Training Courses in Accra, Ghana

Key Skills You'll Learn

• Assess the CX maturity of an organisation and identify the capabilities needed to reach the next level.
• Design a voice of the customer programme that combines relational and transactional surveys, operational data and verbatim feedback.

Key Skills You'll Learn

• Analyse adversary tactics, techniques and procedures using the MITRE ATT&CK framework.
• Design layered defences and harden servers, endpoints and cloud workloads against recognised benchmarks.

Key Skills You'll Learn

• Interpret the clauses and Annex A controls of ISO/IEC 27001 and plan an implementation.
• Define the scope, context and policy framework of an information security management system.

Key Skills You'll Learn

• Prepare and transform data from multiple sources using Power Query and Tableau data preparation features.
• Design star-schema data models with correct relationships, grain and filter behaviour.

Key Skills You'll Learn

• Translate research questions into instruments with valid, reliable and unbiased questions.
• Apply pretesting and cognitive interviewing to refine questionnaires.

Key Skills You'll Learn

• Design normalised relational schemas and tune queries using indexes and execution plans.
• Explain transaction handling, locking and concurrency in production databases.

Key Skills You'll Learn

• Design a data governance operating model with defined roles, forums and decision rights.
• Develop policies, standards and a business glossary aligned to recognised frameworks.

Key Skills You'll Learn

• Define the responsibilities, independence and reporting lines of the data protection officer.
• Build and maintain a record of processing activities and data inventory.

Key Skills You'll Learn

• Frame business questions as well-posed machine learning problems with sound success metrics.
• Prevent data leakage and select validation strategies for tabular, temporal and grouped data.

Key Skills You'll Learn

• Evaluate deposit insurance mandates and governance arrangements against the IADI Core Principles.
• Model fund adequacy, target fund ratios and loss scenarios for a deposit insurance fund.

Key Skills You'll Learn

• Analyse smallholder needs, constraints and digital access to select appropriate channels.
• Design advisory and e-extension services delivered by SMS, USSD, voice and mobile app.

Key Skills You'll Learn

• Map end-to-end flows for mobile money, card, instant payment and digital lending products.
• Assess fraud, cyber, operational, liquidity and settlement risks in digital financial services.