Live Online Monitoring and Evaluation of Arbitration, Mediation & Dispute Resolution Training Course
Live online, instructor-led · next cohort Nov 16, 2026 · from USD 800
Courts, tribunals, ombuds offices, community mediation programmes and arbitration centres are all asked the same question by funders and users: is the process fair, timely, affordable and does it last? Over five days you learn to answer with evidence. You build a theory of change for a dispute resolution scheme, choose indicators for access, speed, cost, settlement rates, compliance and user trust, and design case management databases that produce reliable data.
Sessions then cover user satisfaction surveys, exit interviews, mediator and arbitrator performance review, quality assurance, gender and inclusion analysis, process and outcome evaluation, and the OECD-DAC criteria applied to justice programmes. You practise data visualisation and reporting for boards, judiciary leaders and donors. Justice sector programme officers, ADR centre administrators, court users committee members, legal aid and NGO monitoring staff, and evaluators working on rule of law projects will find it useful. Classroom, online and in-house formats are offered. Afterwards you can draft a results framework and evaluation plan for your own scheme. The CPD-accredited Certificate of Completion is issued by Vision Reach Global Consultancy.
At a Glance
How Live Online Training Works
Live online training, led by a trainer in real time, for participants anywhere.
More about live online training →- Format
- Live online, instructor-led
- Duration
- Mon - Fri (5 Days)
- Fee
- USD 800 (KES 80,000)
- Next start dates
- Nov 16, 2026, Dec 14, 2026, Jan 11, 2027
- Certificate
- Certificate of Completion
- What you need
- A computer with a reliable internet connection, a webcam and a headset
About this course
Alternative dispute resolution has grown quickly across Africa through court-annexed mediation, commercial arbitration, community mediation committees and sector ombuds schemes. Yet many of these mechanisms still report only the number of cases filed. Without evidence on how long matters take, what they cost users, whether agreements are honoured and whether women and marginalised groups can reach them, it is hard to defend funding, improve quality or build public confidence.
The Monitoring and Evaluation of Arbitration, Mediation & Dispute Resolution Training Course gives participants a complete results-based approach for this field. It begins with the logic of a dispute resolution scheme and a theory of change, then moves to indicator design, baselines and targets, case tracking systems and data quality. Participants examine tools for measuring user experience, procedural fairness, neutral performance and settlement durability, and look at formative, process and impact evaluation designs suited to justice work, including the OECD-DAC criteria.
Teaching combines short briefings with practical workshops on real scheme data. Participants leave with a monitoring framework, survey instruments and a reporting template they can apply straight away.
Training Objectives
By the end of the course, participants will be able to:
- Develop a theory of change and results framework for an arbitration, mediation or ombuds scheme.
- Select indicators for access, timeliness, cost, fairness, settlement and compliance.
- Design case management and tracking tools that capture consistent, quality data.
- Construct user satisfaction surveys and exit interview guides for dispute resolution users.
- Review the performance of neutrals and administrators using agreed quality standards.
- Analyse results by gender, disability, location and case type to detect barriers.
- Plan process, outcome and impact evaluations of justice programmes.
- Present findings in reports and dashboards that lead to decisions.
What you'll learn
Key Takeaways
Delegates complete the course with outputs that can be put to work in their organisation:
- A results framework and indicator reference sheet for a dispute resolution scheme.
- A case tracking template with data definitions and quality checks.
- A user feedback questionnaire and interview guide.
- A neutral performance review checklist.
- An outline evaluation plan with questions, methods and timeline.
- A one-page dashboard layout for board and donor reporting.
Training Methodology
The workshop is applied and based on realistic scheme material:
- Facilitated clinics where each delegate drafts parts of a framework for their own scheme
- Spreadsheet exercises on sample case and survey data
- Critique of real evaluation terms of reference
- Role-play of exit interviews and feedback sessions
- Group presentation of findings to a mock board
Day 1: Dispute Resolution Systems and Results Thinking
- Arbitration, mediation, conciliation, negotiation and ombuds mechanisms compared
- What good looks like: access to justice and procedural fairness
- Theory of change for a dispute resolution scheme
- Logframes and results frameworks
- Stakeholder mapping and evaluation questions
- Exercise: drafting a theory of change
Day 2: Indicators, Baselines and Targets
- Output, outcome and impact indicators for ADR
- Measuring time to resolution, cost and backlog
- Settlement rates, compliance and durability of agreements
- Gender, disability and inclusion indicators
- Baselines, targets and performance thresholds
- Exercise: building an indicator reference sheet
Day 3: Data Collection and Case Tracking
- Case management systems and data fields
- Data quality assurance and verification
- Confidentiality and ethics in dispute data
- Sampling and survey design for users and respondents
- Mobile data collection options
- Exercise: designing a case tracking form
Day 4: Measuring Quality, Fairness and Satisfaction
- User satisfaction and perception of fairness surveys
- Exit interviews and focus group discussions
- Performance review of mediators and arbitrators
- Peer observation and quality standards
- Complaints about the process itself
- Exercise: analysing a sample satisfaction data set
Day 5: Evaluation, Reporting and Learning
- Process, outcome and impact evaluation designs
- OECD-DAC criteria applied to justice programmes
- Analysis, visualisation and dashboards
- Reports for boards, judiciary and funders
- Using findings for adaptive management
- Evaluation plan clinic and action planning
The course is relevant to those who run, fund, oversee or evaluate dispute resolution services, including:
- Administrators and registrars of arbitration and mediation centres
- Judiciary court-annexed mediation coordinators
- Monitoring, evaluation and learning officers in rule of law programmes
- Legal aid and paralegal programme managers
- Ombudsman and complaints office staff
- Community mediation and peace committee coordinators
- Donor and development partner justice sector advisers
- Practising arbitrators, mediators and lawyers who lead quality initiatives
- Researchers and evaluators of governance and justice programmes
Participants who attend the full programme and complete the practical work receive a Certificate of Completion issued by Vision Reach Global Consultancy and accredited for CPD.
Choose Where You Want to Learn
Monitoring and Evaluation of Arbitration, Mediation & Dispute Resolution Training Course Venues
KenyaNairobiNext Nov 9· 13 dates$1,500- KenyaMombasaNext Oct 26· 14 dates$1,600
- KenyaNaivashaNext Nov 2· 13 dates$1,500
- KenyaKisumuNext Oct 26· 14 dates$1,500
- KenyaMachakosNext Nov 2· 13 dates$1,600
UgandaKampalaNext Nov 2· 13 dates$1,900
RwandaKigaliNext Oct 26· 14 dates$1,900
TanzaniaArushaNext Nov 9· 13 dates$1,900- TanzaniaDodomaNext Oct 26· 14 dates$1,800
- TanzaniaDar es SalaamNext Oct 26· 14 dates$2,000
- TanzaniaZanzibarNext Nov 16· 13 dates$2,600
NigeriaLagosNext Nov 16· 13 dates$2,800- NigeriaAbujaNext Nov 9· 13 dates$2,800
South AfricaPretoriaNext Nov 2· 13 dates$3,200- South AfricaJohannesburgNext Nov 2· 13 dates$3,400
- South AfricaCape TownNext Oct 26· 14 dates$3,800
UAEDubaiNext Oct 26· 14 dates$3,800
GhanaAccraNext Nov 16· 13 dates$4,500
Scroll sideways to see all 18 cities →
Frequently Asked Questions About Live Online Monitoring and Evaluation of Arbitration, Mediation & Dispute Resolution Training Course
Everything you need to know about this course before you register.
By the end of the Monitoring and Evaluation of Arbitration, Mediation & Dispute Resolution programme, you'll be able to develop a theory of change and results framework for an arbitration, mediation or ombuds scheme, select indicators for access, timeliness, cost, fairness, settlement and compliance, design case management and tracking tools that capture consistent, quality data, and construct user satisfaction surveys and exit interview guides for dispute resolution users. The full breakdown of topics is covered session by session in the Course Outline tab above.
The course is relevant to those who run, fund, oversee or evaluate dispute resolution services, including: Administrators and registrars of arbitration and mediation centres, Judiciary court-annexed mediation coordinators, Monitoring, evaluation and learning officers in rule of law programmes, Legal aid and paralegal programme managers, Ombudsman and complaints office staff, Community mediation and peace committee coordinators, Donor and development partner justice sector advisers, Practising arbitrators, mediators and lawyers who lead quality initiatives, and Researchers and evaluators of governance and justice programmes.
Monitoring and Evaluation of Arbitration, Mediation & Dispute Resolution Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Monitoring and Evaluation of Arbitration, Mediation & Dispute Resolution Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Naivasha, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Monitoring and Evaluation of Arbitration, Mediation & Dispute Resolution starts November 16, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Monitoring and Evaluation of Arbitration, Mediation & Dispute Resolution Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Monitoring and Evaluation of Arbitration, Mediation & Dispute Resolution Training Course is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Monitoring and Evaluation of Arbitration, Mediation & Dispute Resolution Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Monitoring and Evaluation of Arbitration, Mediation & Dispute Resolution Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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