Digital skills at work are no longer limited to typing and sending email. Staff are expected to collaborate in shared documents, join online meetings, find information across cloud folders, handle simple data and judge which online content or message can be trusted. Many employees picked up these habits informally, which leaves gaps: duplicated files, endless email chains, insecure sharing and unused features that would save time.

This course closes those gaps in a structured way. It begins with the foundations of digital working, including device and file management, cloud storage and naming conventions. It then covers communication tools, from professional email etiquette and calendar management to chat, video conferencing and shared channels. Later sessions introduce spreadsheets, documents and presentations for everyday tasks, task and project boards, and workflow shortcuts. A dedicated block deals with cyber hygiene, privacy and online reputation, and the final sessions explore how generative AI assistants can support drafting and research, with careful attention to accuracy and confidentiality.

Training is hands-on. Participants complete short office scenarios and finish with a personal productivity plan describing the tools and routines they will adopt.

On completion, participants will be able to:

• Organise files and folders in cloud storage using clear naming and access settings.
• Manage email, calendars and contacts efficiently using rules, folders and scheduling tools.
• Plan and run productive online meetings with sound, screen sharing and recorded outcomes.
• Co-author documents, spreadsheets and presentations with comments and version history.
• Use basic formulas, sorting, filtering and charts to summarise simple data.
• Track tasks and deadlines with shared boards or planners.
• Recognise phishing and apply password, authentication and data-sharing safeguards.
• Use AI assistants responsibly to draft, summarise and check work.

The course is useful for staff at any level who use computers and online tools in their jobs, such as:

• Administrative assistants and secretaries
• Executive and personal assistants
• Office managers and records clerks
• Programme and project assistants
• New graduates and interns starting employment
• Supervisors and team leaders adopting hybrid work
• Customer service and front desk personnel
• Staff of NGOs, schools, clinics and county offices
• Professionals returning to work after a career break

Delegates leave with:

• A tidy cloud folder structure and naming guide for their own work.
• An email and calendar routine that reduces inbox overload.
• A meeting checklist covering agenda, roles, recording and follow-up.
• A simple spreadsheet tracker they built themselves.
• A personal security checklist for passwords, devices and sharing.
• A short list of prompts and safe-use rules for AI assistants.

The learning style is relaxed, practical and paced to the group:

• Short demonstrations followed by guided practice on delegates' own devices
• Realistic office scenarios such as organising a workshop or a team report
• Pair work where more confident users support colleagues
• Tips sheets and templates delegates can reuse
• Open question time for the tools participants use daily

Participants who attend the sessions and complete the practical tasks receive a CPD-accredited Certificate of Completion issued by Vision Reach Global Consultancy.