Power cuts, cyber incidents, supplier failures, floods and sudden loss of key staff all interrupt critical services, and customers rarely forgive the organisation that was unprepared. Five days show managers how to turn continuity from a binder on a shelf into a tested capability. You work through the business continuity lifecycle in line with ISO 22301 concepts: policy and scope, risk assessment, business impact analysis, recovery time and recovery point objectives, strategy selection and plan writing. Operational resilience thinking is added through critical service mapping, impact tolerances, third-party dependency reviews and scenario testing.
Crisis management and communication sessions prepare leadership teams to make decisions quickly under pressure, and a tabletop exercise lets you practise them. The closing day covers training, audit, metrics and management review so the programme keeps improving. Risk and continuity managers, operations heads, IT service and security leads, facilities managers, internal auditors and public sector managers will benefit. Each participant drafts continuity materials for their own function. The course is offered in the classroom, online or in-house and ends with a CPD-accredited certificate.
Few organisations can say how long they could survive without their core systems, premises or suppliers. Regulators, boards and large customers increasingly expect that answer, backed by evidence that plans exist, have been tested and are owned by the people who would have to use them. When disruption does arrive, the difference between a bad day and a lasting loss is usually preparation.
The Operational Excellence in Business Continuity & Operational Resilience Training Course follows the logic of a mature programme from start to finish. Participants establish governance and scope, assess threats and vulnerabilities, and carry out a business impact analysis that identifies critical activities, dependencies and acceptable downtime. They then choose recovery strategies for people, premises, technology, information and suppliers, and convert those choices into usable response and recovery plans.
Resilience is treated as the wider outcome of that work. The course shows how to map end-to-end services, define impact tolerances, test severe but plausible scenarios and manage concentration risk in outsourced arrangements. A crisis management module covers incident command, escalation and stakeholder messaging. Delivery relies on templates and live exercises: participants complete an impact analysis for their own unit, draft a plan, take part in a tabletop simulation and leave with a maintenance and improvement calendar.
By the end of the course, participants will be able to:
Participants leave the course with:
Sessions focus on producing working documents and rehearsing decisions:
Day 1: Continuity Fundamentals and Governance
Day 2: Risk Assessment and Business Impact Analysis
Day 3: Strategies and Plan Development
Day 4: Operational Resilience and Crisis Management
Day 5: Testing, Assurance and Improvement
The course is aimed at people who plan for, manage or assure organisational resilience, including:
Participants who attend the programme and contribute to the planning workshops and the tabletop exercise are issued a CPD-accredited Certificate of Completion by Vision Reach Global Consultancy.
Upcoming cohorts
CPD-Accredited
Official invoice & confirmation letter provided
Team discount for 3+ seats
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Everything you need to know about this course before you register.
By the end of the Operational Excellence in Business Continuity & Operational Resilience programme, you'll be able to establish the scope, policy and governance of a continuity programme, conduct a business impact analysis and set recovery time and recovery point objectives, assess disruption risks and select proportionate recovery strategies, and write clear incident response, continuity and recovery plans. The full breakdown of topics is covered session by session in the Course Outline tab above.
The course is aimed at people who plan for, manage or assure organisational resilience, including: Business continuity and risk managers, Operations, branch and service delivery managers, IT service continuity, disaster recovery and information security leads, Facilities, estates and security managers, Internal auditors and compliance officers, Emergency preparedness officers in government agencies and utilities, Bank, insurance and telecommunications operations staff, and Heads of department designated as continuity coordinators.
Operational Excellence in Business Continuity & Operational Resilience Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Operational Excellence in Business Continuity & Operational Resilience Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Naivasha, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Operational Excellence in Business Continuity & Operational Resilience starts November 2, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Operational Excellence in Business Continuity & Operational Resilience Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Operational Excellence in Business Continuity & Operational Resilience Training Course is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Operational Excellence in Business Continuity & Operational Resilience Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Operational Excellence in Business Continuity & Operational Resilience Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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