Human resource functions are digitising quickly, from electronic recruitment and self-service portals to chatbots, robotic process automation and analytics on workforce data. Each tool promises faster service and better decisions, but the promises are rarely tested. Without clear indicators, projects drift, employees work around new systems, and boards question the investment. A disciplined monitoring and evaluation approach turns technology projects into accountable change.

Monitoring and Evaluation of Digital HR & Process Automation Training Course adapts proven M&E practice to the HR setting. Participants begin by mapping HR processes and defining what a successful digital change looks like. They then design results frameworks, select quantitative and qualitative indicators, establish baselines and set up routine data capture. The course proceeds to adoption tracking, process performance, employee experience, cost-benefit and return on investment, and finally to risk, ethics and bias in automated people decisions.

Sessions combine short inputs with practical work on sample HR datasets and process maps. By the end, participants hold a monitoring plan, a dashboard prototype and a clear structure for evaluation reports that decision makers will read and act on.

Upon completion, participants will be able to:

• Map existing HR processes and identify candidates for digitisation and automation.
• Build a theory of change and results framework for an HR technology project.
• Select SMART indicators covering efficiency, quality, adoption and employee experience.
• Establish baselines and design data collection routines from HR systems.
• Measure process improvement using cycle time, error rate and cost per transaction.
• Calculate costs, benefits and return on investment of HR automation.
• Assess algorithmic fairness, data privacy and compliance risks in automated decisions.
• Report findings through dashboards and evaluation reports that lead to action.

The course will benefit professionals who introduce, run or review HR technology, including:

• HR managers and HR business partners
• HRIS, payroll and talent system administrators
• Recruitment and onboarding specialists
• Learning and development managers using digital platforms
• Monitoring, evaluation and performance management officers
• Business process improvement and automation leads
• Internal auditors reviewing HR systems
• ICT project managers delivering people systems
• Heads of corporate services in public institutions and NGOs

Each participant takes away:

• A results framework and indicator set for an HR digitisation project.
• A baseline and data collection plan using existing HR system reports.
• A prototype HR dashboard covering adoption, speed and quality.
• A simple cost-benefit model for an automation initiative.
• A checklist for testing automated screening and decision tools for bias.
• An evaluation report template suitable for senior management.

Learning is evidence-driven and hands-on:

• Process mapping workshops using real HR workflows
• Spreadsheet and dashboard labs with anonymised workforce datasets
• Case examples of successful and failed HR system rollouts
• Role plays on presenting evaluation findings to executives
• Peer feedback on indicator sets and evaluation plans

To earn the CPD-accredited Certificate of Completion issued by Vision Reach Global Consultancy, participants attend all sessions and complete the practical exercises, including the final plan presentation.