A commercial dispute that drags on for years drains management time, damages relationships and ties up capital. Many of those delays come from poor process: vague dispute clauses, late evidence, badly chosen forums and no plan for settlement. Five days give contract, legal and commercial professionals a disciplined way to run disputes from first notice to final outcome.
You start by comparing negotiation, mediation, conciliation, expert determination, adjudication, arbitration and litigation, and choosing the right route for a given dispute. Sessions cover drafting escalation and arbitration clauses, institutional and ad hoc rules, tribunal appointment, procedural orders, document production, witness evidence, hearing preparation and costs. Mediation practice includes opening statements, caucus techniques, reality testing and drafting settlement agreements. The final day addresses enforcement under the New York Convention, challenges to awards and building an internal dispute management system with early warning and lessons learned. It is designed for legal counsel, contract managers, procurement and project professionals, claims specialists, public sector officers and corporate executives in Africa and beyond. Afterwards you can prepare a dispute strategy memo, run a structured mediation and manage an arbitration timetable. Classroom, online and in-house formats lead to a CPD-accredited certificate.
Disputes are an unavoidable feature of construction, procurement, trade, employment and investment relationships. What separates organisations that recover quickly from those that lose years and fortunes is how well they manage the process. Cost overruns in arbitration, unenforceable awards, ineffective mediations and missed deadlines are almost always the result of weak preparation rather than weak legal arguments.
The Operational Excellence in Arbitration, Mediation & Dispute Resolution Training Course treats dispute resolution as a managed operation. Participants map the available processes, learn how to weigh cost, time, confidentiality and enforceability, and practise drafting clauses that will work when relationships have broken down. The programme follows an arbitration from notice through tribunal constitution, pleadings, evidence and hearing to the award, then turns to the skills of mediators and negotiators and the structures that keep disputes from escalating at all.
Teaching is interactive, using sample clauses, procedural timetables, witness statements and settlement drafts. Participants take part in a simulated mediation and a mock procedural hearing, receive feedback from facilitators, and finish with a dispute management plan that can be adapted to their organisation.
Participants completing the course will be able to:
By the end of the week, participants will have:
The programme is interactive and skills-oriented:
Day 1: Choosing the Right Dispute Resolution Process
Day 2: Drafting Clauses and Starting an Arbitration
Day 3: Managing the Arbitral Process
Day 4: Hearings, Awards and Enforcement
Day 5: Mediation Practice and Dispute Management Systems
The programme is aimed at those who handle, advise on or oversee disputes, including:
On completing all sessions and the simulation exercises, participants receive a CPD-accredited Certificate of Completion issued by Vision Reach Global Consultancy. The certificate is a record of professional development and does not qualify the holder to act as an arbitrator or mediator.
Upcoming cohorts
CPD-Accredited
Official invoice & confirmation letter provided
Team discount for 3+ seats
Need help with this booking?
Our training team can help with group pricing, invoicing, or picking the right schedule.
Everything you need to know about this course before you register.
By the end of the Operational Excellence in Arbitration, Mediation & Dispute Resolution programme, you'll be able to compare negotiation, mediation, adjudication, arbitration and litigation and select the right process, draft multi-tier dispute resolution and arbitration clauses that avoid common defects, manage the arbitral process from notice of arbitration through to the final award, and prepare pleadings, document bundles, witness evidence and hearing submissions. The full breakdown of topics is covered session by session in the Course Outline tab above.
The programme is aimed at those who handle, advise on or oversee disputes, including: In-house counsel and legal advisers, Contract and commercial managers, Project managers and claims specialists in construction and infrastructure, Procurement and supply chain managers, Public sector officers dealing with contractor and supplier disputes, Human resource professionals handling workplace disputes, Advocates and paralegals expanding into alternative dispute resolution, and Company secretaries and risk managers.
Operational Excellence in Arbitration, Mediation & Dispute Resolution Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Operational Excellence in Arbitration, Mediation & Dispute Resolution Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Naivasha, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Operational Excellence in Arbitration, Mediation & Dispute Resolution starts November 2, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Operational Excellence in Arbitration, Mediation & Dispute Resolution Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Operational Excellence in Arbitration, Mediation & Dispute Resolution Training Course is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Operational Excellence in Arbitration, Mediation & Dispute Resolution Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Operational Excellence in Arbitration, Mediation & Dispute Resolution Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
Related Training
Key Skills You'll Learn
Vision Reach Global
From $1,500 · KSh 115,000
Key Skills You'll Learn
Vision Reach Global
From $1,500 · KSh 115,000
Key Skills You'll Learn
Vision Reach Global
From $1,500 · KSh 115,000
Swipe to see more courses →
VRG brings strategic discipline to complex organizational challenges. Their approach is structured, data-driven, and outcome-focused.
Levis Wabwire
Managing Director
They facilitated our strategy review, we improved departmental KPI alignment by 35% and reduced operational bottlenecks significantly.
David Oketch
Strategy Lead
Employee engagement scores increased following the leadership training program. The difference in accountability culture is evident.
Wendy Albright
Program Manager