Professional Development
Customer Service, Sales and Marketing Courses
Certification-driven training across Finance, Leadership, Operations, and more — delivered online, in classrooms, or in-house.
Strategic Account Management
Key Skills You'll Learn
- Understand core strategic account management principles and how they fit together in practice.
- Apply practical techniques for strategic account module 1 in day-to-day implementation.
Vision Reach Global
From $1,500 · KSh 115,000
Strategic Brand Management Training Course
Key Skills You'll Learn
- Understand core strategic brand management principles and how they fit together in practice.
- Apply practical techniques for brand strategy and positioning in day-to-day implementation.
Vision Reach Global
From $1,500 · KSh 115,000
Strategic Customer Service & Experience Training Course
Key Skills You'll Learn
- Diagnose service performance gaps using the SERVQUAL gaps model and competitive benchmarking.
- Segment customers by value, needs and behaviour to guide service investment.
Vision Reach Global
From $1,500 · KSh 115,000
Strategic Digital Marketing & Brand Training Course
Key Skills You'll Learn
- Analyse markets, competitors and customer segments to find a defensible brand position.
- Develop a brand identity, voice and messaging framework for use across channels.
Vision Reach Global
From $1,500 · KSh 115,000
Strategic Social Media Marketing
Key Skills You'll Learn
- Understand core strategic social media marketing principles and how they fit together in practice.
- Apply practical techniques for strategic social module 1 in day-to-day implementation.
Vision Reach Global
From $1,500 · KSh 115,000
Strategy and Innovation in Customer Service & Experience Training Course
Key Skills You'll Learn
- Develop a customer experience vision and strategy aligned to organisational goals.
- Segment customers and identify the needs and moments of truth that drive loyalty.
Vision Reach Global
From $1,500 · KSh 115,000
Upselling and Cross Selling
Key Skills You'll Learn
- Apply core principles of upselling and cross selling to achieve organizational objectives
- Design and implement upselling and cross selling strategies tailored to your sector
Vision Reach Global
From $1,500 · KSh 115,000
Explore Operations
More Operations training areas
Other training areas in Operations, next to Customer Service, Sales and Marketing.
- 106 coursesHealth, Safety and Environment (HSE)106 coursesView courses
- 79 coursesProcurement, Logistics and Supply Chain Management79 coursesView courses
- 77 coursesAdministration and Secretarial Management77 coursesView courses
- 60 coursesContract Management and Law60 coursesView courses
- 5 coursesKnowledge and Records Management5 coursesView courses
Train in your city
Customer Service, Sales and Marketing training by city
The same Customer Service, Sales and Marketing courses run in each of these cities as Monday-to-Friday cohorts. Compare five-day fees and next start dates.
NairobiKenya · next start Nov 16, 20265 days fromUSD 1,500Customer Service, Sales and Marketing in Nairobi
KampalaUganda · next start Nov 9, 20265 days fromUSD 1,900Customer Service, Sales and Marketing in Kampala
Dar es SalaamTanzania · next start Nov 2, 20265 days fromUSD 2,000Customer Service, Sales and Marketing in Dar es Salaam
KigaliRwanda · next start Nov 2, 20265 days fromUSD 1,900Customer Service, Sales and Marketing in Kigali
JohannesburgSouth Africa · next start Nov 9, 20265 days fromUSD 3,400Customer Service, Sales and Marketing in Johannesburg
DubaiUAE · next start Nov 2, 20265 days fromUSD 3,800Customer Service, Sales and Marketing in Dubai
LagosNigeria · next start Nov 23, 20265 days fromUSD 2,800Customer Service, Sales and Marketing in Lagos
AccraGhana · next start Nov 23, 20265 days fromUSD 4,500Customer Service, Sales and Marketing in Accra- Live OnlineFrom anywhere5 days fromUSD 800Live online Customer Service, Sales and Marketing
How booking works
From enquiry to certificate in four steps
What happens between choosing a course and holding the certificate, and the terms that apply at each step.
- Step 1
Pick a course and a start date
Most courses run for five or ten days, Monday to Friday. Classroom cohorts start on a Monday every four weeks in each city; online cohorts are dated per course.
Open the training calendar - Step 2
Register yourself or a team
Register online as an individual or for colleagues. 3 or more people from one organisation on the same course get at least 5% off.
Compare training formats - Step 3
Pay a week before the start
Pay in full at least one week before the course begins, by bank transfer, invoice or an approved electronic payment. Cancel five or more days before the start for a full refund.
Read the refund policy - Step 4
Attend and get certified
Complete the course, including attendance and assessments, to receive a CPD-recognised certificate you can log towards your professional development.
About our CPD accreditation
What Our Clients Say
VRG brings strategic discipline to complex organizational challenges. Their approach is structured, data-driven, and outcome-focused.
Levis Wabwire
Managing Director
They facilitated our strategy review, we improved departmental KPI alignment by 35% and reduced operational bottlenecks significantly.
David Oketch
Strategy Lead
Employee engagement scores increased following the leadership training program. The difference in accountability culture is evident.
Wendy Albright
Program Manager
Frequently Asked Questions
Find quick answers before reaching out.
Courses are delivered as Classroom Training, Virtual/Online Training, or In-House Training built around your organization's schedule. See the Training Formats page for details, or filter the course catalogue by format.