Regulators, insurers, customers and boards now ask a sharper question than whether a continuity plan exists: they want evidence that critical services can stay within tolerable levels of disruption, and that someone is accountable for proving it. In many organisations the plans were written once for an audit, the contact lists are out of date and nobody has rehearsed a real scenario since the last office move. Managing continuity and resilience as a living management system closes that gap.

The Management of Business Continuity & Operational Resilience Training Course follows the plan-do-check-act structure of ISO 22301. Participants start with context, leadership and programme governance, then carry out an impact analysis and risk assessment on a case organisation. Mid-week they select recovery options, design incident and crisis response structures and draft continuity and disaster recovery procedures. The final days focus on what keeps a programme credible over time: exercising and testing, supplier and outsourcing resilience, key performance indicators, internal audit, management review and the culture that makes staff act correctly under pressure.

Each day combines short briefings with workshops on a single case organisation, so outputs build into a coherent programme. A tabletop exercise on day four lets participants experience a disruption in real time and judge how the arrangements they designed would hold.

Participants completing the five days will be able to:

• Establish the scope, policy, roles and governance structure of a business continuity management system aligned to ISO 22301.
• Conduct a business impact analysis that sets recovery time objectives, recovery point objectives and maximum tolerable periods of disruption.
• Identify important business services and define impact tolerances for severe but plausible scenarios.
• Assess disruption risks, single points of failure and dependencies on people, sites, technology and suppliers.
• Select and cost recovery strategies for prioritised activities and resources.
• Design incident response, crisis management and communication structures with clear escalation routes.
• Plan, run and evaluate a programme of exercises and tests.
• Measure programme performance and lead internal audit and management review for continual improvement.

Professionals who own, coordinate or assure continuity and resilience arrangements will benefit, among them:

• Business continuity managers and coordinators
• Operational resilience and enterprise risk managers
• IT service continuity and disaster recovery leads
• Heads of operations, branch networks and shared services
• Compliance officers in banks, insurers, pension schemes and payment providers
• Facilities, security and emergency response managers
• Internal auditors and ISO management system auditors
• Supply chain and vendor management professionals
• Hospital, utility and public service administrators responsible for essential services

Each delegate goes back to work with:

• A business continuity policy and programme charter ready for executive approval.
• A completed impact analysis template with RTO, RPO and MTPD fields.
• An impact tolerance statement for one important business service.
• A recovery strategy options paper setting out costs and trade-offs.
• An incident and crisis management structure chart with escalation triggers.
• A twelve-month exercise and testing calendar.
• A resilience dashboard of key performance and risk indicators for the board.
• A management review agenda and audit checklist mapped to ISO 22301 clauses.

Delivery follows a single case organisation through the full management cycle. Methods include:

• Short briefings on each ISO 22301 clause, linked directly to the day's workshop
• Impact analysis interview role-plays with participants acting as process owners
• Template-driven drafting of policy, plans and strategy papers
• A facilitated tabletop exercise with timed injects and a structured debrief
• Peer review of programme roadmaps against a maturity scale
• Discussion of disruptions participants have managed in their own organisations

On attending every session and completing the impact analysis, plan drafting and tabletop exercise, participants are awarded a CPD-accredited Certificate of Completion issued by Vision Reach Global Consultancy. It records the course title, dates and mode of delivery, and the templates completed during the week give participants ready evidence of practical continuity management work.