Work now runs through cloud platforms, messaging apps and mobile devices, and the people using them are rarely trained in the risks. Staff click on convincing fake invoices, share folders with the wrong audience, reuse passwords, save files to personal accounts and paste sensitive text into public AI tools. Each habit is easy to change once it is understood, yet technical controls alone cannot fix them.

The Risk Management for Digital Fluency & Workplace Tools Training Course gives non-specialists a practical way of thinking about digital risk. Participants first build fluency with core tools, including cloud storage, collaboration suites, online meetings and AI assistants. They then learn how to judge risk: what data they handle, who can reach it, what could go wrong and what simple control prevents it. Topics include identity and access, phishing and social engineering, safe sharing, backup and recovery, device and network safety, privacy, records and acceptable AI use.

The course relies on scenarios and short exercises. Participants test their own settings, respond to simulated attacks and complete a personal digital safety plan that they can apply the following week.

At the end of the course, participants will be able to:

• Use common workplace tools such as email, cloud storage and collaboration platforms with greater confidence.
• Recognise phishing, impersonation and other social engineering attempts.
• Create and manage strong passwords and apply multi-factor authentication.
• Set sharing permissions correctly and avoid accidental disclosure.
• Back up and recover work and manage file versions.
• Protect devices and data when working remotely or on public networks.
• Apply simple rules for using AI tools without exposing confidential information.
• Report incidents quickly and follow data protection and acceptable-use policies.

The course is open to any employee who works with digital tools, particularly:

• Administrative and secretarial staff
• Programme and project officers in NGOs
• Teachers, lecturers and school administrators
• Customer service and front-office staff
• Human resource and finance support staff
• Managers who approve access and sharing
• Records and information officers
• New hires and interns joining digitally enabled organisations

Participants leave with:

• A personal digital safety checklist covering accounts, devices and sharing.
• A tested approach to recognising and reporting suspicious messages.
• Cleaned-up sharing and permission settings for their own cloud folders.
• A simple backup routine for their work files.
• A one-page guide to what may and may not be entered into AI tools.

The course is hands-on, jargon-free and designed for non-specialists. It includes:

• Live demonstrations in common tools such as Microsoft 365, Google Workspace and mobile apps
• Phishing and social engineering simulations with discussion of the warning signs
• Practical clinics where participants review their own settings
• Short scenario cards for deciding what to do when something goes wrong
• Take-home checklists and quick-reference guides

Participants who attend all sessions and complete the practical exercises are awarded a CPD-accredited Certificate of Completion by Vision Reach Global Consultancy.