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Professional Development

Operations Courses

Certification-driven training across Finance, Leadership, Operations, and more — delivered online, in classrooms, or in-house.

406courses foundOperationsClear all
Smart Contracts and AI in Government Procurement Training Course — Procurement, Logistics and Supply Chain Management training course
In-House +2
Procurement, Logistics and Supply Chain ManagementFoundation-Intermediate

Smart Contracts and AI in Government Procurement Training Course

5 Days18 venuesCertified

Key Skills You'll Learn

  • Understand core smart contracts and AI in government procurement principles and how they fit together in practice.
  • Apply practical techniques for smart contracts and AI in day-to-day implementation.
Solid Waste Management Training Course — Health, Safety and Environment (HSE) training course
In-House +2
Health, Safety and Environment (HSE)Intermediate

Solid Waste Management Training Course

5 Days19 venuesCertified

Key Skills You'll Learn

  • Understand core solid waste management principles and how they fit together in practice.
  • Apply practical techniques for understanding solid waste management in day-to-day implementation.
Stakeholder Engagement and Public Participation Training — Administration and Secretarial Management training course
Classroom
Administration and Secretarial ManagementIntermediate

Stakeholder Engagement and Public Participation Training

5 Days19 venuesCertified

Key Skills You'll Learn

  • Map stakeholders and their interests for a given decision
  • Design public participation processes that meet legal requirements
Strategic Account Management — Customer Service, Sales and Marketing training course
Customer Service, Sales and MarketingIntermediate

Strategic Account Management

5 Days19 venuesCertified

Key Skills You'll Learn

  • Understand core strategic account management principles and how they fit together in practice.
  • Apply practical techniques for strategic account module 1 in day-to-day implementation.
Strategic Arbitration, Mediation & Dispute Resolution Training Course — Contract Management and Law training course
Classroom +2
Contract Management and LawAdvanced

Strategic Arbitration, Mediation & Dispute Resolution Training Course

5 Days19 venuesCertified

Key Skills You'll Learn

  • Compare negotiation, mediation, adjudication, arbitration and litigation and select the best fit for a dispute.
  • Draft clear arbitration agreements and tiered dispute resolution clauses.
Strategic Brand Management Training Course — Customer Service, Sales and Marketing training course
In-House +2
Customer Service, Sales and MarketingIntermediate

Strategic Brand Management Training Course

5 Days19 venuesCertified

Key Skills You'll Learn

  • Understand core strategic brand management principles and how they fit together in practice.
  • Apply practical techniques for brand strategy and positioning in day-to-day implementation.
Strategic Chemical Handling, Laboratory & Process Safety Training Course — Health, Safety and Environment (HSE) training course
Classroom +2
Health, Safety and Environment (HSE)Advanced

Strategic Chemical Handling, Laboratory & Process Safety Training Course

5 Days19 venuesCertified

Key Skills You'll Learn

  • Classify chemical hazards and interpret GHS labels and safety data sheets.
  • Assess exposure and select appropriate engineering, administrative and PPE controls.
Strategic Climate Action, Adaptation & Carbon Accounting Training Course — Health, Safety and Environment (HSE) training course
Classroom +2
Health, Safety and Environment (HSE)Advanced

Strategic Climate Action, Adaptation & Carbon Accounting Training Course

5 Days19 venuesCertified

Key Skills You'll Learn

  • Explain the international and national climate policy frameworks that shape organisational action.
  • Define organisational boundaries and calculate Scope 1, 2 and 3 emissions using the GHG Protocol.
Strategic Climate-Related and Psychosocial Workplace Risk Training Course — Health, Safety and Environment (HSE) training course
Classroom +2
Health, Safety and Environment (HSE)Advanced

Strategic Climate-Related and Psychosocial Workplace Risk Training Course

5 Days19 venuesCertified

Key Skills You'll Learn

  • Identify climate-related hazards that affect health, safety and continuity at work.
  • Assess heat stress and set action thresholds, rest schedules and acclimatisation arrangements.
Strategic Contract Management & Administration (FIDIC) Training Course — Contract Management and Law training course
Classroom +2
Contract Management and LawIntermediate

Strategic Contract Management & Administration (FIDIC) Training Course

5 Days19 venuesCertified

Key Skills You'll Learn

  • Explain the structure, order of precedence and risk allocation in the main FIDIC forms.
  • Define the roles and obligations of the Employer, the Engineer and the Contractor.
Strategic Cost and Value Management in Procurement Training — Procurement, Logistics and Supply Chain Management training course
Classroom
Procurement, Logistics and Supply Chain ManagementIntermediate

Strategic Cost and Value Management in Procurement Training

5 Days19 venuesCertified

Key Skills You'll Learn

  • Master core strategic cost and value management in procurement training concepts and frameworks.
  • Apply relevant tools and techniques in your organizational context.
Strategic Customer Service & Experience Training Course — Customer Service, Sales and Marketing training course
Classroom +2
Customer Service, Sales and MarketingAdvanced

Strategic Customer Service & Experience Training Course

5 Days19 venuesCertified

Key Skills You'll Learn

  • Diagnose service performance gaps using the SERVQUAL gaps model and competitive benchmarking.
  • Segment customers by value, needs and behaviour to guide service investment.

Train in your city

Operations training by city

Operations training areas in each city, every one with its own page of courses, fees and dates.

All training locations

How booking works

From enquiry to certificate in four steps

What happens between choosing a course and holding the certificate, and the terms that apply at each step.

  1. Step 1

    Pick a course and a start date

    Most courses run for five or ten days, Monday to Friday. Classroom cohorts start on a Monday every four weeks in each city; online cohorts are dated per course.

    Open the training calendar
  2. Step 2

    Register yourself or a team

    Register online as an individual or for colleagues. 3 or more people from one organisation on the same course get at least 5% off.

    Compare training formats
  3. Step 3

    Pay a week before the start

    Pay in full at least one week before the course begins, by bank transfer, invoice or an approved electronic payment. Cancel five or more days before the start for a full refund.

    Read the refund policy
  4. Step 4

    Attend and get certified

    Complete the course, including attendance and assessments, to receive a CPD-recognised certificate you can log towards your professional development.

    About our CPD accreditation

What Our Clients Say

VRG brings strategic discipline to complex organizational challenges. Their approach is structured, data-driven, and outcome-focused.

Levis Wabwire

Levis Wabwire

Managing Director

They facilitated our strategy review, we improved departmental KPI alignment by 35% and reduced operational bottlenecks significantly.

David Oketch

David Oketch

Strategy Lead

Employee engagement scores increased following the leadership training program. The difference in accountability culture is evident.

Wendy Albright

Wendy Albright

Program Manager

Frequently Asked Questions

Find quick answers before reaching out.

Courses are delivered as Classroom Training, Virtual/Online Training, or In-House Training built around your organization's schedule. See the Training Formats page for details, or filter the course catalogue by format.