Mobile wallets, agent networks, digital loans and instant payments have brought millions of customers into formal finance, and they have also opened new routes for fraud, outages, data loss and regulatory breach. A single failed switch or compromised agent float can erode trust within hours. Over five days you learn how to find and control these exposures before they become losses.
Sessions cover risk and control self-assessments, key risk indicators, loss event databases, process mapping of onboarding, cash-in and cash-out, and third-party and outsourcing risk with telecom partners and fintech vendors. You then work through fraud typologies, SIM-swap and social engineering attacks, AML and KYC obligations, consumer protection, data privacy, business continuity and incident reporting. Basel principles for operational risk and ISO 22301 continuity thinking are used as reference points. The programme suits risk officers, compliance managers, internal auditors, product and operations heads, mobile money and agent banking managers, and central bank or regulatory staff. It runs in classroom sessions in major African cities, online or in-house, and ends with a CPD-accredited certificate. Afterwards you can build a risk register and compliance monitoring plan for a digital product.
Digital channels now carry a growing share of payments, savings and credit across the continent, and the institutions running them operate under constant pressure. Systems must stay available around the clock, thousands of agents must be supervised at a distance, and regulators expect firm evidence that fraud, money laundering and customer harm are under control. When controls lag behind product launches, losses and sanctions follow quickly.
This programme gives participants a structured way to manage that exposure. It starts with the operational risk framework for a digital provider, including the three lines of defence, risk appetite and loss data. It then follows the customer journey from registration through transactions, agent operations and settlement, identifying where people, process, system and external events can fail. Later sessions focus on fraud, cyber and data risk, outsourcing, regulatory compliance and the discipline of incident response, reporting and recovery.
Teaching is practical. Participants work on realistic scenarios drawn from mobile money, agent banking, digital credit and payment service provision, and use templates they can take back to their own organisations. By the end they will have drafted a risk and control matrix, a set of key risk indicators and a compliance calendar suited to their own products.
By the end of the programme, participants will be able to:
Participants leave with practical tools they can use straight away:
Learning is scenario-led and tied to the work participants do every day:
Day 1: Operational Risk in the Digital Finance Landscape
Day 2: Process Mapping and Risk Assessment
Day 3: Fraud, Cyber and Data Risk
Day 4: Compliance, AML and Consumer Protection
Day 5: Resilience, Incident Response and Action Planning
The programme is intended for professionals who build, run, oversee or supervise digital financial services, including:
Attendance of all sessions and completion of the practical exercises earns the CPD-accredited Certificate of Completion issued by Vision Reach Global Consultancy.
Upcoming cohorts
CPD-Accredited
Official invoice & confirmation letter provided
Team discount for 3+ seats
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Everything you need to know about this course before you register.
By the end of the Operational Risk and Compliance for Digital Financial Services in Africa programme, you'll be able to describe the main operational risk categories facing mobile money, agent banking and digital lending providers, map digital customer journeys to locate process, system and people failure points, run risk and control self-assessments and rate inherent and residual risk, and define key risk indicators and escalation thresholds for digital channels. The full breakdown of topics is covered session by session in the Course Outline tab above.
The programme is intended for professionals who build, run, oversee or supervise digital financial services, including: Operational risk and enterprise risk managers, Compliance officers and money laundering reporting officers, Internal auditors reviewing digital channels, Mobile money and agent network managers, Digital product and payments operations heads, Fintech founders and heads of digital lending, Telecom mobile financial services managers, Central bank and financial regulator supervisors, and Microfinance and SACCO digital transformation leads.
Operational Risk and Compliance for Digital Financial Services in Africa Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Operational Risk and Compliance for Digital Financial Services in Africa Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Naivasha, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Operational Risk and Compliance for Digital Financial Services in Africa starts October 26, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Operational Risk and Compliance for Digital Financial Services in Africa Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Operational Risk and Compliance for Digital Financial Services in Africa Training Course is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Operational Risk and Compliance for Digital Financial Services in Africa Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Operational Risk and Compliance for Digital Financial Services in Africa Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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