Professional Development
Customer Service, Sales and Marketing Courses
Certification-driven training across Finance, Leadership, Operations, and more — delivered online, in classrooms, or in-house.
Fundamentals of Marketing
Key Skills You'll Learn
- Understand core fundamentals of marketing principles and how they fit together in practice.
- Apply practical techniques for module 1 in day-to-day implementation.
Vision Reach Global
From $1,500 · KSh 115,000
Governance and Compliance in Customer Service & Experience Training Course
Key Skills You'll Learn
- Establish a customer experience governance structure with clear policy, ownership and board oversight.
- Identify the legal, regulatory and contractual obligations that apply at each stage of the customer journey.
Vision Reach Global
From $1,500 · KSh 115,000
Governance and Compliance in Digital Marketing & Brand Training Course
Key Skills You'll Learn
- Identify the legal, regulatory and platform rules that apply to digital campaigns.
- Apply consent and lawful basis principles to email, SMS, cookies and audience targeting.
Vision Reach Global
From $1,500 · KSh 115,000
Internet and Social Media Marketing
Key Skills You'll Learn
- Apply core principles of internet and social media marketing to achieve organizational objectives
- Design and implement internet and social media marketing strategies tailored to your sector
Vision Reach Global
From $1,500 · KSh 115,000
Key Account Management
Key Skills You'll Learn
- Understand core key account management principles and how they fit together in practice.
- Apply practical techniques for key account module 1 in day-to-day implementation.
Vision Reach Global
From $1,500 · KSh 115,000
Leadership and Performance in Customer Service & Experience Training Course
Key Skills You'll Learn
- Explain how employee engagement, service quality and customer loyalty connect through the service-profit chain.
- Translate customer promises into measurable service standards for each channel.
Vision Reach Global
From $1,500 · KSh 115,000
Leadership and Performance in Digital Marketing & Brand Training Course
Key Skills You'll Learn
- Define brand positioning and messaging that is distinct and consistent across channels.
- Build an integrated digital marketing plan with a justified channel mix and budget.
Vision Reach Global
From $1,500 · KSh 115,000
Management of Customer Service & Experience Training Course
Key Skills You'll Learn
- Develop a customer service strategy and service standards aligned with organisational goals and customer segments.
- Map customer journeys and pinpoint moments of truth and pain points across channels.
Vision Reach Global
From $1,500 · KSh 115,000
Management of Digital Marketing & Brand Training Course
Key Skills You'll Learn
- Define brand identity, positioning and tone of voice that guide all digital activity.
- Build an integrated digital marketing plan with objectives, audiences and budget.
Vision Reach Global
From $1,500 · KSh 115,000
Market Research and Intelligence
Key Skills You'll Learn
- Apply core principles of market research and intelligence to achieve organizational objectives
- Design and implement market research and intelligence strategies tailored to your sector
Vision Reach Global
From $1,500 · KSh 115,000
Marketing Strategy and Planning
Key Skills You'll Learn
- Understand core marketing strategy and planning principles and how they fit together in practice.
- Apply practical techniques for marketing strategy module 1 in day-to-day implementation.
Vision Reach Global
From $1,500 · KSh 115,000
Modern Strategic Brand Management
Key Skills You'll Learn
- Understand core modern strategic brand management principles and how they fit together in practice.
- Apply practical techniques for modern strategic module 1 in day-to-day implementation.
Vision Reach Global
From $1,500 · KSh 115,000
Explore Operations
More Operations training areas
Other training areas in Operations, next to Customer Service, Sales and Marketing.
- 106 coursesHealth, Safety and Environment (HSE)106 coursesView courses
- 79 coursesProcurement, Logistics and Supply Chain Management79 coursesView courses
- 77 coursesAdministration and Secretarial Management77 coursesView courses
- 60 coursesContract Management and Law60 coursesView courses
- 5 coursesKnowledge and Records Management5 coursesView courses
Train in your city
Customer Service, Sales and Marketing training by city
The same Customer Service, Sales and Marketing courses run in each of these cities as Monday-to-Friday cohorts. Compare five-day fees and next start dates.
NairobiKenya · next start Nov 16, 20265 days fromUSD 1,500Customer Service, Sales and Marketing in Nairobi
KampalaUganda · next start Nov 9, 20265 days fromUSD 1,900Customer Service, Sales and Marketing in Kampala
Dar es SalaamTanzania · next start Nov 2, 20265 days fromUSD 2,000Customer Service, Sales and Marketing in Dar es Salaam
KigaliRwanda · next start Nov 2, 20265 days fromUSD 1,900Customer Service, Sales and Marketing in Kigali
JohannesburgSouth Africa · next start Nov 9, 20265 days fromUSD 3,400Customer Service, Sales and Marketing in Johannesburg
DubaiUAE · next start Nov 2, 20265 days fromUSD 3,800Customer Service, Sales and Marketing in Dubai
LagosNigeria · next start Nov 23, 20265 days fromUSD 2,800Customer Service, Sales and Marketing in Lagos
AccraGhana · next start Nov 23, 20265 days fromUSD 4,500Customer Service, Sales and Marketing in Accra- Live OnlineFrom anywhere5 days fromUSD 800Live online Customer Service, Sales and Marketing
How booking works
From enquiry to certificate in four steps
What happens between choosing a course and holding the certificate, and the terms that apply at each step.
- Step 1
Pick a course and a start date
Most courses run for five or ten days, Monday to Friday. Classroom cohorts start on a Monday every four weeks in each city; online cohorts are dated per course.
Open the training calendar - Step 2
Register yourself or a team
Register online as an individual or for colleagues. 3 or more people from one organisation on the same course get at least 5% off.
Compare training formats - Step 3
Pay a week before the start
Pay in full at least one week before the course begins, by bank transfer, invoice or an approved electronic payment. Cancel five or more days before the start for a full refund.
Read the refund policy - Step 4
Attend and get certified
Complete the course, including attendance and assessments, to receive a CPD-recognised certificate you can log towards your professional development.
About our CPD accreditation
What Our Clients Say
VRG brings strategic discipline to complex organizational challenges. Their approach is structured, data-driven, and outcome-focused.
Levis Wabwire
Managing Director
They facilitated our strategy review, we improved departmental KPI alignment by 35% and reduced operational bottlenecks significantly.
David Oketch
Strategy Lead
Employee engagement scores increased following the leadership training program. The difference in accountability culture is evident.
Wendy Albright
Program Manager
Frequently Asked Questions
Find quick answers before reaching out.
Courses are delivered as Classroom Training, Virtual/Online Training, or In-House Training built around your organization's schedule. See the Training Formats page for details, or filter the course catalogue by format.