Disruption has become routine. Power outages, ransomware, cloud service failures, supplier collapse and extreme weather now interrupt services that customers expect around the clock. Regulators in banking, insurance and telecoms increasingly ask firms to demonstrate operational resilience, meaning they can keep critical services within agreed tolerances through a severe but plausible event. Traditional continuity plans, written once a year and stored on a shared drive, rarely meet that test.

This course shows how digital technology can make continuity management faster and more reliable. Participants begin with the resilience concepts and standards that frame the work, then translate them into digital practice: service and dependency mapping in structured tools, business impact analysis through online workflows, automated notification and call trees, cloud-based recovery architecture, and monitoring that surfaces trouble before an outage. They also examine how data and analytics support scenario testing and post-incident learning.

Delivery is hands-on. Participants build sample workflows, populate a dependency map, draft recovery runbooks and run a simulated incident using a live dashboard. Each leaves with a roadmap for digitising continuity within their own institution, ranked by value, cost and risk reduction.

By the end of the course, participants will be able to:

• Distinguish business continuity, disaster recovery and operational resilience and the standards behind each.
• Map critical services to the people, applications, data and suppliers they depend on.
• Run a digital business impact analysis and set recovery time and recovery point objectives.
• Select cloud backup, failover and recovery patterns suited to different services.
• Automate incident notification, escalation and recovery runbooks with low-code tools.
• Build dashboards that track resilience indicators and test results.
• Design and evaluate scenario exercises, including cyber and third-party failure.
• Prepare a business case and roadmap for digital continuity improvements.

The course is aimed at those who plan for, run or oversee resilient operations, such as:

• Business continuity and disaster recovery managers
• Operational risk and enterprise risk officers
• IT service managers and infrastructure leads
• Information security and cyber resilience officers
• Heads of operations in banks, telecoms and utilities
• Internal auditors and compliance officers
• Digital transformation and process improvement leads
• Emergency planners in government agencies and NGOs

Participants leave the course with:

• A service and dependency map for at least one critical process.
• A digital business impact analysis template with recovery objectives.
• A sample automated incident notification workflow.
• A recovery runbook outline that can be stored and tested online.
• A draft resilience dashboard with agreed indicators.
• A prioritised digital continuity roadmap with a short business case.

The programme balances standards with tool-based practice. Participants will experience:

• Hands-on labs configuring workflows, maps and dashboards
• A live simulated incident that tests the plans they build
• Case files on outages in banking, telecoms and public services
• Peer review of impact analysis and recovery objectives
• Expert briefings on standards, regulation and cloud design

On completion of the sessions and practical labs, each participant is issued a CPD-accredited Certificate of Completion by Vision Reach Global Consultancy.