Operational Excellence in Business Continuity & Operational Resilience Training Course in Lagos, Nigeria
Classroom training in Lagos · next cohort Nov 16, 2026 · from USD 2,800
Power cuts, cyber incidents, supplier failures, floods and sudden loss of key staff all interrupt critical services, and customers rarely forgive the organisation that was unprepared. Five days show managers how to turn continuity from a binder on a shelf into a tested capability. You work through the business continuity lifecycle in line with ISO 22301 concepts: policy and scope, risk assessment, business impact analysis, recovery time and recovery point objectives, strategy selection and plan writing. Operational resilience thinking is added through critical service mapping, impact tolerances, third-party dependency reviews and scenario testing.
Crisis management and communication sessions prepare leadership teams to make decisions quickly under pressure, and a tabletop exercise lets you practise them. The closing day covers training, audit, metrics and management review so the programme keeps improving. Risk and continuity managers, operations heads, IT service and security leads, facilities managers, internal auditors and public sector managers will benefit. Each participant drafts continuity materials for their own function. The course is offered in the classroom, online or in-house and ends with a CPD-accredited certificate.
At a Glance
Training in Lagos, Nigeria
Lagos is Nigeria's commercial capital and West Africa's largest business centre.
More about training in Lagos →- Format
- Classroom, in Lagos
- Duration
- Mon - Fri (5 Days)
- Fee
- USD 2,800
- Next start dates
- Nov 16, 2026, Dec 14, 2026, Jan 11, 2027
- Certificate
- Certificate of Completion
- Airport
- Murtala Muhammed International (LOS)
- Time zone
- West Africa Time (UTC+1)
- Currency
- Nigerian naira (NGN). Fees are listed in USD.
- Business districts
- Victoria Island, Ikoyi, Lekki and Ikeja
About this course
Few organisations can say how long they could survive without their core systems, premises or suppliers. Regulators, boards and large customers increasingly expect that answer, backed by evidence that plans exist, have been tested and are owned by the people who would have to use them. When disruption does arrive, the difference between a bad day and a lasting loss is usually preparation.
The Operational Excellence in Business Continuity & Operational Resilience Training Course follows the logic of a mature programme from start to finish. Participants establish governance and scope, assess threats and vulnerabilities, and carry out a business impact analysis that identifies critical activities, dependencies and acceptable downtime. They then choose recovery strategies for people, premises, technology, information and suppliers, and convert those choices into usable response and recovery plans.
Resilience is treated as the wider outcome of that work. The course shows how to map end-to-end services, define impact tolerances, test severe but plausible scenarios and manage concentration risk in outsourced arrangements. A crisis management module covers incident command, escalation and stakeholder messaging. Delivery relies on templates and live exercises: participants complete an impact analysis for their own unit, draft a plan, take part in a tabletop simulation and leave with a maintenance and improvement calendar.
Training Objectives
By the end of the course, participants will be able to:
- Establish the scope, policy and governance of a continuity programme.
- Conduct a business impact analysis and set recovery time and recovery point objectives.
- Assess disruption risks and select proportionate recovery strategies.
- Write clear incident response, continuity and recovery plans.
- Map critical services and define impact tolerances for operational resilience.
- Evaluate supplier and outsourcing dependencies for continuity risk.
- Plan, run and evaluate exercises and tests.
- Measure programme performance and drive continual improvement.
What you'll learn
Key Takeaways
Participants leave the course with:
- A completed business impact analysis for one department or service.
- A draft continuity plan on a reusable template.
- A critical service map with proposed impact tolerances.
- An exercise scenario and evaluation form for their own team.
- A supplier dependency questionnaire.
- A twelve-month programme calendar covering testing, training and review.
Training Methodology
Sessions focus on producing working documents and rehearsing decisions:
- Template-driven workshops for impact analysis and plan writing
- Scenario injects that test the crisis team under time pressure
- Case studies of disruptions in banking, utilities, health and public services
- Small-group reviews where peers critique each other's plans
- A facilitated debrief that turns exercise findings into improvement actions
Day 1: Continuity Fundamentals and Governance
- Business continuity, disaster recovery, crisis management and resilience compared
- The management system approach in ISO 22301
- Setting policy, scope and roles
- Securing executive sponsorship
- Legal, regulatory and customer expectations
- Case discussion: a major service outage
Day 2: Risk Assessment and Business Impact Analysis
- Identifying threats, hazards and single points of failure
- Running BIA workshops and questionnaires
- Maximum tolerable period of disruption, RTO and RPO
- Mapping dependencies across people, premises, technology and suppliers
- Prioritising activities for recovery
- Exercise: completing a BIA for a sample department
Day 3: Strategies and Plan Development
- Recovery options for workforce, premises, IT and data
- Alternate sites, remote working and manual workarounds
- Cost-benefit analysis of strategies
- Structuring incident response and recovery plans
- Call trees, checklists and action cards
- Workshop: writing a plan for a critical process
Day 4: Operational Resilience and Crisis Management
- Identifying important business services and mapping them end to end
- Impact tolerances and severe but plausible scenarios
- Third-party and concentration risk
- Crisis team structure, escalation and decision logs
- Communicating with staff, customers, regulators and media
- Tabletop simulation: a combined cyber and supplier failure
Day 5: Testing, Assurance and Improvement
- Exercise types: walk-through, tabletop, functional and full
- Designing objectives and capturing lessons learned
- Awareness and training for staff
- Internal audit, key performance indicators and management review
- Maintaining plans through change
- Building the programme roadmap and action plan
The course is aimed at people who plan for, manage or assure organisational resilience, including:
- Business continuity and risk managers
- Operations, branch and service delivery managers
- IT service continuity, disaster recovery and information security leads
- Facilities, estates and security managers
- Internal auditors and compliance officers
- Emergency preparedness officers in government agencies and utilities
- Bank, insurance and telecommunications operations staff
- Heads of department designated as continuity coordinators
Participants who attend the programme and contribute to the planning workshops and the tabletop exercise are issued a CPD-accredited Certificate of Completion by Vision Reach Global Consultancy.
Choose Where You Want to Learn
Operational Excellence in Business Continuity & Operational Resilience Training Course Venues
NigeriaLagosNext Nov 16· 13 dates$2,800Viewing- NigeriaAbujaNext Nov 9· 13 dates$2,800
KenyaNairobiNext Nov 9· 13 dates$1,500- KenyaMombasaNext Oct 26· 13 dates$1,600
- KenyaNaivashaNext Nov 2· 13 dates$1,500
- KenyaKisumuNext Oct 26· 13 dates$1,500
- KenyaMachakosNext Nov 2· 13 dates$1,600
UgandaKampalaNext Nov 2· 13 dates$1,900
RwandaKigaliNext Oct 26· 13 dates$1,900
TanzaniaArushaNext Nov 9· 13 dates$1,900- TanzaniaDodomaNext Oct 26· 13 dates$1,800
- TanzaniaDar es SalaamNext Oct 26· 13 dates$2,000
- TanzaniaZanzibarNext Nov 16· 13 dates$2,600
South AfricaPretoriaNext Nov 2· 13 dates$3,200- South AfricaJohannesburgNext Nov 2· 13 dates$3,400
- South AfricaCape TownNext Oct 26· 13 dates$3,800
UAEDubaiNext Oct 26· 13 dates$3,800
GhanaAccraNext Nov 16· 13 dates$4,500
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Frequently Asked Questions About Operational Excellence in Business Continuity & Operational Resilience Training Course in Lagos
Everything you need to know about this course before you register.
Operational Excellence in Business Continuity & Operational Resilience Training Course runs as classroom training in Lagos, Nigeria, in Monday-to-Friday cohorts that start every four weeks. The venue, daily timings and joining details are sent in your Joining Instructions email ahead of the start date.
The next Lagos cohort starts on November 16, 2026, and a new intake follows every four weeks. Pick a date under "Upcoming sessions in Lagos" above and click Register; your seat is confirmed once payment or a signed purchase order is received.
The classroom fee for Operational Excellence in Business Continuity & Operational Resilience Training Course in Lagos is USD 2,800 per delegate, covering tuition and course materials. Register 3 or more delegates together and a 5% team discount is applied automatically.
Yes. Besides Lagos, Operational Excellence in Business Continuity & Operational Resilience Training Course runs as classroom training in Abuja. It also runs as live online training you can join from anywhere in Nigeria, and in-house at your organisation's own premises.
Yes — Operational Excellence in Business Continuity & Operational Resilience Training Course can be delivered at your offices in Lagos or at a venue you choose, on dates that suit your team, with case studies tailored to your sector. Message our training advisors to request a proposal.
By the end of the Operational Excellence in Business Continuity & Operational Resilience programme, you'll be able to establish the scope, policy and governance of a continuity programme, conduct a business impact analysis and set recovery time and recovery point objectives, assess disruption risks and select proportionate recovery strategies, and write clear incident response, continuity and recovery plans. The full breakdown of topics is covered session by session in the Course Outline tab above.
The course is aimed at people who plan for, manage or assure organisational resilience, including: Business continuity and risk managers, Operations, branch and service delivery managers, IT service continuity, disaster recovery and information security leads, Facilities, estates and security managers, Internal auditors and compliance officers, Emergency preparedness officers in government agencies and utilities, Bank, insurance and telecommunications operations staff, and Heads of department designated as continuity coordinators.
Operational Excellence in Business Continuity & Operational Resilience Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Operational Excellence in Business Continuity & Operational Resilience Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Operational Excellence in Business Continuity & Operational Resilience Training Course is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
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What Our Clients Say
VRG brings strategic discipline to complex organizational challenges. Their approach is structured, data-driven, and outcome-focused.
Levis Wabwire
Managing Director
They facilitated our strategy review, we improved departmental KPI alignment by 35% and reduced operational bottlenecks significantly.
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Strategy Lead
Employee engagement scores increased following the leadership training program. The difference in accountability culture is evident.
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Program Manager
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