory of change and results framework for a digital financial services programme, select indicators for access, usage, quality, affordability and consumer protection, combine provider transaction data with household and merchant survey data, and design sampling, data collection and quality assurance for financial inclusion surveys. The full breakdown of topics is covered session by session in the Course Outline tab above.
The course is suitable for people who measure, regulate or manage digital finance, including: Monitoring, evaluation and learning officers, Financial inclusion and digital finance programme managers, Central bank and financial regulator analysts, Mobile network operator and payment service provider staff, Fintech product, data and risk managers, Bank digital channel managers, Development partner and donor programme officers, and Researchers and consultants evaluating inclusion projects.
Monitoring and Evaluation of Digital Financial Services, Payments & Fintech Risk Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Monitoring and Evaluation of Digital Financial Services, Payments & Fintech Risk Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Naivasha, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Monitoring and Evaluation of Digital Financial Services, Payments & Fintech Risk starts October 26, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Monitoring and Evaluation of Digital Financial Services, Payments & Fintech Risk Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Monitoring and Evaluation of Digital Financial Services, Payments & Fintech Risk Training Course is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Monitoring and Evaluation of Digital Financial Services, Payments & Fintech Risk Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Monitoring and Evaluation of Digital Financial Services, Payments & Fintech Risk Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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