Organisations invest in continuity plans, backup sites and crisis teams, yet many cannot say with evidence whether those arrangements would work on a bad day. Regulators in finance, health and utilities expect demonstrable resilience, and insurers, donors and customers are asking sharper questions. Monitoring and evaluation gives continuity management the same rigour that project teams apply to programmes: clear targets, indicators, data and honest learning.

The Monitoring and Evaluation of Business Continuity & Operational Resilience Training Course shows how to measure each element of a resilience programme. Participants begin by defining what good looks like, linking critical services to impact tolerances and recovery objectives. They then build indicator sets, plan test and exercise programmes, and learn how to collect results from drills, incidents and audits. Later sessions cover evaluation of lessons, maturity assessment and reporting to senior committees.

The learning approach is hands-on. Participants work with sample plans, exercise logs and incident reports, design an assurance calendar, and prepare a resilience dashboard that can be adapted to their institution. Peer discussion helps each person decide which measures are realistic given their own data and staffing.

By the end of the course, participants will be able to:

• Define measurable continuity and resilience objectives linked to critical services.
• Review business impact analyses and recovery targets for completeness and realism.
• Develop performance and risk indicators with data sources and reporting frequencies.
• Plan, observe and evaluate tabletop, simulation and live recovery exercises.
• Audit continuity arrangements against the ISO 22301 framework.
• Conduct after-action reviews and track corrective actions to closure.
• Report readiness and residual risk to senior management and boards.

The course is relevant to staff who run, assure or oversee continuity and resilience arrangements, including:

• Business continuity and disaster recovery coordinators
• Operational risk and compliance officers
• Internal auditors and assurance specialists
• Monitoring, evaluation and learning officers
• IT service continuity and information security managers
• Facilities, operations and service delivery managers
• Emergency preparedness officers in government and NGOs
• Bank and insurance resilience teams

Participants take away:

• A resilience indicator set with definitions, targets and data sources.
• An annual exercise and assurance calendar ready for approval.
• An audit checklist aligned to ISO 22301 clauses.
• A template for after-action reports and corrective action tracking.
• A draft readiness dashboard for executive and board reporting.
• A maturity self-assessment that highlights priority gaps.

The course treats measurement as a practical craft, through:

• Facilitated discussion of participants' own continuity arrangements
• Review of anonymised plans, exercise logs and incident reports
• A live tabletop simulation with evaluators and observers
• Indicator design clinics with peer feedback
• Hands-on construction of a resilience dashboard

Vision Reach Global Consultancy issues a CPD-accredited Certificate of Completion to every participant who attends the full programme and takes part in the simulations and design exercises.