Live Online Practical Arbitration, Mediation & Dispute Resolution Training Course
Live online, instructor-led · next cohort Nov 16, 2026 · from USD 800
Most commercial disputes are settled eventually; the real question is how much time, money and goodwill are lost on the way. Five days show professionals how to steer a disagreement towards resolution using the right process at the right stage. You compare negotiation, mediation, conciliation, expert determination, adjudication, arbitration and litigation, then practise the skills each demands. Sessions cover drafting multi-tier dispute clauses, selecting arbitrators, tribunal procedure under institutional and UNCITRAL-style rules, evidence and witness preparation, and the structure of awards.
Mediation receives equal attention. You learn opening statements, caucusing, reality testing, interest-based bargaining and how to record a binding settlement. A final day looks at enforcement, including the New York Convention, set-aside risks and cost management. Contract managers, in-house counsel, advocates, procurement and project professionals, public sector legal officers and construction or energy claims staff will find the material immediately useful. Participants rehearse in simulated hearings and mediations, then leave able to advise on process choice and prepare a case file. The programme runs in the classroom, online or in-house and carries a CPD-accredited certificate.
At a Glance
How Live Online Training Works
Live online training, led by a trainer in real time, for participants anywhere.
More about live online training →- Format
- Live online, instructor-led
- Duration
- Mon - Fri (5 Days)
- Fee
- USD 800 (KES 80,000)
- Next start dates
- Nov 16, 2026, Dec 14, 2026, Jan 11, 2027
- Certificate
- Certificate of Completion
- What you need
- A computer with a reliable internet connection, a webcam and a headset
About this course
Business relationships rarely end in court because the parties wanted a fight. They end there because contracts were silent on process, early warning signs were ignored, or nobody on the team knew how to run a structured negotiation. Disputes over delayed payments, defective work, supply failures or joint venture decisions can freeze projects and damage reputations long before a judgment arrives.
The Practical Arbitration, Mediation & Dispute Resolution Training Course gives participants a working understanding of the full spectrum of dispute tools. It begins with conflict analysis and negotiation theory, then examines how each formal and informal route works, what it costs, how long it takes and where it fits. Participants study arbitration agreements, seat and governing law, appointment of tribunals, procedural orders, document production and hearings, and then look closely at the content of awards and the limited grounds for challenge.
The mediation component builds the soft skills that settle disputes: listening, framing, managing emotion and testing offers against the alternatives. Case studies drawn from construction, trade, energy and public contracts anchor the discussion, and the group runs simulated negotiations, mediations and a short arbitration hearing. By the end, participants can recommend a strategy, prepare a case and communicate it persuasively.
Training Objectives
By the end of the course, participants will be able to:
- Analyse a dispute and recommend the most suitable resolution route.
- Draft or review dispute resolution clauses, including escalation and arbitration provisions.
- Prepare for and conduct principled negotiations.
- Run or take part in a mediation from opening statement to settlement agreement.
- Explain the stages of arbitration procedure and the powers of a tribunal.
- Organise documents, witnesses and expert evidence for a hearing.
- Interpret the structure of an award and the grounds on which it may be challenged.
- Assess enforcement options and manage dispute costs.
What you'll learn
Key Takeaways
Participants leave the course with:
- A decision matrix for choosing between negotiation, mediation, adjudication and arbitration.
- Model dispute clause wording they can adapt to their own contracts.
- A mediation preparation sheet and a settlement agreement checklist.
- A case file structure for arbitration, with a chronology and issues list.
- Practical experience of witness handling in a simulated hearing.
- A cost and timeline estimate approach for dispute budgeting.
Training Methodology
The programme is built around practice rather than doctrine:
- Short briefings on each process followed immediately by role play
- Mediation and negotiation simulations with observer feedback
- A mock arbitral hearing with counsel, witnesses and a tribunal
- Clause clinics where participants review real contract wording
- Anonymised case files from construction, trade and energy disputes
Day 1: Conflict, Negotiation and Process Choice
- Why commercial disputes arise and how they escalate
- Principled negotiation: interests, options, BATNA and WATNA
- The dispute resolution spectrum and its trade-offs
- Early warning, notices and keeping the record
- Confidentiality and without-prejudice communications
- Exercise: a two-party supply contract negotiation
Day 2: Mediation and Conciliation in Practice
- The mediator's role and the stages of a mediation
- Opening statements and joint sessions
- Caucusing, reality testing and handling impasse
- Dealing with emotion, power imbalance and difficult personalities
- Drafting a binding settlement agreement
- Simulation: a mediated payment and defects dispute
Day 3: Arbitration Agreements and Tribunals
- Drafting multi-tier and arbitration clauses
- Institutional, ad hoc and UNCITRAL-style rules compared
- Seat, governing law, language and number of arbitrators
- Appointing and challenging arbitrators
- Jurisdiction, interim measures and emergency relief
- Case discussion: defective clause drafting and its consequences
Day 4: Procedure, Evidence and Hearings
- Pleadings, procedural orders and timetables
- Document production and privilege
- Witness statements and expert reports
- Preparing and examining witnesses
- Hearing management, written submissions and costs applications
- Simulation: a short arbitral hearing
Day 5: Awards, Enforcement and Dispute Strategy
- Types of award and their anatomy
- Grounds for setting aside or resisting enforcement
- The New York Convention and cross-border enforcement
- Adjudication and expert determination in construction and technical disputes
- Budgeting, funding and settlement timing
- Capstone: advising a client on strategy for a multi-issue dispute
The course is relevant to professionals who negotiate, advise on or manage commercial disputes, including:
- In-house counsel and legal officers in companies and public bodies
- Advocates and law firm associates new to arbitration practice
- Contract, commercial and procurement managers
- Project and construction managers, quantity surveyors and claims consultants
- Engineers and contractors handling variations and delay claims
- Insurance and risk managers
- Human resource and labour relations officers
- Business owners and finance directors facing recurring supplier or client disputes
On completing the sessions and simulations, participants receive a CPD-accredited Certificate of Completion from Vision Reach Global Consultancy. The certificate is issued on the basis of full attendance and active participation in the practical exercises.
Choose Where You Want to Learn
Practical Arbitration, Mediation & Dispute Resolution Training Course Venues
KenyaNairobiNext Nov 9· 13 dates$1,500- KenyaMombasaNext Oct 26· 13 dates$1,600
- KenyaNaivashaNext Nov 2· 13 dates$1,500
- KenyaKisumuNext Oct 26· 13 dates$1,500
- KenyaMachakosNext Nov 2· 13 dates$1,600
UgandaKampalaNext Nov 2· 13 dates$1,900
RwandaKigaliNext Oct 26· 13 dates$1,900
TanzaniaArushaNext Nov 9· 13 dates$1,900- TanzaniaDodomaNext Oct 26· 13 dates$1,800
- TanzaniaDar es SalaamNext Oct 26· 13 dates$2,000
- TanzaniaZanzibarNext Nov 16· 13 dates$2,600
NigeriaLagosNext Nov 16· 13 dates$2,800- NigeriaAbujaNext Nov 9· 13 dates$2,800
South AfricaPretoriaNext Nov 2· 13 dates$3,200- South AfricaJohannesburgNext Nov 2· 13 dates$3,400
- South AfricaCape TownNext Oct 26· 13 dates$3,800
UAEDubaiNext Oct 26· 13 dates$3,800
GhanaAccraNext Nov 16· 13 dates$4,500
Scroll sideways to see all 18 cities →
Frequently Asked Questions About Live Online Practical Arbitration, Mediation & Dispute Resolution Training Course
Everything you need to know about this course before you register.
By the end of the Practical Arbitration, Mediation & Dispute Resolution programme, you'll be able to analyse a dispute and recommend the most suitable resolution route, draft or review dispute resolution clauses, including escalation and arbitration provisions, prepare for and conduct principled negotiations, and run or take part in a mediation from opening statement to settlement agreement. The full breakdown of topics is covered session by session in the Course Outline tab above.
The course is relevant to professionals who negotiate, advise on or manage commercial disputes, including: In-house counsel and legal officers in companies and public bodies, Advocates and law firm associates new to arbitration practice, Contract, commercial and procurement managers, Project and construction managers, quantity surveyors and claims consultants, Engineers and contractors handling variations and delay claims, Insurance and risk managers, Human resource and labour relations officers, and Business owners and finance directors facing recurring supplier or client disputes.
Practical Arbitration, Mediation & Dispute Resolution Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Practical Arbitration, Mediation & Dispute Resolution Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Naivasha, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Practical Arbitration, Mediation & Dispute Resolution starts November 16, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Practical Arbitration, Mediation & Dispute Resolution Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Practical Arbitration, Mediation & Dispute Resolution Training Course is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Practical Arbitration, Mediation & Dispute Resolution Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Practical Arbitration, Mediation & Dispute Resolution Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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