Most commercial disputes are settled eventually; the real question is how much time, money and goodwill are lost on the way. Five days show professionals how to steer a disagreement towards resolution using the right process at the right stage. You compare negotiation, mediation, conciliation, expert determination, adjudication, arbitration and litigation, then practise the skills each demands. Sessions cover drafting multi-tier dispute clauses, selecting arbitrators, tribunal procedure under institutional and UNCITRAL-style rules, evidence and witness preparation, and the structure of awards.
Mediation receives equal attention. You learn opening statements, caucusing, reality testing, interest-based bargaining and how to record a binding settlement. A final day looks at enforcement, including the New York Convention, set-aside risks and cost management. Contract managers, in-house counsel, advocates, procurement and project professionals, public sector legal officers and construction or energy claims staff will find the material immediately useful. Participants rehearse in simulated hearings and mediations, then leave able to advise on process choice and prepare a case file. The programme runs in the classroom, online or in-house and carries a CPD-accredited certificate.
Business relationships rarely end in court because the parties wanted a fight. They end there because contracts were silent on process, early warning signs were ignored, or nobody on the team knew how to run a structured negotiation. Disputes over delayed payments, defective work, supply failures or joint venture decisions can freeze projects and damage reputations long before a judgment arrives.
The Practical Arbitration, Mediation & Dispute Resolution Training Course gives participants a working understanding of the full spectrum of dispute tools. It begins with conflict analysis and negotiation theory, then examines how each formal and informal route works, what it costs, how long it takes and where it fits. Participants study arbitration agreements, seat and governing law, appointment of tribunals, procedural orders, document production and hearings, and then look closely at the content of awards and the limited grounds for challenge.
The mediation component builds the soft skills that settle disputes: listening, framing, managing emotion and testing offers against the alternatives. Case studies drawn from construction, trade, energy and public contracts anchor the discussion, and the group runs simulated negotiations, mediations and a short arbitration hearing. By the end, participants can recommend a strategy, prepare a case and communicate it persuasively.
By the end of the course, participants will be able to:
Participants leave the course with:
The programme is built around practice rather than doctrine:
Day 1: Conflict, Negotiation and Process Choice
Day 2: Mediation and Conciliation in Practice
Day 3: Arbitration Agreements and Tribunals
Day 4: Procedure, Evidence and Hearings
Day 5: Awards, Enforcement and Dispute Strategy
The course is relevant to professionals who negotiate, advise on or manage commercial disputes, including:
On completing the sessions and simulations, participants receive a CPD-accredited Certificate of Completion from Vision Reach Global Consultancy. The certificate is issued on the basis of full attendance and active participation in the practical exercises.
Upcoming cohorts
CPD-Accredited
Official invoice & confirmation letter provided
Team discount for 3+ seats
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Everything you need to know about this course before you register.
By the end of the Practical Arbitration, Mediation & Dispute Resolution programme, you'll be able to analyse a dispute and recommend the most suitable resolution route, draft or review dispute resolution clauses, including escalation and arbitration provisions, prepare for and conduct principled negotiations, and run or take part in a mediation from opening statement to settlement agreement. The full breakdown of topics is covered session by session in the Course Outline tab above.
The course is relevant to professionals who negotiate, advise on or manage commercial disputes, including: In-house counsel and legal officers in companies and public bodies, Advocates and law firm associates new to arbitration practice, Contract, commercial and procurement managers, Project and construction managers, quantity surveyors and claims consultants, Engineers and contractors handling variations and delay claims, Insurance and risk managers, Human resource and labour relations officers, and Business owners and finance directors facing recurring supplier or client disputes.
Practical Arbitration, Mediation & Dispute Resolution Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Practical Arbitration, Mediation & Dispute Resolution Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Naivasha, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Practical Arbitration, Mediation & Dispute Resolution starts October 19, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Practical Arbitration, Mediation & Dispute Resolution Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Practical Arbitration, Mediation & Dispute Resolution Training Course is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Practical Arbitration, Mediation & Dispute Resolution Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Practical Arbitration, Mediation & Dispute Resolution Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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