Professional Development
Customer Service, Sales and Marketing Courses
Certification-driven training across Finance, Leadership, Operations, and more — delivered online, in classrooms, or in-house.
Digital Marketing
Key Skills You'll Learn
- Understand core digital marketing principles and how they fit together in practice.
- Apply practical techniques for digital marketing module 1 in day-to-day implementation.
Vision Reach Global
From $1,500 · KSh 115,000
Digital Marketing Strategy and Online Advertising
Key Skills You'll Learn
- Understand core digital marketing strategy and online advertising principles and how they fit together in practice.
- Apply practical techniques for digital marketing module 1 in day-to-day implementation.
Vision Reach Global
From $1,500 · KSh 115,000
Digital Media and Marketing Strategy
Key Skills You'll Learn
- Understand core digital media and marketing strategy principles and how they fit together in practice.
- Apply practical techniques for digital media module 1 in day-to-day implementation.
Vision Reach Global
From $1,500 · KSh 115,000
Digital Transformation in Customer Service & Experience Training Course
Key Skills You'll Learn
- Assess the digital maturity of a customer service operation against a structured model.
- Map end-to-end customer journeys and identify pain points, failure demand and moments of truth.
Vision Reach Global
From $1,500 · KSh 115,000
Digital Transformation in Digital Marketing & Brand Training Course
Key Skills You'll Learn
- Assess the digital maturity of a marketing function and define a transformation vision.
- Audit a marketing technology stack and identify gaps, overlaps and integration needs.
Vision Reach Global
From $1,500 · KSh 115,000
Distribution Channel Marketing Management
Key Skills You'll Learn
- Understand core distribution channel marketing management principles and how they fit together in practice.
- Apply practical techniques for distribution channel module 1 in day-to-day implementation.
Vision Reach Global
From $1,500 · KSh 115,000
Executive Customer Service & Experience Training Course
Key Skills You'll Learn
- Formulate a customer experience vision and promise aligned to organisational strategy.
- Segment customers and prioritise needs by value and impact.
Vision Reach Global
From $1,500 · KSh 115,000
Executive Digital Marketing & Brand Training Course
Key Skills You'll Learn
- Define brand purpose, positioning and architecture for their organisation.
- Map customer journeys and match digital channels to each stage.
Vision Reach Global
From $1,500 · KSh 115,000
Financial Management for Customer Service & Experience Training Course
Key Skills You'll Learn
- Calculate cost to serve by channel, customer segment and contact type.
- Prepare and monitor a service department budget with volume and staffing forecasts.
Vision Reach Global
From $1,500 · KSh 115,000
FMCG Sales Management
Key Skills You'll Learn
- Understand core FMCG sales management principles and how they fit together in practice.
- Apply practical techniques for FMCG sales module 1 in day-to-day implementation.
Vision Reach Global
From $1,500 · KSh 115,000
Fundamentals of Customer Service & Experience Training Course
Key Skills You'll Learn
- Describe the difference between customer service and customer experience and why both matter.
- Identify customer needs and expectations using open questions and active listening.
Vision Reach Global
From $1,500 · KSh 115,000
Fundamentals of Digital Marketing & Brand Training Course
Key Skills You'll Learn
- Explain the elements of a brand and how they are expressed online.
- Define target audiences and write personas based on customer insight.
Vision Reach Global
From $1,500 · KSh 115,000
Explore Operations
More Operations training areas
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Train in your city
Customer Service, Sales and Marketing training by city
The same Customer Service, Sales and Marketing courses run in each of these cities as Monday-to-Friday cohorts. Compare five-day fees and next start dates.
NairobiKenya · next start Nov 16, 20265 days fromUSD 1,500Customer Service, Sales and Marketing in Nairobi
KampalaUganda · next start Nov 9, 20265 days fromUSD 1,900Customer Service, Sales and Marketing in Kampala
Dar es SalaamTanzania · next start Nov 2, 20265 days fromUSD 2,000Customer Service, Sales and Marketing in Dar es Salaam
KigaliRwanda · next start Nov 2, 20265 days fromUSD 1,900Customer Service, Sales and Marketing in Kigali
JohannesburgSouth Africa · next start Nov 9, 20265 days fromUSD 3,400Customer Service, Sales and Marketing in Johannesburg
DubaiUAE · next start Nov 2, 20265 days fromUSD 3,800Customer Service, Sales and Marketing in Dubai
LagosNigeria · next start Nov 23, 20265 days fromUSD 2,800Customer Service, Sales and Marketing in Lagos
AccraGhana · next start Nov 23, 20265 days fromUSD 4,500Customer Service, Sales and Marketing in Accra- Live OnlineFrom anywhere5 days fromUSD 800Live online Customer Service, Sales and Marketing
How booking works
From enquiry to certificate in four steps
What happens between choosing a course and holding the certificate, and the terms that apply at each step.
- Step 1
Pick a course and a start date
Most courses run for five or ten days, Monday to Friday. Classroom cohorts start on a Monday every four weeks in each city; online cohorts are dated per course.
Open the training calendar - Step 2
Register yourself or a team
Register online as an individual or for colleagues. 3 or more people from one organisation on the same course get at least 5% off.
Compare training formats - Step 3
Pay a week before the start
Pay in full at least one week before the course begins, by bank transfer, invoice or an approved electronic payment. Cancel five or more days before the start for a full refund.
Read the refund policy - Step 4
Attend and get certified
Complete the course, including attendance and assessments, to receive a CPD-recognised certificate you can log towards your professional development.
About our CPD accreditation
What Our Clients Say
VRG brings strategic discipline to complex organizational challenges. Their approach is structured, data-driven, and outcome-focused.
Levis Wabwire
Managing Director
They facilitated our strategy review, we improved departmental KPI alignment by 35% and reduced operational bottlenecks significantly.
David Oketch
Strategy Lead
Employee engagement scores increased following the leadership training program. The difference in accountability culture is evident.
Wendy Albright
Program Manager
Frequently Asked Questions
Find quick answers before reaching out.
Courses are delivered as Classroom Training, Virtual/Online Training, or In-House Training built around your organization's schedule. See the Training Formats page for details, or filter the course catalogue by format.