Upselling and Cross Selling

By the end of the Upselling and Cross Selling programme, you'll be able to apply core principles of upselling and cross selling to achieve organizational objectives, design and implement upselling and cross selling strategies tailored to your sector, analyze performance metrics and optimize upselling and cross selling outcomes, and lead cross-functional teams in executing upselling and cross selling initiatives. The full breakdown of topics is covered session by session in the Course Outline tab above.

Upselling and Cross Selling is built for commercial and service-facing professionals who own revenue per customer and want a repeatable method for growing account value rather than relying on individual instinct. Typical delegates include Sales Managers and Regional Sales Supervisors accountable for revenue-per-account targets, Account Managers and Key Account Executives handling renewals and portfolio expansion, Customer Service Team Leaders whose agents handle inbound service and enquiry calls, Retail and Branch Managers responsible for basket size and attachment rates, Call Centre and Contact Centre Supervisors coaching frontline conversation quality, Product and Category Marketing Officers designing bundles, tiers, and add-on offers, and Business Development Officers in banking, telecoms, insurance, hospitality, and FMCG sectors.

Upselling and Cross Selling typically runs as 5 Days. It's available as in-person classroom training — every course can also be delivered on-site for your team on dates that suit you.

Upselling and Cross Selling is scheduled in-classroom in Mombasa, Kenya, Naivasha, Kenya, Nairobi, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.

Upselling and Cross Selling runs on a rolling cohort basis, so a new intake is always coming up. Pick your preferred format and location in the schedule panel above, then click "Register for the Course" to reserve your seat — confirmation follows once payment or a signed purchase order is received.

Yes — delegates who meet the attendance requirement receive a CPD-accredited Certificate of Completion for Upselling and Cross Selling from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.

Upselling and Cross Selling is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.

Fees for Upselling and Cross Selling vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.

Yes — Upselling and Cross Selling can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.