Live Online Leadership and Performance in Arbitration, Mediation & Dispute Resolution Training Course
Live online, instructor-led · next cohort Nov 2, 2026 · from USD 800
A badly handled dispute drains management time, damages relationships and can threaten a contract worth far more than the claim itself. Senior people who oversee legal, contracts or commercial functions need more than knowledge of procedure: they must decide early which forum fits, how much to spend and when to settle. This five-day programme is pitched at that level of judgement.
You examine the main routes for resolving commercial and public disputes, including negotiation, mediation, adjudication, expert determination, arbitration under institutional and ad hoc rules, and court proceedings. Sessions look at drafting dispute clauses, appointing arbitrators, managing evidence and hearings, enforcing awards, and running a mediation that actually closes. Leadership topics include dispute strategy, case budgeting, risk reporting to boards, team performance measures and managing external counsel. General counsel, heads of legal and contracts, senior procurement and commercial managers, public sector legal officers and dispute resolution practitioners will find it relevant. Delivery is by classroom workshop, online cohort or in-house session for your organisation. Afterwards you can build a dispute resolution policy, brief counsel with a clear strategy and measure how your function performs. The certificate is CPD-accredited.
At a Glance
How Live Online Training Works
Live online training, led by a trainer in real time, for participants anywhere.
More about live online training →- Format
- Live online, instructor-led
- Duration
- Mon - Fri (5 Days)
- Fee
- USD 800 (KES 80,000)
- Next start dates
- Nov 2, 2026, Nov 30, 2026, Dec 28, 2026
- Certificate
- Certificate of Completion
- What you need
- A computer with a reliable internet connection, a webcam and a headset
About this course
Organisations that trade, build or deliver public services across borders will meet disputes sooner or later. What separates strong institutions is not the absence of conflict but the quality of the decisions made once it arises: whether to negotiate, mediate or arbitrate, how long to persist, and how to protect the commercial relationship while pursuing the claim. These choices sit with leaders, not only with lawyers.
The Leadership and Performance in Arbitration, Mediation & Dispute Resolution Training Course helps senior practitioners take that role. It begins with a map of the dispute resolution spectrum and the criteria for choosing a process, then examines arbitration agreements, institutional rules, tribunal appointments, procedure and award enforcement. Mediation and negotiation sessions focus on preparation, power dynamics, settlement design and the leader's part in authorising outcomes. The programme then looks at running a dispute function as a performance-driven unit: case intake, strategy papers, budgets, key performance indicators, knowledge capture and oversight of outside counsel.
Learning is case-based and interactive. Participants work through a mock arbitration, a staged mediation and a portfolio review exercise, and finish with a dispute management framework tailored to their own organisation.
Training Objectives
By the end of the course, participants will be able to:
- Select the most suitable dispute resolution process for a given claim, relationship and risk profile.
- Draft and review dispute resolution clauses and arbitration agreements.
- Direct the conduct of an arbitration, from tribunal appointment to enforcement of the award.
- Prepare for and lead a mediation or settlement negotiation with a clear mandate.
- Prepare dispute strategies and budgets and brief external counsel effectively.
- Report dispute exposure and outcomes to boards and audit committees.
- Set performance measures for a legal or dispute resolution team.
- Build a dispute prevention and early resolution framework for the organisation.
What you'll learn
Key Takeaways
By the close of the course, participants hold:
- A decision tree for choosing between negotiation, mediation, arbitration and litigation.
- Model dispute clause wording they can adapt for contracts.
- A case strategy template with budget, timeline and risk assessment.
- A mediation preparation checklist and settlement authority guide.
- A scorecard of measures for assessing dispute function performance.
- A draft dispute management policy for their organisation.
- A board reporting format for dispute exposure, provisions and likely outcomes.
- A brief for instructing external counsel that fixes scope, budget and reporting lines.
Training Methodology
Because the audience is senior, sessions concentrate on judgement and practice, using:
- Facilitated discussion of real dispute types seen in construction, trade and public contracts
- A mock arbitration with participants acting as tribunal, counsel and client
- A role-played mediation observed and debriefed by the facilitator
- Portfolio exercises that require prioritising claims and allocating budgets
- Peer exchange on how participants' own organisations handle conflict
Day 1: The Dispute Resolution Landscape and Leadership Role
- The spectrum of processes from negotiation to litigation
- Criteria for choosing a forum: cost, speed, confidentiality and relationship
- Early case assessment and risk exposure
- The leader's role in dispute strategy and governance
- Dispute clauses and escalation ladders in contracts
- Exercise: selecting a forum for three case scenarios
- Mapping decision rights and stakeholders inside the organisation
- Counting the true cost of a dispute, including management time
Day 2: Arbitration from Agreement to Award
- Arbitration agreements, seat and governing law
- Institutional and ad hoc rules and emergency relief
- Appointing and challenging arbitrators
- Pleadings, document production, witnesses and experts
- Hearings, awards and costs
- Recognition and enforcement of awards across borders
- Interim measures and security for costs
- Leading the client team through an arbitration timetable
Day 3: Mediation, Negotiation and Settlement
- Mediation models and the mediator's role
- Preparing a position, interests and a best alternative to settlement
- Managing emotion, power imbalance and deadlock
- Drafting and enforcing settlement agreements
- Adjudication and expert determination in construction and technical disputes
- Simulation: a staged commercial mediation
- Setting settlement authority and walk-away points with senior management
- Online and hybrid mediation in practice
Day 4: Managing Disputes as a Portfolio
- Case intake, triage and strategy papers
- Budgeting, litigation funding and cost control
- Selecting and instructing external counsel
- Evidence management and knowledge capture
- Disputes involving government and state entities
- Exercise: reviewing a portfolio of live claims
- Dashboards for tracking case status, spend and forecasts
- Panel arrangements and conflict checks for external law firms
Day 5: Performance, Prevention and Action Planning
- Performance measures for dispute resolution teams
- Reporting to boards and audit committees
- Early warning signs and dispute prevention in contract management
- Building a culture of timely resolution
- Presentation of dispute management frameworks
- Post-dispute reviews that feed lessons back into contract templates
- Coaching and developing in-house dispute specialists
- Personal action plan and course review
The programme is intended for people who direct or influence how disputes are handled, such as:
- General counsel and heads of legal departments
- Contract and commercial managers in construction, energy and infrastructure
- Senior procurement and supply chain managers
- Public sector legal advisers and state counsel
- Practising advocates moving into mediation or arbitration
- Risk and compliance directors
- Human resource and labour relations managers handling workplace disputes
- Directors and executives who sign off settlements
Vision Reach Global Consultancy awards a CPD-accredited Certificate of Completion to participants who attend the full programme and take part in its simulations and exercises.
Alongside the certificate, participants keep the dispute strategy paper and performance scorecard they built during the week, which serve as a practical record for continuing professional development logs.
Choose Where You Want to Learn
Leadership and Performance in Arbitration, Mediation & Dispute Resolution Training Course Venues
KenyaNairobiNext Nov 9· 13 dates$1,500- KenyaMombasaNext Oct 26· 13 dates$1,600
- KenyaNaivashaNext Nov 2· 13 dates$1,500
- KenyaKisumuNext Oct 26· 13 dates$1,500
- KenyaMachakosNext Nov 2· 13 dates$1,600
UgandaKampalaNext Nov 2· 13 dates$1,900
RwandaKigaliNext Oct 26· 13 dates$1,900
TanzaniaArushaNext Nov 9· 13 dates$1,900- TanzaniaDodomaNext Oct 26· 13 dates$1,800
- TanzaniaDar es SalaamNext Oct 26· 13 dates$2,000
- TanzaniaZanzibarNext Nov 16· 13 dates$2,600
NigeriaLagosNext Nov 16· 13 dates$2,800- NigeriaAbujaNext Nov 9· 13 dates$2,800
South AfricaPretoriaNext Nov 2· 13 dates$3,200- South AfricaJohannesburgNext Nov 2· 13 dates$3,400
- South AfricaCape TownNext Oct 26· 13 dates$3,800
UAEDubaiNext Oct 26· 13 dates$3,800
GhanaAccraNext Nov 16· 13 dates$4,500
Scroll sideways to see all 18 cities →
Frequently Asked Questions About Live Online Leadership and Performance in Arbitration, Mediation & Dispute Resolution Training Course
Everything you need to know about this course before you register.
By the end of the Leadership and Performance in Arbitration, Mediation & Dispute Resolution programme, you'll be able to select the most suitable dispute resolution process for a given claim, relationship and risk profile, draft and review dispute resolution clauses and arbitration agreements, direct the conduct of an arbitration, from tribunal appointment to enforcement of the award, and prepare for and lead a mediation or settlement negotiation with a clear mandate. The full breakdown of topics is covered session by session in the Course Outline tab above.
The programme is intended for people who direct or influence how disputes are handled, such as: General counsel and heads of legal departments, Contract and commercial managers in construction, energy and infrastructure, Senior procurement and supply chain managers, Public sector legal advisers and state counsel, Practising advocates moving into mediation or arbitration, Risk and compliance directors, Human resource and labour relations managers handling workplace disputes, and Directors and executives who sign off settlements.
Leadership and Performance in Arbitration, Mediation & Dispute Resolution Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Leadership and Performance in Arbitration, Mediation & Dispute Resolution Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Naivasha, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Leadership and Performance in Arbitration, Mediation & Dispute Resolution starts November 2, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Leadership and Performance in Arbitration, Mediation & Dispute Resolution Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Leadership and Performance in Arbitration, Mediation & Dispute Resolution Training Course is pitched at advanced professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Leadership and Performance in Arbitration, Mediation & Dispute Resolution Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Leadership and Performance in Arbitration, Mediation & Dispute Resolution Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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What Our Clients Say
VRG brings strategic discipline to complex organizational challenges. Their approach is structured, data-driven, and outcome-focused.
Levis Wabwire
Managing Director
They facilitated our strategy review, we improved departmental KPI alignment by 35% and reduced operational bottlenecks significantly.
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Strategy Lead
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