Live Online Operational Excellence in Digital HR & Process Automation Training Course
Live online, instructor-led · next cohort Oct 26, 2026 · from USD 800
HR teams still lose hours to paper forms, spreadsheet trackers, repeated approvals and queries that a well-designed workflow could answer on its own. Fixing this needs more than buying software: processes must be understood, simplified and then automated. This five-day programme gives HR professionals a method to do exactly that. You map current processes for recruitment, onboarding, leave, performance, payroll inputs and exits, find bottlenecks with lean and Six Sigma ideas, and redesign them before any tool is configured.
You then explore HRIS and employee self-service options, workflow automation and approval routing, document templates and e-signatures, chatbots and robotic process automation, and the basics of people analytics dashboards. Data privacy, access control and change management receive their own sessions. HR managers, HR business partners, HR officers, payroll and administration staff, and IT colleagues supporting people systems in companies, public bodies and NGOs will benefit. Training is offered in classrooms across several cities, online and in-house, and ends with a CPD-accredited certificate. Afterwards you can present a business case for automating a priority HR process, with a clear plan and measures of success.
At a Glance
How Live Online Training Works
Live online training, led by a trainer in real time, for participants anywhere.
More about live online training →- Format
- Live online, instructor-led
- Duration
- Mon - Fri (5 Days)
- Fee
- USD 800 (KES 80,000)
- Next start dates
- Oct 26, 2026, Nov 23, 2026, Dec 21, 2026
- Certificate
- Certificate of Completion
- What you need
- A computer with a reliable internet connection, a webcam and a headset
About this course
Employees now expect HR services to be as quick and self-directed as the banking and retail apps they use daily. At the same time, HR departments are asked to do more with fewer staff, produce reliable workforce data and keep personal information safe. Organisations that rely on manual routines see slow hiring, inconsistent decisions, payroll errors and frustrated managers.
Participants in this programme learn to approach digital HR as an operations improvement discipline. They begin by documenting the employee life cycle as a set of processes and measuring cycle time, errors and handoffs. They then apply lean principles to remove waste and standardise, before deciding what to automate. The technical sessions cover the features of human resource information systems, workflow design, integration with payroll and finance, low-code forms and robotic process automation, and the use of dashboards for headcount, turnover, time to hire and absence. The programme closes with change management, user adoption, data protection and governance of HR technology.
Work is practical and built around process maps, sample workflows and simple automation demonstrations. Each participant prepares a business case for one automation project from their own HR function.
Training Objectives
By the end of the course, participants will be able to:
- Map HR processes end to end and measure cycle time, error rates and handoffs.
- Apply lean and Six Sigma tools to eliminate waste and standardise HR procedures.
- Specify requirements and evaluate HRIS and employee self-service platforms.
- Design automated workflows for onboarding, leave, approvals and employee requests.
- Recognise suitable uses of chatbots, e-signatures and robotic process automation in HR.
- Build simple people analytics dashboards from HR data.
- Protect employee data and manage change when introducing new systems.
What you'll learn
Key Takeaways
Participants leave with:
- Process maps of key HR workflows with identified improvement points.
- A requirements checklist for selecting or upgrading an HRIS.
- A designed automated workflow for one chosen HR process.
- A starter people analytics dashboard specification.
- An employee data protection and access control checklist.
- A business case and rollout plan for an automation project.
Training Methodology
The programme mixes improvement method with tool familiarity, through the following approaches:
- Group process mapping on sticky-note boards or digital whiteboards
- Walk-throughs of HRIS and workflow tools using sandbox examples
- Mini-labs in spreadsheets for analytics and form design
- Case examples of HR digitisation in public and private organisations
- Business case presentations with feedback from facilitators and peers
Day 1: Operational Excellence in HR
- The employee life cycle as a chain of processes
- What operational excellence means for HR service delivery
- Process mapping with flowcharts and swimlanes
- Measuring cycle time, quality and employee experience
- Choosing priority processes for improvement
- Exercise: mapping the onboarding process
Day 2: Lean and Six Sigma for HR Processes
- Types of waste in administrative work
- Root cause analysis with fishbone and five whys
- Standard work, checklists and service level targets
- Simplifying approvals and reducing handoffs
- Pilot testing improvements before automation
- Exercise: redesigning a leave approval process
Day 3: HR Systems and Workflow Automation
- HRIS modules, cloud platforms and employee self-service
- Defining system requirements and vendor evaluation
- Workflow design, notifications and approval routing
- Document templates and electronic signatures
- Integration with payroll, finance and time systems
- Demonstration: configuring a simple workflow
Day 4: Intelligent Automation and People Analytics
- Chatbots and knowledge bases for employee queries
- Robotic process automation for repetitive HR tasks
- Recruitment automation and fairness considerations
- Core HR metrics: turnover, absence, time to hire, cost per hire
- Designing dashboards that managers will use
- Lab: building a metrics dashboard in a spreadsheet
Day 5: Governance, Change and Implementation
- Employee data privacy, consent and retention
- Access control, audit trails and system security
- Change management and user adoption
- Building the business case: costs, benefits and risks
- Project plan and success measures
- Presentations and action planning
The course is relevant to people who run or support HR operations, including:
- HR managers and HR business partners
- HR officers and generalists
- Payroll and compensation administrators
- Recruitment and talent acquisition specialists
- HR information system administrators
- Shared services and administration managers
- IT and business analysts supporting people systems
- Organisational development and transformation officers
A CPD-accredited Certificate of Completion, issued by Vision Reach Global Consultancy, is awarded to participants who attend the sessions and complete the process and automation exercises.
Choose Where You Want to Learn
Operational Excellence in Digital HR & Process Automation Training Course Venues
KenyaNairobiNext Nov 9· 13 dates$1,500- KenyaMombasaNext Oct 26· 13 dates$1,600
- KenyaNaivashaNext Nov 2· 13 dates$1,500
- KenyaKisumuNext Oct 26· 13 dates$1,500
- KenyaMachakosNext Nov 2· 13 dates$1,600
UgandaKampalaNext Nov 2· 13 dates$1,900
RwandaKigaliNext Oct 26· 13 dates$1,900
TanzaniaArushaNext Nov 9· 13 dates$1,900- TanzaniaDodomaNext Oct 26· 13 dates$1,800
- TanzaniaDar es SalaamNext Oct 26· 13 dates$2,000
- TanzaniaZanzibarNext Nov 16· 13 dates$2,600
NigeriaLagosNext Nov 16· 13 dates$2,800- NigeriaAbujaNext Nov 9· 13 dates$2,800
South AfricaPretoriaNext Nov 2· 13 dates$3,200- South AfricaJohannesburgNext Nov 2· 13 dates$3,400
- South AfricaCape TownNext Oct 26· 13 dates$3,800
UAEDubaiNext Oct 26· 13 dates$3,800
GhanaAccraNext Nov 16· 13 dates$4,500
Scroll sideways to see all 18 cities →
Frequently Asked Questions About Live Online Operational Excellence in Digital HR & Process Automation Training Course
Everything you need to know about this course before you register.
By the end of the Operational Excellence in Digital HR & Process Automation programme, you'll be able to map hr processes end to end and measure cycle time, error rates and handoffs, apply lean and six sigma tools to eliminate waste and standardise hr procedures, specify requirements and evaluate hris and employee self-service platforms, and design automated workflows for onboarding, leave, approvals and employee requests. The full breakdown of topics is covered session by session in the Course Outline tab above.
The course is relevant to people who run or support HR operations, including: HR managers and HR business partners, HR officers and generalists, Payroll and compensation administrators, Recruitment and talent acquisition specialists, HR information system administrators, Shared services and administration managers, IT and business analysts supporting people systems, and Organisational development and transformation officers.
Operational Excellence in Digital HR & Process Automation Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Operational Excellence in Digital HR & Process Automation Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Naivasha, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Operational Excellence in Digital HR & Process Automation starts October 26, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Operational Excellence in Digital HR & Process Automation Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Operational Excellence in Digital HR & Process Automation Training Course is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Operational Excellence in Digital HR & Process Automation Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Operational Excellence in Digital HR & Process Automation Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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What Our Clients Say
VRG brings strategic discipline to complex organizational challenges. Their approach is structured, data-driven, and outcome-focused.
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Managing Director
They facilitated our strategy review, we improved departmental KPI alignment by 35% and reduced operational bottlenecks significantly.
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Strategy Lead
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