Live Online Professional Arbitration, Mediation & Dispute Resolution Training Course
Live online, instructor-led · next cohort Nov 2, 2026 · from USD 800
Commercial relationships break down, and the way a dispute is handled often costs more than the dispute itself. Court litigation can be slow and public, whereas well-run arbitration and mediation can protect both the relationship and the budget. This five-day programme equips practitioners to choose the right process and conduct it competently. Participants draft dispute resolution clauses, compare negotiation, conciliation, mediation, adjudication and arbitration, and study the structure of an arbitration from notice through pleadings, evidence and hearing to award and enforcement.
Mediation practice receives equal attention, with exercises in opening statements, caucusing, reality testing, overcoming impasse and writing settlement agreements. Participants also examine the arbitrator's role, party autonomy, institutional rules, confidentiality, costs and ethical duties. Case files are drawn from construction, supply, employment, finance and public procurement disputes. The programme suits legal officers, advocates, contract and procurement managers, engineers, company secretaries, human resource practitioners and public sector officials who negotiate or manage claims. Sessions run in the classroom, online or in-house, with a CPD-accredited certificate from Vision Reach Global Consultancy at the end.
At a Glance
How Live Online Training Works
Live online training, led by a trainer in real time, for participants anywhere.
More about live online training →- Format
- Live online, instructor-led
- Duration
- Mon - Fri (5 Days)
- Fee
- USD 800 (KES 80,000)
- Next start dates
- Nov 2, 2026, Nov 30, 2026, Dec 28, 2026
- Certificate
- Certificate of Completion
- What you need
- A computer with a reliable internet connection, a webcam and a headset
About this course
Every contract carries the possibility of a dispute, and the choice of resolution method shapes cost, speed, privacy and the chance of preserving the commercial relationship. Organisations across East Africa and beyond increasingly write arbitration and mediation into their agreements, yet many of the people who must operate those clauses have never practised the process.
The Professional Arbitration, Mediation & Dispute Resolution Training Course walks experienced practitioners through the full spectrum of options. It begins with the theory of conflict and negotiation, moves through the design of dispute resolution clauses and tiered escalation, and then takes mediation and arbitration in turn. Participants study how tribunals are constituted, how procedural orders and evidence are managed, how awards are written and challenged, and how they are recognised and enforced across borders.
Learning is highly interactive. Participants rehearse mediation sessions, draft a statement of claim and a response, cross-examine a witness in a mock hearing and critique a model award. The aim is for each delegate to leave with the judgement to advise on process, represent a party or act as a neutral at a basic level.
Training Objectives
After completing the course, participants will be able to:
- Compare negotiation, mediation, conciliation, adjudication and arbitration and select the right one for a dispute.
- Draft clear multi-tier dispute resolution and arbitration clauses.
- Plan and conduct a mediation using recognised stages and techniques.
- Prepare pleadings, witness statements and document bundles for an arbitration.
- Explain the powers, duties and ethical obligations of an arbitrator.
- Present and test evidence effectively at a hearing.
- Evaluate the form, content and challenge grounds of an arbitral award.
- Outline how domestic and foreign awards and settlement agreements are enforced.
What you'll learn
Key Takeaways
Participants leave the programme with:
- Model dispute resolution clauses they can adapt to their own contracts.
- A mediation session plan with scripts for each stage of the process.
- A structured template for a statement of claim and defence.
- A checklist for managing evidence, witnesses and hearing preparation.
- A decision guide for choosing between mediation, arbitration and litigation.
- Practice in negotiating settlements that parties will honour.
Training Methodology
The course favours rehearsal over lecture, combining:
- Role-played mediations with observers and structured feedback
- Mock arbitration hearings built from realistic claim bundles
- Clause drafting clinics using participants' own contract templates
- Case discussions on awards and challenge decisions
- Brief expert input at the start of each topic
Day 1: Disputes, Negotiation and Process Choice
- Sources of commercial conflict and how disputes escalate
- Principled negotiation and preparing a negotiating position
- The dispute resolution spectrum from negotiation to litigation
- Cost, time, confidentiality and relationship factors in choosing a process
- Early case assessment and risk evaluation
- Exercise: negotiating a supply contract dispute
Day 2: Dispute Resolution Clauses and the Arbitration Agreement
- Drafting multi-tier and escalation clauses
- Seat, language, governing law and number of arbitrators
- Institutional versus ad hoc arbitration and typical rules
- Separability, competence and jurisdictional objections
- Interim measures and emergency relief
- Workshop: reviewing weak clauses and rewriting them
Day 3: Mediation in Practice
- The mediator's role, neutrality and ethics
- Stages of mediation: opening, exploration, caucus and closure
- Interests versus positions and reality testing
- Breaking impasse and handling emotion and power imbalance
- Writing an enforceable settlement agreement
- Role play: a full mediation of a construction payment dispute
Day 4: Arbitration Procedure and Evidence
- Commencing arbitration, notices and tribunal appointment
- Pleadings, procedural orders and timetables
- Document disclosure and managing electronic evidence
- Witness statements, experts and cross-examination
- Hearing structure, written submissions and costs
- Mock hearing with feedback
Day 5: Awards, Enforcement and Professional Practice
- Content and form of an arbitral award
- Correction, setting aside and appeal grounds in outline
- Recognition and enforcement of domestic and foreign awards
- Ethics, conflicts of interest and arbitrator disclosure
- Adjudication and dispute boards as alternatives
- Personal practice plan and course review
The course is designed for professionals who advise on, manage or resolve disputes, including:
- In-house counsel and legal officers
- Advocates and paralegals building an alternative dispute resolution practice
- Contract, procurement and commercial managers
- Engineers, quantity surveyors and project managers handling claims
- Company secretaries and compliance officers
- Human resource and employee relations practitioners
- Public sector officials, procurement and review board staff
- Insurance and banking dispute handling officers
A CPD-accredited Certificate of Completion from Vision Reach Global Consultancy is issued to every participant who attends the programme and takes part in the practical exercises and simulations.
Choose Where You Want to Learn
Professional Arbitration, Mediation & Dispute Resolution Training Course Venues
KenyaNairobiNext Nov 9· 13 dates$1,500- KenyaMombasaNext Oct 26· 13 dates$1,600
- KenyaNaivashaNext Nov 2· 13 dates$1,500
- KenyaKisumuNext Oct 26· 13 dates$1,500
- KenyaMachakosNext Nov 2· 13 dates$1,600
UgandaKampalaNext Nov 2· 13 dates$1,900
RwandaKigaliNext Oct 26· 13 dates$1,900
TanzaniaArushaNext Nov 9· 13 dates$1,900- TanzaniaDodomaNext Oct 26· 13 dates$1,800
- TanzaniaDar es SalaamNext Oct 26· 13 dates$2,000
- TanzaniaZanzibarNext Nov 16· 13 dates$2,600
NigeriaLagosNext Nov 16· 13 dates$2,800- NigeriaAbujaNext Nov 9· 13 dates$2,800
South AfricaPretoriaNext Nov 2· 13 dates$3,200- South AfricaJohannesburgNext Nov 2· 13 dates$3,400
- South AfricaCape TownNext Oct 26· 13 dates$3,800
UAEDubaiNext Oct 26· 13 dates$3,800
GhanaAccraNext Nov 16· 13 dates$4,500
Scroll sideways to see all 18 cities →
Frequently Asked Questions About Live Online Professional Arbitration, Mediation & Dispute Resolution Training Course
Everything you need to know about this course before you register.
By the end of the Professional Arbitration, Mediation & Dispute Resolution programme, you'll be able to compare negotiation, mediation, conciliation, adjudication and arbitration and select the right one for a dispute, draft clear multi-tier dispute resolution and arbitration clauses, plan and conduct a mediation using recognised stages and techniques, and prepare pleadings, witness statements and document bundles for an arbitration. The full breakdown of topics is covered session by session in the Course Outline tab above.
The course is designed for professionals who advise on, manage or resolve disputes, including: In-house counsel and legal officers, Advocates and paralegals building an alternative dispute resolution practice, Contract, procurement and commercial managers, Engineers, quantity surveyors and project managers handling claims, Company secretaries and compliance officers, Human resource and employee relations practitioners, Public sector officials, procurement and review board staff, and Insurance and banking dispute handling officers.
Professional Arbitration, Mediation & Dispute Resolution Training Course typically runs as 5 Days. It's available as in-person classroom, live virtual, and in-house corporate training — every course can also be delivered on-site for your team on dates that suit you.
Professional Arbitration, Mediation & Dispute Resolution Training Course is scheduled in-classroom in Nairobi, Kenya, Mombasa, Kenya, Naivasha, Kenya, and Kisumu, Kenya, and 14 other locations, plus a live interactive virtual classroom you can join from anywhere. Check the schedule panel above for exact upcoming dates and fees in each location.
The next live virtual cohort of Professional Arbitration, Mediation & Dispute Resolution starts November 2, 2026, with new classroom cohorts also running on a rolling basis. Pick a date and location in the schedule panel above, then click "Register for the Course" — it takes a few minutes and your seat is confirmed once payment or a signed purchase order is received.
Yes — delegates who meet the attendance requirement receive a Certificate of Completion for Professional Arbitration, Mediation & Dispute Resolution Training Course from Vision Reach Global Consultancy, issued in the name you register with, so double-check the spelling at checkout.
Professional Arbitration, Mediation & Dispute Resolution Training Course is pitched at intermediate professionals. If you're unsure whether it's the right fit for your current role or background, message our training advisors before you register and they'll help you confirm.
Fees for Professional Arbitration, Mediation & Dispute Resolution Training Course vary by delivery location and format and are shown in real time in the schedule panel above once you pick a date. Register 3 or more delegates on the same course together and a 5% team discount is applied automatically — larger cohorts can request a custom corporate quote.
Yes — Professional Arbitration, Mediation & Dispute Resolution Training Course can be delivered on-site at your offices (or virtually for distributed teams), with case studies and examples tailored to your industry and the specific challenges your team is working through. Switch to the "In-House" tab in the schedule panel above to request a proposal.
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