The Support Staff and Administrative Assistant Training builds foundational administrative competencies for entry- to mid-level staff, covering correspondence, filing, customer service, and working effectively as part of an office team.
Every organisation depends on administrative assistants and support staff who keep operations moving, often without formal training in the fundamentals of the role. This course provides that grounding: professional correspondence, filing and records handling, customer service at the front line, and effective teamwork within an office. It is built for entry- to mid-level staff establishing themselves in an administrative career, rather than senior executive support specialists.
Participants practise the core tasks of the role through hands-on exercises, from drafting a professional email to handling a difficult customer interaction and organising shared office resources. The course also covers workplace professionalism and building a reputation as a reliable, capable team member.
Throughout the programme, participants work through realistic scenarios drawn from public sector institutions, private enterprises, development organizations, and regulated professional environments, examining how the support staff and administrative assistant is applied in practice and where it most often breaks down. Delegates will develop practical skill in designing appropriate frameworks, selecting and applying the right tools for customer service and office coordination, interpreting findings, and communicating conclusions clearly to colleagues, management and external stakeholders. Sessions move deliberately from principles to application, so that each technique introduced is practised against a realistic problem before the programme moves on — strengthening both individual effectiveness and the wider capability of the organizations delegates return to.
By the end of this course, participants will be able to:
By the end of the The Support Staff and Administrative Assistant Training, participants will leave with:
This training course adopts a practical, participant-centered learning approach that builds the support staff and administrative assistant expertise, strengthens analytical capability and develops confident professional judgement. The methodology combines specialist facilitation, applied hands-on experience and globally recognized professional practice, so that delegates return able to apply what they have learned immediately rather than in theory only.
Methodology includes:
Day 1: The Support Role and Workplace Professionalism
Day 2: Business Writing and Professional Correspondence
Day 3: Filing, Records and Information Management
Day 4: Customer Service and Office Coordination
Day 5: Teamwork, Problem Solving and Applying the Skills
The Support Staff and Administrative Assistant Training is built for office-based staff who keep correspondence, records, scheduling and day-to-day coordination running for a team or department.
Participants who attend the full five days receive a Certificate of Completion from Vision Reach Global Consultancy, recognising their ability to produce professional correspondence, maintain accurate filing and records systems, and support office operations and customer service to a reliable standard.
Everything you need to know about this course before you register.
By the end of the The Support Staff and Administrative Assistant Training programme, you'll be able to draft professional correspondence and routine business documents, organise filing and records systems accurately and consistently, deliver professional customer service to internal and external contacts, and work effectively as part of an administrative team. The full breakdown of topics is covered session by session in the Course Outline tab above.
The Support Staff and Administrative Assistant Training is built for office-based staff who keep correspondence, records, scheduling and day-to-day coordination running for a team or department. Typical delegates include Administrative Assistants and Office Assistants, Secretaries and Personal Assistants, Receptionists and Front Desk Staff, Records and Filing Clerks, Data Entry and Documentation Officers, Departmental Support Staff moving into a coordination role, and New joiners taking on administrative duties alongside other tasks.
The Support Staff and Administrative Assistant Training typically runs as 5 Days. It's available as in-person classroom training — every course can also be delivered on-site for your team on dates that suit you.
The Support Staff and Administrative Assistant Training is scheduled in-classroom in Mombasa, Kenya, Naivasha, Kenya, Nairobi, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of The Support Staff and Administrative Assistant Training starts October 12, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a CPD-accredited Certificate of Completion for The Support Staff and Administrative Assistant Training from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
The Support Staff and Administrative Assistant Training is pitched at foundation to intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for The Support Staff and Administrative Assistant Training vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — The Support Staff and Administrative Assistant Training can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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