Digital fluency is no longer limited to knowing which buttons to press. Staff are expected to decide, many times each day, what can be shared, with whom, through which channel and for how long it should be kept. Organisations meanwhile face data protection law, donor and audit requirements, client confidentiality obligations and a steady stream of social engineering attacks. The weakest link is rarely the technology; it is a rushed or uninformed user.

This course combines practical tool skills with the governance and compliance principles that sit behind them. Participants start with the digital workplace and its risks, then examine file and folder organisation, naming conventions, permissions and sharing options across common platforms such as Microsoft 365 and Google Workspace. They study email and messaging etiquette and security, how to recognise phishing and fraud, and how to use collaboration spaces without creating shadow records. Other sessions explain data protection principles, classification of information, retention schedules, remote and mobile working, device hygiene, incident reporting and the acceptable use of social media and AI assistants.

Material is delivered through demonstrations, scenario cards and short hands-on tasks that suit a mixed audience, including participants with limited technical background. Everyone finishes with a personal digital conduct checklist and an action plan for improving practice in their team.

By the end of the course, participants will be able to:

• Describe the main governance, privacy and security obligations that apply to everyday digital work.
• Organise, name, share and secure files using sensible permission settings.
• Handle email, attachments and messaging in line with confidentiality and professional standards.
• Recognise phishing, impersonation and other common social engineering tactics.
• Classify information and apply the correct handling and retention rules.
• Work securely from home, on the move and on personal or mobile devices.
• Use collaboration platforms and online meetings without exposing sensitive content.
• Report incidents promptly and follow escalation procedures.

The training is suitable for any staff member who uses digital tools in their job, particularly:

• Administrative officers and secretaries
• Office managers and executive assistants
• Records and registry staff
• Human resource and finance officers
• Supervisors and team leaders
• Programme and project officers in NGOs and public bodies
• Teachers and administrators in education institutions
• New employees completing induction and compliance training

Participants finish the programme with:

• A personal digital conduct checklist for daily work.
• A folder structure and naming convention they can apply immediately.
• A quick guide to spotting and reporting phishing attempts.
• A simple information classification and sharing rule set.
• Awareness of retention and records duties for emails, chats and files.
• A team-level action plan for improving digital compliance.

The course is designed for a broad audience and keeps technical jargon to a minimum. Delivery includes:

• Live demonstrations of settings in common workplace platforms
• Scenario cards and role plays on realistic compliance dilemmas
• Short hands-on tasks that can be repeated back at the desk
• Discussion of incidents that hit organisations like those of participants
• Quick quizzes to reinforce policy points

Participants who attend all five days and complete the practical activities are given a CPD-accredited Certificate of Completion by Vision Reach Global Consultancy, which many employers file with induction and compliance records.