This practical and interactive training focuses on helping participants manage conflicts effectively and facilitate successful mediation processes. The course explores conflict analysis, communicatio…
Upcoming sessions in Johannesburg
This practical and interactive training focuses on helping participants manage conflicts effectively and facilitate successful mediation processes. The course explores conflict analysis, communication techniques, negotiation skills, mediation frameworks, emotional management, and relationship restoration. Participants will gain practical skills for resolving disputes and promoting productive interactions in diverse work environments.
Day 1: Understanding Conflict and Its Impact
Day 2: Communication Skills for Conflict Management
Day 3: Mediation Techniques and Facilitation Skills
Day 4: Negotiation and Collaborative Problem Solving
Day 5: Sustaining Positive Relationships and Preventing Future Conflicts
Upon successful completion of the training, participants will receive a Certificate of Completion in Conflict Resolution and Mediation Training issued by Vision Reach Global Consultancy.
Everything you need to know about this course before you register.
By the end of the Conflict Resolution and Mediation programme, you'll be able to strengthen understanding of conflict dynamics and mediation processes, enhance the ability to identify the root causes of disputes, develop practical skills for facilitating constructive conversations, and improve competency in mediation and dispute resolution techniques. The full breakdown of topics is covered session by session in the Course Outline tab above.
This course is designed for Human Resource Professionals, Team Leaders and Supervisors, Project Managers, Employee Relations Officers, Community Development Practitioners, Customer Service Managers, Organizational Development Specialists, Labor Relations Personnel, Managers and Department Heads, and Professionals involved in resolving disputes and managing relationships.
Conflict Resolution and Mediation Training Course typically runs as 5 Days. It's available as in-house corporate, in-person classroom, and live virtual training — every course can also be delivered on-site for your team on dates that suit you.
Conflict Resolution and Mediation Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Kisumu, Kenya, and Naivasha, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Conflict Resolution and Mediation starts October 26, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a CPD-accredited Certificate of Completion for Conflict Resolution and Mediation Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Conflict Resolution and Mediation Training Course is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Conflict Resolution and Mediation Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 15% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Conflict Resolution and Mediation Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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“VRG brings strategic discipline to complex organizational challenges. Their approach is structured, data-driven, and outcome-focused.”
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Managing Director
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Strategy Lead
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Program Manager
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