Live Online Professional Business Continuity & Operational Resilience Training Course
Live online, instructor-led · next cohort Nov 9, 2026 · from USD 800
Ransomware, power and connectivity failures, supplier collapse, floods and civil unrest have shown that a continuity plan on a shelf protects very little. Organisations now need practitioners who can prove that critical services will keep running, or recover within tolerance, when several things fail at once. Over five days you work through the full ISO 22301 management system and the methods behind it: business impact analysis to ISO/TS 22317, recovery time and recovery point objectives, maximum tolerable period of disruption, and identification of important business services with their impact tolerances.
Later sessions cover dependency mapping across people, sites, technology, data and third parties, continuity strategy selection, ICT readiness under ISO/IEC 27031, crisis management and communication, and the design of tabletop, functional and full-scale exercises. Risk and continuity managers, BCM coordinators, IT disaster recovery leads, internal auditors, compliance officers and operations managers in banking, insurance, telecoms, utilities, healthcare and government will find it directly relevant. Afterwards you can lead a BIA, defend recovery targets to senior management and run an exercise that exposes real gaps. It runs in classroom, online and in-house formats with a CPD-accredited certificate.
At a Glance
How Live Online Training Works
Live online training, led by a trainer in real time, for participants anywhere.
More about live online training →- Format
- Live online, instructor-led
- Duration
- Mon - Fri (5 Days)
- Fee
- USD 800 (KES 80,000)
- Next start dates
- Nov 9, 2026, Dec 7, 2026, Jan 4, 2027
- Certificate
- Certificate of Completion
- What you need
- A computer with a reliable internet connection, a webcam and a headset
About this course
Business continuity has moved from an IT recovery concern to a board-level question of operational resilience. Financial regulators, following the Basel Committee's Principles for Operational Resilience, increasingly ask institutions to identify their critical operations and show they can stay within tolerance through severe but plausible disruption, and customers, insurers and supply chain partners are asking similar questions of firms in every sector. Practitioners are expected to bring evidence, not just plans.
The Professional Business Continuity & Operational Resilience Training Course is aimed at people who already work in continuity, risk or IT recovery and want to practise at a more rigorous level. It follows the ISO 22301 lifecycle from context, scope and policy through business impact analysis and risk assessment, continuity strategy and solutions, plans and procedures, exercising and testing, and performance evaluation and improvement. Throughout, it connects continuity work with the wider resilience agenda described in ISO 22316, including crisis management, cyber resilience and third-party dependencies.
Each day combines practitioner briefings with applied work on a case organisation. Participants complete a BIA, map dependencies for an important business service, select strategies with cost and risk trade-offs, draft plan sections and design and facilitate a tabletop exercise, finishing with a resilience report suitable for a risk committee.
Training Objectives
Participants completing the course will be able to:
- Scope and establish a business continuity management system aligned with ISO 22301.
- Conduct a business impact analysis that sets defensible MTPD, RTO, RPO and minimum service levels.
- Identify important business services and set impact tolerances for severe but plausible scenarios.
- Map end-to-end dependencies on people, premises, technology, information and suppliers.
- Evaluate continuity strategies and solutions against cost, risk and recovery capability.
- Write business continuity, IT disaster recovery and crisis management plans that teams can execute.
- Design, facilitate and evaluate tabletop, functional and full-scale exercises.
- Measure and report programme performance to senior management, auditors and regulators.
What you'll learn
Key Takeaways
By the close of the week, participants have produced:
- A completed BIA for a case business unit, with justified recovery objectives.
- A dependency map for one important business service, showing single points of failure.
- An impact tolerance statement and a set of severe but plausible scenarios to test it.
- A continuity strategy options paper comparing cost, risk and recovery capability.
- A tabletop exercise pack with scenario injects, roles and an evaluation form.
- A set of programme KPIs and a draft resilience report for a risk committee.
- A gap assessment of their own organisation against the ISO 22301 clauses.
Training Methodology
Learning is applied and practitioner-led, using:
- A single case organisation that participants take from scope to exercise across the week
- BIA interview role plays and dependency mapping workshops
- Comparison of continuity strategies using cost and recovery data
- A facilitated tabletop exercise with live injects and a structured debrief
- Clause-by-clause review against ISO 22301 using participants' own documents
- Peer critique of draft plans and resilience reports
Day 1: The Continuity Management System and Resilience Context
- From business continuity to operational resilience: concepts and drivers
- ISO 22301 structure, clauses and the plan-do-check-act cycle
- Organisational resilience principles in ISO 22316
- Context, interested parties, scope and BCMS policy
- Roles, governance and top management commitment
- Regulatory expectations for financial services and critical infrastructure
- Self-assessment: maturity of participants' current programmes
Day 2: Business Impact Analysis and Risk Assessment
- BIA methodology following ISO/TS 22317
- Impact categories, time-based impact curves and MTPD
- Setting RTO, RPO and minimum business continuity objectives
- Identifying important business services and setting impact tolerances
- Risk assessment of disruption scenarios with ISO 31000 techniques
- Validating BIA results with process owners and executives
- Workshop: running a BIA interview and analysing the results
Day 3: Dependencies, Strategies and Solutions
- Mapping dependencies on people, premises, technology, data and suppliers
- Single points of failure and concentration risk
- Strategy options: workarounds, alternate sites, remote working and mutual aid
- ICT readiness for continuity and disaster recovery tiers under ISO/IEC 27031
- Third-party and outsourcing resilience, including cloud providers
- Cost-benefit analysis of continuity solutions
- Exercise: selecting strategies for an important business service
Day 4: Plans, Crisis Management and Communication
- Plan architecture: incident response, business continuity and recovery plans
- Crisis management team structures and the guidance in ISO 22361
- Activation, escalation and invocation criteria
- Crisis communication with staff, customers, regulators and media
- Cyber incident and ransomware playbooks linked to continuity plans
- Workforce welfare, succession and key person dependency
- Drafting a plan section and a crisis communication script
Day 5: Exercising, Performance Evaluation and Improvement
- Exercise programme design: walkthroughs, tabletop, functional and full-scale
- Writing scenarios, injects and evaluation criteria
- Facilitating a tabletop exercise and capturing lessons
- Programme KPIs, internal audit and management review
- Reporting resilience to boards and regulators
- Corrective actions and continual improvement
- Personal development and programme action plan
The course is intended for experienced practitioners responsible for continuity and resilience, including:
- Business continuity managers and BCM coordinators
- Operational risk and enterprise risk managers
- IT disaster recovery and infrastructure managers
- Information security and cyber resilience officers
- Internal auditors reviewing continuity arrangements
- Compliance officers in banks, insurers and payment service providers
- Facilities, security and emergency management leads
- Supply chain and vendor risk managers
- Operations managers in telecoms, utilities, healthcare and government agencies
On completing all five days and the applied workshops, including the BIA and tabletop exercise, each participant receives a CPD-accredited Certificate of Completion issued by Vision Reach Global Consultancy.
The certificate confirms training completed and does not replace accredited ISO 22301 auditor or implementer qualifications.
Choose Where You Want to Learn
Professional Business Continuity & Operational Resilience Training Course Venues
KenyaNairobiNext Nov 9· 13 dates$1,500- KenyaMombasaNext Oct 26· 13 dates$1,600
- KenyaNaivashaNext Nov 2· 13 dates$1,500
- KenyaKisumuNext Oct 26· 13 dates$1,500
- KenyaMachakosNext Nov 2· 13 dates$1,600
UgandaKampalaNext Nov 2· 13 dates$1,900
RwandaKigaliNext Oct 26· 13 dates$1,900
TanzaniaArushaNext Nov 9· 13 dates$1,900- TanzaniaDodomaNext Oct 26· 13 dates$1,800
- TanzaniaDar es SalaamNext Oct 26· 13 dates$2,000
- TanzaniaZanzibarNext Nov 16· 13 dates$2,600
NigeriaLagosNext Nov 16· 13 dates$2,800- NigeriaAbujaNext Nov 9· 13 dates$2,800
South AfricaPretoriaNext Nov 2· 13 dates$3,200- South AfricaJohannesburgNext Nov 2· 13 dates$3,400
- South AfricaCape TownNext Oct 26· 13 dates$3,800
UAEDubaiNext Oct 26· 13 dates$3,800
GhanaAccraNext Nov 16· 13 dates$4,500
Scroll sideways to see all 18 cities →
Frequently Asked Questions About Live Online Professional Business Continuity & Operational Resilience Training Course
Everything you need to know about this course before you register.
By the end of the Professional Business Continuity & Operational Resilience programme, you'll be able to scope and establish a business continuity management system aligned with iso 22301, conduct a business impact analysis that sets defensible mtpd, rto, rpo and minimum service levels, identify important business services and set impact tolerances for severe but plausible scenarios, and map end-to-end dependencies on people, premises, technology, information and suppliers. The full breakdown of topics is covered session by session in the Course Outline tab above.
The course is intended for experienced practitioners responsible for continuity and resilience, including: Business continuity managers and BCM coordinators, Operational risk and enterprise risk managers, IT disaster recovery and infrastructure managers, Information security and cyber resilience officers, Internal auditors reviewing continuity arrangements, Compliance officers in banks, insurers and payment service providers, Facilities, security and emergency management leads, Supply chain and vendor risk managers, and Operations managers in telecoms, utilities, healthcare and government agencies.
Professional Business Continuity & Operational Resilience Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Professional Business Continuity & Operational Resilience Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Naivasha, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Professional Business Continuity & Operational Resilience starts November 9, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Professional Business Continuity & Operational Resilience Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Professional Business Continuity & Operational Resilience Training Course is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Professional Business Continuity & Operational Resilience Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Professional Business Continuity & Operational Resilience Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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