Performance management for public service delivery: measure performance, link it to planning and budgets, improve service delivery and build a performance culture. 5 days.
This intensive program offers a deep dive into the principles and practices of effective performance management tailored for the public sector. Spanning a focused duration, it equips participants with the essential skills to design, implement, and sustain performance improvement initiatives. Attendees will gain proficiency in data-driven approaches, strategic alignment, and fostering accountability, leading to enhanced public service delivery and greater citizen value.
Throughout the programme, participants work through realistic scenarios drawn from public sector institutions, private enterprises, development organizations, and regulated professional environments, examining how performance management and public service delivery is applied in practice and where it most often breaks down. Delegates will develop practical skill in designing appropriate frameworks, selecting and applying the right tools for recognizing and rewarding performance., interpreting findings, and communicating conclusions clearly to colleagues, management and external stakeholders. Sessions move deliberately from principles to application, so that each technique introduced is practised against a realistic problem before the programme moves on — strengthening both individual effectiveness and the wider capability of the organizations delegates return to.
By the end of the Performance Management and Public Service Delivery Training Course, participants will leave with:
This program utilizes a highly practical and interactive approach, incorporating real-world public sector examples. Participants will:
Day 1: Foundations of Performance Management in the Public Sector
Day 2: Performance Measurement and Data Management
Day 3: Linking Performance to Strategic Planning and Budgeting
Day 4: Improving Public Service Delivery through Performance Management
Day 5: Performance Culture and Sustaining Improvement
Upon successful completion, participants will receive a Certificate of Completion in Performance Management and Public Service Delivery Training issued by Vision Reach Global Consultancy.
Issued on completion of the programme, the certificate evidences both attendance and active participation, and is accepted by employers and professional bodies across the public, private and development sectors. Verification is available from Vision Reach Global Consultancy on request.
Upcoming cohorts
CPD-Accredited
Official invoice & confirmation letter provided
Team discount for 3+ seats
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Everything you need to know about this course before you register.
By the end of the Performance Management and Public Service Delivery programme, you'll be able to understand core performance management and public service delivery principles and how they fit together in practice, apply practical techniques for recognizing and rewarding performance. in day-to-day implementation, strengthen evaluation, reporting and quality-assurance capability, and improve decision-making using evidence-driven performance information. The full breakdown of topics is covered session by session in the Course Outline tab above.
This course is designed for Public Sector Managers and Team Leaders, Performance Management Specialists, Program Managers and Coordinators, Heads of Departments and Public Administrators, Policy Analysts involved in service delivery, Human Resources Professionals in Government, and Anyone responsible for improving public service outcomes.
Performance Management and Public Service Delivery Training Course typically runs as 5 Days. It's available as in-house corporate, in-person classroom, and live virtual training — every course can also be delivered on-site for your team on dates that suit you.
Performance Management and Public Service Delivery Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Kisumu, Kenya, and Naivasha, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Performance Management and Public Service Delivery starts November 16, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Performance Management and Public Service Delivery Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Performance Management and Public Service Delivery Training Course is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Performance Management and Public Service Delivery Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Performance Management and Public Service Delivery Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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