Professional Development
Customer Service, Sales and Marketing Courses
Certification-driven training across Finance, Leadership, Operations, and more — delivered online, in classrooms, or in-house.
Professional Digital Marketing & Brand Training Course
Key Skills You'll Learn
- Define brand positioning, personality and messaging for a target audience.
- Develop a digital marketing plan with objectives, channels, budget and indicators.
Vision Reach Global
From $1,500 · KSh 115,000
Professional Selling Skills
Key Skills You'll Learn
- Understand core professional selling skills principles and how they fit together in practice.
- Apply practical techniques for professional selling module 1 in day-to-day implementation.
Vision Reach Global
From $1,500 · KSh 115,000
Retail Management
Key Skills You'll Learn
- Understand core retail management principles and how they fit together in practice.
- Apply practical techniques for retail management module 1 in day-to-day implementation.
Vision Reach Global
From $1,500 · KSh 115,000
Retail Sales and Visual Merchandising
Key Skills You'll Learn
- Understand core retail sales and visual merchandising principles and how they fit together in practice.
- Apply practical techniques for retail sales module 1 in day-to-day implementation.
Vision Reach Global
From $1,500 · KSh 115,000
Risk Management for Customer Service & Experience Training Course
Key Skills You'll Learn
- Identify conduct, operational, reputational, fraud and data risks across the customer journey.
- Apply ISO 31000 risk assessment to service processes using registers, heat maps and FMEA.
Vision Reach Global
From $1,500 · KSh 115,000
Risk Management for Digital Marketing & Brand Training Course
Key Skills You'll Learn
- Build and maintain a marketing and brand risk register.
- Assess advertising, copyright and endorsement obligations before publishing content.
Vision Reach Global
From $1,500 · KSh 115,000
Sales and Marketing Management
Key Skills You'll Learn
- Apply core principles of sales and marketing management to achieve organizational objectives
- Design and implement sales and marketing management strategies tailored to your sector
Vision Reach Global
From $1,500 · KSh 115,000
Sales Management
Key Skills You'll Learn
- Understand core sales management principles and how they fit together in practice.
- Apply practical techniques for sales management module 1 in day-to-day implementation.
Vision Reach Global
From $1,500 · KSh 115,000
Sales Manager Leadership Excellence
Key Skills You'll Learn
- Apply core principles of sales manager leadership excellence to achieve organizational objectives
- Design and implement sales manager leadership excellence strategies tailored to your sector
Vision Reach Global
From $1,500 · KSh 115,000
Sales, Marketing, and Risk Management of Refined Petroleum Products
Key Skills You'll Learn
- Understand core sales, marketing, and risk management of refined petroleum products principles and how they fit together in practice.
- Apply practical techniques for sales, marketing, module 1 in day-to-day implementation.
Vision Reach Global
From $3,000 · KSh 230,000
Sales, Negotiation, and Client Relationship Management
Key Skills You'll Learn
- Understand core sales, negotiation, and client relationship management principles and how they fit together in practice.
- Apply practical techniques for sales, negotiation, module 1 in day-to-day implementation.
Vision Reach Global
From $1,500 · KSh 115,000
Service Quality and Customer Satisfaction
Key Skills You'll Learn
- Apply core principles of service quality and customer satisfaction to achieve organizational objectives
- Design and implement service quality and customer satisfaction strategies tailored to your sector
Vision Reach Global
From $1,500 · KSh 115,000
Explore Operations
More Operations training areas
Other training areas in Operations, next to Customer Service, Sales and Marketing.
- 106 coursesHealth, Safety and Environment (HSE)106 coursesView courses
- 79 coursesProcurement, Logistics and Supply Chain Management79 coursesView courses
- 77 coursesAdministration and Secretarial Management77 coursesView courses
- 60 coursesContract Management and Law60 coursesView courses
- 5 coursesKnowledge and Records Management5 coursesView courses
Train in your city
Customer Service, Sales and Marketing training by city
The same Customer Service, Sales and Marketing courses run in each of these cities as Monday-to-Friday cohorts. Compare five-day fees and next start dates.
NairobiKenya · next start Nov 16, 20265 days fromUSD 1,500Customer Service, Sales and Marketing in Nairobi
KampalaUganda · next start Nov 9, 20265 days fromUSD 1,900Customer Service, Sales and Marketing in Kampala
Dar es SalaamTanzania · next start Nov 2, 20265 days fromUSD 2,000Customer Service, Sales and Marketing in Dar es Salaam
KigaliRwanda · next start Nov 2, 20265 days fromUSD 1,900Customer Service, Sales and Marketing in Kigali
JohannesburgSouth Africa · next start Nov 9, 20265 days fromUSD 3,400Customer Service, Sales and Marketing in Johannesburg
DubaiUAE · next start Nov 2, 20265 days fromUSD 3,800Customer Service, Sales and Marketing in Dubai
LagosNigeria · next start Nov 23, 20265 days fromUSD 2,800Customer Service, Sales and Marketing in Lagos
AccraGhana · next start Nov 23, 20265 days fromUSD 4,500Customer Service, Sales and Marketing in Accra- Live OnlineFrom anywhere5 days fromUSD 800Live online Customer Service, Sales and Marketing
How booking works
From enquiry to certificate in four steps
What happens between choosing a course and holding the certificate, and the terms that apply at each step.
- Step 1
Pick a course and a start date
Most courses run for five or ten days, Monday to Friday. Classroom cohorts start on a Monday every four weeks in each city; online cohorts are dated per course.
Open the training calendar - Step 2
Register yourself or a team
Register online as an individual or for colleagues. 3 or more people from one organisation on the same course get at least 5% off.
Compare training formats - Step 3
Pay a week before the start
Pay in full at least one week before the course begins, by bank transfer, invoice or an approved electronic payment. Cancel five or more days before the start for a full refund.
Read the refund policy - Step 4
Attend and get certified
Complete the course, including attendance and assessments, to receive a CPD-recognised certificate you can log towards your professional development.
About our CPD accreditation
What Our Clients Say
VRG brings strategic discipline to complex organizational challenges. Their approach is structured, data-driven, and outcome-focused.
Levis Wabwire
Managing Director
They facilitated our strategy review, we improved departmental KPI alignment by 35% and reduced operational bottlenecks significantly.
David Oketch
Strategy Lead
Employee engagement scores increased following the leadership training program. The difference in accountability culture is evident.
Wendy Albright
Program Manager
Frequently Asked Questions
Find quick answers before reaching out.
Courses are delivered as Classroom Training, Virtual/Online Training, or In-House Training built around your organization's schedule. See the Training Formats page for details, or filter the course catalogue by format.