Commercial relationships break down, and the way a dispute is handled often costs more than the dispute itself. Court litigation can be slow and public, whereas well-run arbitration and mediation can protect both the relationship and the budget. This five-day programme equips practitioners to choose the right process and conduct it competently. Participants draft dispute resolution clauses, compare negotiation, conciliation, mediation, adjudication and arbitration, and study the structure of an arbitration from notice through pleadings, evidence and hearing to award and enforcement.
Mediation practice receives equal attention, with exercises in opening statements, caucusing, reality testing, overcoming impasse and writing settlement agreements. Participants also examine the arbitrator's role, party autonomy, institutional rules, confidentiality, costs and ethical duties. Case files are drawn from construction, supply, employment, finance and public procurement disputes. The programme suits legal officers, advocates, contract and procurement managers, engineers, company secretaries, human resource practitioners and public sector officials who negotiate or manage claims. Sessions run in the classroom, online or in-house, with a CPD-accredited certificate from Vision Reach Global Consultancy at the end.
Every contract carries the possibility of a dispute, and the choice of resolution method shapes cost, speed, privacy and the chance of preserving the commercial relationship. Organisations across East Africa and beyond increasingly write arbitration and mediation into their agreements, yet many of the people who must operate those clauses have never practised the process.
The Professional Arbitration, Mediation & Dispute Resolution Training Course walks experienced practitioners through the full spectrum of options. It begins with the theory of conflict and negotiation, moves through the design of dispute resolution clauses and tiered escalation, and then takes mediation and arbitration in turn. Participants study how tribunals are constituted, how procedural orders and evidence are managed, how awards are written and challenged, and how they are recognised and enforced across borders.
Learning is highly interactive. Participants rehearse mediation sessions, draft a statement of claim and a response, cross-examine a witness in a mock hearing and critique a model award. The aim is for each delegate to leave with the judgement to advise on process, represent a party or act as a neutral at a basic level.
After completing the course, participants will be able to:
Participants leave the programme with:
The course favours rehearsal over lecture, combining:
Day 1: Disputes, Negotiation and Process Choice
Day 2: Dispute Resolution Clauses and the Arbitration Agreement
Day 3: Mediation in Practice
Day 4: Arbitration Procedure and Evidence
Day 5: Awards, Enforcement and Professional Practice
The course is designed for professionals who advise on, manage or resolve disputes, including:
A CPD-accredited Certificate of Completion from Vision Reach Global Consultancy is issued to every participant who attends the programme and takes part in the practical exercises and simulations.
Upcoming cohorts
CPD-Accredited
Official invoice & confirmation letter provided
Team discount for 3+ seats
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Everything you need to know about this course before you register.
By the end of the Professional Arbitration, Mediation & Dispute Resolution programme, you'll be able to compare negotiation, mediation, conciliation, adjudication and arbitration and select the right one for a dispute, draft clear multi-tier dispute resolution and arbitration clauses, plan and conduct a mediation using recognised stages and techniques, and prepare pleadings, witness statements and document bundles for an arbitration. The full breakdown of topics is covered session by session in the Course Outline tab above.
The course is designed for professionals who advise on, manage or resolve disputes, including: In-house counsel and legal officers, Advocates and paralegals building an alternative dispute resolution practice, Contract, procurement and commercial managers, Engineers, quantity surveyors and project managers handling claims, Company secretaries and compliance officers, Human resource and employee relations practitioners, Public sector officials, procurement and review board staff, and Insurance and banking dispute handling officers.
Professional Arbitration, Mediation & Dispute Resolution Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Professional Arbitration, Mediation & Dispute Resolution Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Naivasha, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Professional Arbitration, Mediation & Dispute Resolution starts November 2, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Professional Arbitration, Mediation & Dispute Resolution Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Professional Arbitration, Mediation & Dispute Resolution Training Course is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Professional Arbitration, Mediation & Dispute Resolution Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Professional Arbitration, Mediation & Dispute Resolution Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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